Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

Reset filters

Acheteur Vérifié

Published on 29/12/2017 à 13h36 following a purchase from 18/12/2017

Hello, Merry Christmas. It was indeed the red wool hat, it was perfect, next purchases will be a khaki hat, best regards.

Translated reviews

Acheteur Vérifié

Published on 29/12/2017 à 12h27 following a purchase from 16/12/2017

I found it very good but the chosen hat does not correspond to our wish. We are looking for a softer 'bob' style hat.
Otherwise, very good service
Best regards.

Translated reviews

Response from Chapellerie Traclet Published on 29/12/2017

Hello
Yes, we also have bucket hats in alcantara
here is the link on our site
https://www.chapellerie-traclet.com/fr/chapeaux-tissu/261-bob-alcantara.html
otherwise, here is also the link for the bucket hats
https://www.chapellerie-traclet.com/fr/225-bob-chapeau-bucket-hat
best regards
Traclet

Acheteur Vérifié

Published on 28/12/2017 à 20h13 following a purchase from 17/12/2017

Did not receive the ordered size, and the return is at my expense, which I find not normal given that I received it at a relay point. I do not understand why I cannot return it to the same place without cost!

Translated reviews

Response from Chapellerie Traclet Published on 29/12/2017

Hello
thank you for contacting customer service if we made a mistake, a return label will be sent.
We have not received an email from you.
best regards
traclet

Acheteur Vérifié

Published on 28/12/2017 à 16h45 following a purchase from 20/12/2017

A lot of choices. Sometimes a supply problem with a size.
Very good ordering service.

Translated reviews

Acheteur Vérifié

Published on 28/12/2017 à 14h16 following a purchase from 20/12/2017

Defective packaging, no protection for the cap which arrived wrinkled

Translated reviews

Response from Chapellerie Traclet Published on 29/12/2017

hello
the cap is sent in a package and wrapped in tissue paper as Borsalino, Stetson does.
What would you like more to help us improve and also to advance brands like Borsalino.
Best regards
Traclet

Acheteur Vérifié

Published on 28/12/2017 à 14h09 following a purchase from 13/12/2017

Non-respect of delivery deadlines and non-respect of the response that was given to me.

Translated reviews

Response from Chapellerie Traclet Published on 29/12/2017

hello
We apologized for the delay and we sent the product to you at our expense by fast carrier.
We try to do our best but apparently it's not enough for you.
Please let us know what we should have done following this delivery delay.
Best regards
Traclet

Acheteur Vérifié

Published on 27/12/2017 à 20h29 following a purchase from 18/12/2017

fast effective compliant a fabric cover would have been welcome

Translated reviews

Acheteur Vérifié

Published on 27/12/2017 à 16h11 following a purchase from 15/12/2017

Very pretty and well made however the white part was not very clean and had slight brown gray marks (probably dust) and the golden seams of the visor are not well aligned. Otherwise nice cap.

Translated reviews

Acheteur Vérifié

Published on 27/12/2017 à 13h23 following a purchase from 26/11/2017

very clear and with a very wide offer

Translated reviews

Acheteur Vérifié

Published on 27/12/2017 à 11h03 following a purchase from 15/12/2017

good

Translated reviews

Acheteur Vérifié

Published on 27/12/2017 à 06h52 following a purchase from 17/12/2017

a lot of choices

Translated reviews

Acheteur Vérifié

Published on 26/12/2017 à 19h09 following a purchase from 15/12/2017

Very fast

Translated reviews

Acheteur Vérifié

Published on 26/12/2017 à 17h56 following a purchase from 16/12/2017

good site

Translated reviews

Acheteur Vérifié

Published on 26/12/2017 à 13h56 following a purchase from 15/12/2017

Missing a confirmation email for the order and shipping tracking.

