English 
Français A
Rating: 4 out of 5
Pleasant and easy to use site. Nothing to say.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
So far a very good site. A downside for this specific purchase
Translated reviews
A
Rating: 4 out of 5
serious
Translated reviews
A
Rating: 4 out of 5
Site with several nice products. I will definitely place orders again later.
Translated reviews
A
Rating: 4 out of 5
The purchase is perfect, only the delivery by Chronopost leaves something to be desired.
Translated reviews
A
Rating: 2 out of 5
Beret received not compliant with the site description. Inappropriate size.
Translated reviews
Response from Chapellerie Traclet
Hello
We check upon receipt but according to the images, it is indeed the beret that we sell to our legionnaires and that they wear during their intervention. It is clear that this is not a beret that is worn in the city but it is the model worn by our units in France.
If you want a more dressed and classic model, you should take a classic elosegui beret
https://www.chapellerie-traclet.com/fr/beret-femme/6657-beret-basque-sanpee-laine-vert-elosegui.html
Best regards
Traclet
We check upon receipt but according to the images, it is indeed the beret that we sell to our legionnaires and that they wear during their intervention. It is clear that this is not a beret that is worn in the city but it is the model worn by our units in France.
If you want a more dressed and classic model, you should take a classic elosegui beret
https://www.chapellerie-traclet.com/fr/beret-femme/6657-beret-basque-sanpee-laine-vert-elosegui.html
Best regards
Traclet
A
Rating: 4 out of 5
simple
Translated reviews
A
Rating: 4 out of 5
complete and varied site
Translated reviews
A
Rating: 1 out of 5
Extremely disappointed. For a size 59 I took 58/59 and it is way too big. The return is at my expense while there is not even an intermediate size to offer. The exchanges with customer service are one-way. I will not order again.
Translated reviews
Response from Chapellerie Traclet
Hello
The size L 58/59 cm is as indicated on the product sheet sized larger than a French size.
We cannot provide more information regarding the order.
Size large compared to French sizes. The headgear is about 1 cm larger than indicated. For those used to the Stetson brand, take the size of your old headgear.
Moreover, as you used PayPal, you do not pay return shipping costs in case you also took into account the information that the package is refundable
https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal
Exchanges are therefore not one-way.
Moreover, the size M which is below is currently on order
Best regards
Traclet
The size L 58/59 cm is as indicated on the product sheet sized larger than a French size.
We cannot provide more information regarding the order.
Size large compared to French sizes. The headgear is about 1 cm larger than indicated. For those used to the Stetson brand, take the size of your old headgear.
Moreover, as you used PayPal, you do not pay return shipping costs in case you also took into account the information that the package is refundable
https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal
Exchanges are therefore not one-way.
Moreover, the size M which is below is currently on order
Best regards
Traclet
A
Rating: 4 out of 5
fast and efficient service. Too bad the pages were only in English (to my knowledge).
Translated reviews
A
Rating: 4 out of 5
friendly staff on the phone and order received quickly...happy with my purchase
Translated reviews
A
Rating: 4 out of 5
very attentive to the customer and very fast shipping.
Translated reviews
A
Rating: 4 out of 5
Great choice of quality headgear.
Translated reviews
A
Rating: 4 out of 5
excellent quality of products
Translated reviews
A
Rating: 4 out of 5
Review already given but I repeat it: simplicity and efficiency
Translated reviews
A
Rating: 4 out of 5
Very practical
Translated reviews
A
Rating: 4 out of 5
too cluttered
Translated reviews
A
Rating: 2 out of 5
Excellent site... BUT order that gets lost or takes a long time to arrive!!! For a birthday gift... it's missed; my order arrived way too late, after 15 days.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, we had a problem with our stock for the gray trilby hat.
Please find a voucher of 10 euros in your account.
Best regards
Traclet
Please excuse us for this delivery delay, we had a problem with our stock for the gray trilby hat.
Please find a voucher of 10 euros in your account.
Best regards
Traclet
A
Rating: 4 out of 5
I bought several hats, all beautiful, from Traclet. Service, delivery, quality... everything was perfect. I take away one star for my last order: a magnifier for 40 euros that consists of 2 pieces of almost raw wood, splinters included, and a poorly fixed double screw. Unusable... For the rest, I can only recommend this company (and Borsalino hats, in particular)
Translated reviews
A
Rating: 4 out of 5
in accordance with my order
Translated reviews
A
Rating: 1 out of 5
It has been a month (22/10/2017) and the order (QUCXRVSZO) has not yet arrived at the buyer.
Translated reviews
Response from Chapellerie Traclet
Hello
The order was sent at the end of October. We will make a complaint about the shipment and we will keep you informed during the day.
It would have been simpler and more effective to send us an email on our site in the contact section
https://www.chapellerie-traclet.com/fr/
Best regards
Traclet
The order was sent at the end of October. We will make a complaint about the shipment and we will keep you informed during the day.
It would have been simpler and more effective to send us an email on our site in the contact section
https://www.chapellerie-traclet.com/fr/
Best regards
Traclet
A
Rating: 2 out of 5
Not at all user-friendly.
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond.
Can you tell us what you mean by not at all user-friendly?
What issues did you encounter?
Best regards
Traclet
Thank you for taking the time to respond.
Can you tell us what you mean by not at all user-friendly?
What issues did you encounter?
Best regards
Traclet
A
Rating: 4 out of 5
Delivery time good.
Translated reviews
A
Rating: 4 out of 5
Easy to use site. Only the delivery times on certain products are problematic.
Translated reviews
A
Rating: 4 out of 5
very well designed
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Very large choice of hats. I bought a beret type Basque beret pure wool standard size a bit big for me I wanted to wear it like Bonnie but it fits on my head almost like a hat
Translated reviews
A
Rating: 4 out of 5
Size 54, too tight. However, the quality is perfect, and without any false notes. Highly recommended with eyes closed.
Translated reviews
A
Rating: 4 out of 5
It attracts interest and curiosity.
Translated reviews
A
Rating: 4 out of 5
Good site
Translated reviews
A
Rating: 4 out of 5
no doubt, it's an address to remember
Translated reviews
A
Rating: 4 out of 5
package well tracked, with a product return card if needed. Clear and pleasant site to browse.
Translated reviews
A
Rating: 4 out of 5
Great site for all the proposals you make!
Translated reviews
A
Rating: 4 out of 5
Great choice. Respect for orders (size etc.) Negative point: delivery by post. The day of delivery is known, but not the time slot. For my last order = 2 days. I prefer pickup points. Shipping is also high.
Translated reviews
A
Rating: 4 out of 5
Easy to use. The downside is that there is no home delivery but I really like this hat site, thank you.
Translated reviews
A
Rating: 4 out of 5
Fast delivery, careful packaging, item matching the photos and descriptions. Very happy with my purchase and the site.
Translated reviews
A
Rating: 4 out of 5
Very clear site. It could be improved by systematically adding care instructions and materials used, for example.
Translated reviews
A
Rating: 4 out of 5
Very good site and products of excellent quality.
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
Very clear and functional site where the characteristics of the items are clear.
Translated reviews