Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I have been a customer for over 13 years and have always been very satisfied. I would like to thank Mr. TRACLET for his honesty, kindness, and professionalism. Abdelmalik
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Bruno G.
Rating: 5 out of 5
following a purchase from 27/05/2025
Serious and fast site
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Jean-Jacques F.
Rating: 5 out of 5
following a purchase from 29/05/2025
Impeccable
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Claude F.
Rating: 4 out of 5
following a purchase from 08/05/2025
Item in restocking
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Thierry A.
Rating: 5 out of 5
following a purchase from 27/05/2025
Product very well packaged and in accordance with the advertisement, beautiful hat!
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Patrick M.
Rating: 5 out of 5
following a purchase from 29/05/2025
Item conforms to the description and my expectations. Speed in processing the order and receipt within the deadlines. Very satisfied.
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Beatrice R.
Rating: 5 out of 5
following a purchase from 26/05/2025
N/A
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Sandra Z.
Rating: 5 out of 5
following a purchase from 29/05/2025
very satisfied with the product, fast delivery
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Marie M.
Rating: 5 out of 5
following a purchase from 16/05/2025
Superb hat
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Robin H.
Rating: 5 out of 5
following a purchase from 27/05/2025
Great and simple
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Jacques M.
Rating: 2 out of 5
following a purchase from 27/05/2025
I had to pay return shipping for the exchange. In the end, I will pay much more for the item than in a physical store.
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your experience with us. We completely understand your frustration regarding the return fees and the final cost of your purchase.
To date, we have not found a solution to have free shipping costs; if you have a solution, we are of course willing to implement it.
On our side, we are already covering the return, and we are currently unable to cover all shipping costs.
Remaining at your disposal.
Best regards,
Traclet Sébastien
A
Artur G.
Rating: 5 out of 5
following a purchase from 26/05/2025
All good, happy with a Stetson Michigan wool felt hat I purchased, outstanding product and quality, best prices compared to other shops. Quick delivery too. Big thanks to Traclet.
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Lucien T.
Rating: 5 out of 5
following a purchase from 29/05/2025
Everything is perfect, from the website for the order to the delivery.
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Veronique C.
Rating: 5 out of 5
following a purchase from 29/05/2025
Navigating the site is very easy and clear (delivery time, explanation). Fast delivery by colissimo and perfect packaging, box like new. In short, everything was perfect
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Alexandra V.
Rating: 5 out of 5
following a purchase from 29/05/2025
Superb comfortable cap
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Jade B.
Rating: 4 out of 5
following a purchase from 10/05/2025
The walking stick is very beautiful but I am a bit disappointed because I had requested a customization and it was not done completely... The phrase I asked to be written is missing and a symbol.
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Henri A.
Rating: 5 out of 5
following a purchase from 27/05/2025
Fast delivery, quality packaging, high-end product, reasonable price. Perfect. Thank you
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Alain D.
Rating: 5 out of 5
following a purchase from 24/05/2025
I found the product I wanted among a very large selection
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