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Rating: 5 out of 5
The product seems very correct.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
I rarely order online, despite returning the 2 caps I am very satisfied with this purchase. The site seemed simple and practical to me and the variety of your products is complete. I recommend this site.
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T
Rating: 5 out of 5
Delighted with my first purchase, very nice linen flat cap, appears to be of good quality. But I don't know the cleaning method, nothing is indicated.
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A
Rating: 5 out of 5
Easy navigation, by category, by style, clear presentation of models, variations by colors and impossible to make a mistake with the size with the help of the size guide.
Prices are in line with the quality of the items and secure payment methods.
I recommend this site.
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Prices are in line with the quality of the items and secure payment methods.
I recommend this site.
A
Rating: 5 out of 5
Beautiful hat perfect for the garden, good size, good for protecting the neck from the sun, lightweight as it is made of straw. Fast home service, hat arrived in good condition.
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O
Rating: 5 out of 5
Product meets my expectations
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E
Rating: 5 out of 5
exactly as expected, quality product, reasonable price.
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N
Rating: 5 out of 5
Received on time
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T
Rating: 5 out of 5
Very nice cowboy hat made of felt manufactured in Mexico
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A
Rating: 5 out of 5
The website is easy to navigate, with a great selection of headgear.
Prices are quite competitive. I will use Traclet again.
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Prices are quite competitive. I will use Traclet again.
R
Rating: 5 out of 5
Order placed on 19.07, a Saturday, shipped on 21.07, Monday, very fast..well done!, arrived on Thursday 24.07 instead of 23.07 because the Post rescheduled the delivery... Gift for my partner who is delighted, quality product as described, maybe a bit more expensive, but justified, unlike the pseudo French site but actually Chinese..! Recommended company and to be bookmarked if you like hats..! Rémy Z.
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J
Rating: 4 out of 5
Package in very good condition, delivery on time.
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J
Rating: 5 out of 5
Product conforms and is of quality, received on time, well packaged
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R
Rating: 4 out of 5
Perfect but the presence of adhesive hat expanders would be a plus in the order. Well packaged, nothing to say.
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E
Rating: 5 out of 5
I recommend, fast and efficient!
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J
Rating: 4 out of 5
See comments below
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P
Rating: 5 out of 5
Thanks to all the advice found on this site, I found exactly the shape of hat that suited me. This is not my first order, the hats are of great quality packaging. Perfect. Delivery the same
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E
Rating: 5 out of 5
Fast service, good product
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S
Rating: 1 out of 5
I have not received my Panama... the hat was replaced by a book and the merchant doubts my honesty instead of looking into where the malfunction comes from and refunding me
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
C
Rating: 5 out of 5
Very good, quality and my size. Delighted with my purchase
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M
Rating: 5 out of 5
Speed, reliability, choice.
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S
Rating: 5 out of 5
Order received quickly. No issues with the product, it's the hat I wanted
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F
Rating: 5 out of 5
Speed and efficiency
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M
Rating: 5 out of 5
Cap conforms to the photo on the site. It is very pretty and comfortable of good quality. Very fast delivery.
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J
Rating: 4 out of 5
Very good
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F
Rating: 2 out of 5
Package still not received. Waiting since July 11.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are sorry to hear that your order has still not arrived and fully understand your frustration. Your order was placed on July 10 and it also shipped on July 10 under Colissimo tracking 9H00287543047 https://www.laposte.fr/outils/suivre-vos-envois?code=9H00287543047 as shown in the tracking above, the package is currently on a Colissimo platform. A complaint was immediately made after your email indicating this issue and as we just responded to you by email, this complaint has been confirmed by the post office under number 250723024805 and they should provide you with information quickly on the delivery date. Please excuse us for this inconvenience beyond our control. Best regards, Traclet
M
Rating: 5 out of 5
Great hat thank you very much I will come back
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H
Rating: 4 out of 5
After several orders, never disappointed, fast delivery and quality items
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F
Rating: 4 out of 5
Despite fragile package, the box was torn. Return of the package taped.
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S
Rating: 5 out of 5
Pretty hat
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R
Rating: 5 out of 5
Top!
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G
Rating: 5 out of 5
Wide choice, recognized brands, and fair prices, the service is also top-notch!
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B
Rating: 5 out of 5
Fast delivery. Product conforms to the description.
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P
Rating: 5 out of 5
A bit long in delivery, but when I said I needed it by a certain date, they sent it express as soon as they received it so that it arrives on time. Person on the phone very cordial and friendly. I recommend
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L
Rating: 5 out of 5
the site is very well designed, payments are secure and there is a wide choice.
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M
Rating: 5 out of 5
Everything is fine under a beautiful Traclet cap!
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P
Rating: 5 out of 5
Very good site.
Article conforms to the description.
Fast delivery.
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Article conforms to the description.
Fast delivery.
N
Rating: 1 out of 5
Disappointed I didn't receive the order
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Response from Chapellerie Traclet
Good morning
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
S
Rating: 5 out of 5
Pleasant site. Good advice. Fast and careful shipping.
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J
Rating: 5 out of 5
Very good, very fast.
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