Translated reviews

Acheteur Vérifié

Published on 25/12/2017 à 18h04 following a purchase from 03/12/2017

Product meets my expectations but delivery times are quite long

Translated reviews

Acheteur Vérifié

Published on 24/12/2017 à 08h41 following a purchase from 11/12/2017

Serious nothing to complain about

Translated reviews

Acheteur Vérifié

Published on 23/12/2017 à 12h59 following a purchase from 08/12/2017

very explicit and readable

Translated reviews

Acheteur Vérifié

Published on 22/12/2017 à 23h29 following a purchase from 13/12/2017

Reliable

Translated reviews

Acheteur Vérifié

Published on 22/12/2017 à 17h42 following a purchase from 13/12/2017

... Already promoted the site to my acquaintances.

Translated reviews

Acheteur Vérifié

Published on 22/12/2017 à 12h15 following a purchase from 06/12/2017

Nothing to report regarding the availability of the contact person

Translated reviews

Acheteur Vérifié

Published on 22/12/2017 à 05h46 following a purchase from 16/11/2017

Delivery just a bit long due to restocking.

Translated reviews

Acheteur Vérifié

Published on 21/12/2017 à 19h31 following a purchase from 09/12/2017

the delivered hat was not the one ordered.

Translated reviews

Response from Chapellerie Traclet Published on 22/12/2017

hello
Please excuse us if we made a mistake.
thank you for sending us a message at [email protected] with your order number and a photo or reference of the model received in order to change the model.
Best regards
Traclet

Acheteur Vérifié

Published on 21/12/2017 à 16h59 following a purchase from 12/12/2017

Perfect service, but merchandise a bit expensive

Translated reviews

Acheteur Vérifié

Published on 20/12/2017 à 20h13 following a purchase from 12/12/2017

Good, but color error in the first code returned immediately, but not yet refunded (The first order (returned the same day of receipt) and the replacement one, both have been debited!)

Translated reviews

Acheteur Vérifié

Published on 20/12/2017 à 19h15 following a purchase from 11/12/2017

Quality item

Translated reviews

Acheteur Vérifié

Published on 20/12/2017 à 18h22 following a purchase from 11/12/2017

effective

Translated reviews

Acheteur Vérifié

Published on 20/12/2017 à 12h44 following a purchase from 09/12/2017

Ergonomic website, easy ordering. Products well presented.

Translated reviews

Acheteur Vérifié

Published on 19/12/2017 à 12h53 following a purchase from 09/12/2017

I have no complaints to make

Translated reviews

Acheteur Vérifié

Published on 19/12/2017 à 12h45 following a purchase from 10/12/2017

I will recommend it

Translated reviews

Acheteur Vérifié

Published on 19/12/2017 à 12h37 following a purchase from 01/12/2017

Delivery a bit late.

Translated reviews

Acheteur Vérifié

Published on 18/12/2017 à 15h08 following a purchase from 04/12/2017

Well, except for checking his account

Translated reviews

Acheteur Vérifié

Published on 16/12/2017 à 19h17 following a purchase from 05/12/2017

Very good! Fast delivery, good product!

Translated reviews

Acheteur Vérifié

Published on 15/12/2017 à 21h29 following a purchase from 01/12/2017

Serious and competent

Translated reviews

Acheteur Vérifié

Published on 15/12/2017 à 20h49 following a purchase from 06/12/2017

8 out of 10

Translated reviews

Acheteur Vérifié

Published on 15/12/2017 à 19h13 following a purchase from 02/12/2017

Very good

Translated reviews

Acheteur Vérifié

Published on 15/12/2017 à 17h16 following a purchase from 06/12/2017

Very good, quality product, fast delivery

Translated reviews

Acheteur Vérifié

Published on 15/12/2017 à 15h45 following a purchase from 06/12/2017

A bit complicated to find a specific product
Fast delivery

Translated reviews

Acheteur Vérifié

Published on 15/12/2017 à 15h22 following a purchase from 05/12/2017

Satisfied

Translated reviews

Acheteur Vérifié

Published on 15/12/2017 à 14h57 following a purchase from 06/12/2017

The website is very good, good description and quite a bit of explanation. Very good site overall!

Translated reviews

Acheteur Vérifié

Published on 14/12/2017 à 16h07 following a purchase from 05/12/2017

I would have liked a nice packaging box.

Translated reviews