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Rating: 4 out of 5
no problem
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Product conforms. Delivery times respected.
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A
Rating: 4 out of 5
GOOD TRANSACTION
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A
Rating: 4 out of 5
They are fast but the hat is not liked, so return and waiting for a refund.
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A
Rating: 2 out of 5
Deplorable packaging...
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake regarding the quality of our packages.
Can you tell us the issue you encountered with the package?
Indeed, normally the caps are sent in a box for transport.
What did you receive in the order package?
Best regards
Traclet
Please excuse us if we made a mistake regarding the quality of our packages.
Can you tell us the issue you encountered with the package?
Indeed, normally the caps are sent in a box for transport.
What did you receive in the order package?
Best regards
Traclet
A
Rating: 4 out of 5
Well-designed site
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A
Rating: 4 out of 5
Welcoming site, giving a good overview of the products.
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A
Rating: 4 out of 5
Ergonomic site - products easy to find.
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A
Rating: 4 out of 5
Large choice and fast and reliable shipping. Quality customer service. ...the 5th star will come when promotions and prices are regularly on the menu!
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A
Rating: 4 out of 5
large choice well presented.
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A
Rating: 4 out of 5
Unfortunately one of the items was out of stock and I had to wait 3 weeks before claiming another item. The order was fully paid. Otherwise perfect quality;
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A
Rating: 4 out of 5
Hello, Everything excellent except the complexity for the order!!! I honestly struggled for half an hour: S.I.M.P.L.I.F.Y please. Otherwise HAPPY thank you Alexis Couturier
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A
Rating: 4 out of 5
-
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Rating: 4 out of 5
Great choice of quality products.
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A
Rating: 4 out of 5
Well organized, easy to find your way around
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A
Rating: 4 out of 5
Good, but needs to evolve...
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A
Rating: 4 out of 5
Quality product
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A
Rating: 4 out of 5
Wide variety of choices Delivered in less than a week
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A
Rating: 4 out of 5
Competent
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A
Rating: 4 out of 5
Great choice of hats
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A
Rating: 4 out of 5
Well designed
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A
Rating: 4 out of 5
fast delivery and great choice
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A
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
Too long delay
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Response from Chapellerie Traclet
Hello
Yes, the delay was long due to the summer holidays which delayed its production.
Please excuse us for this inconvenience.
We hope that the hat will give you complete satisfaction.
Best regards
Traclet
Yes, the delay was long due to the summer holidays which delayed its production.
Please excuse us for this inconvenience.
We hope that the hat will give you complete satisfaction.
Best regards
Traclet
A
Rating: 4 out of 5
Everything has always gone well for me. Good value for money
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A
Rating: 4 out of 5
This Irish cap meets my expectations. Following a question asked, I received a quick response. I recommend and will order again.
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A
Rating: 2 out of 5
The images do not match the product
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Response from Chapellerie Traclet
Hello
Can you tell us what does not match the photo by sending us photos of the product?
Best regards
Traclet
Can you tell us what does not match the photo by sending us photos of the product?
Best regards
Traclet
A
Rating: 4 out of 5
Very good! Good information re Fast
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A
Rating: 2 out of 5
Good
The measuring tape in paper is really unreliable! And if you make a mistake, the return is at your expense.
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The measuring tape in paper is really unreliable! And if you make a mistake, the return is at your expense.
Response from Chapellerie Traclet
Hello
For the tape measure, you really need to be careful when printing to set it to 100% because otherwise it distorts the dimensions.
You also need to take into account the indications on where to take the measurement.
Best regards
Traclet
For the tape measure, you really need to be careful when printing to set it to 100% because otherwise it distorts the dimensions.
You also need to take into account the indications on where to take the measurement.
Best regards
Traclet
A
Rating: 4 out of 5
specialized site, complete and affordable. The seriousness of the contacts is a plus for the clientele.
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A
Rating: 4 out of 5
Reliable and serious
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A
Rating: 4 out of 5
I had a bit of trouble putting together my order (choosing and adjusting the number of pieces of each reference) - probably a logic issue related to my age and generation
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A
Rating: 4 out of 5
A lot of choices, fast and careful shipping. The only downside is the return at our expense if an item does not fit. A partnership with parcel relays would be perfect.
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A
Rating: 2 out of 5
Arrived in 1 week when delivery was supposed to be in 24 or 48 hours
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Response from Chapellerie Traclet
Hello
The order was placed on 13/09/17 and it was sent the same day
Shipped Hanae TRACLET 13/09/2017 14:22:59
In delivery Hanae TRACLET 13/09/2017 11:58:30
Payment accepted 13/09/2017 08:45:38
In this case, you need to contact the post office if there is a delivery issue.
According to the tracking, the package was delayed due to:
Home delivery is currently suspended in this area. Your package will be made available at the usual post office of the recipient.
We are sorry for this inconvenience but this is independent of our will.
Have you contacted the post office to inform them?
Best regards
Traclet
The order was placed on 13/09/17 and it was sent the same day
Shipped Hanae TRACLET 13/09/2017 14:22:59
In delivery Hanae TRACLET 13/09/2017 11:58:30
Payment accepted 13/09/2017 08:45:38
In this case, you need to contact the post office if there is a delivery issue.
According to the tracking, the package was delayed due to:
Home delivery is currently suspended in this area. Your package will be made available at the usual post office of the recipient.
We are sorry for this inconvenience but this is independent of our will.
Have you contacted the post office to inform them?
Best regards
Traclet
A
Rating: 4 out of 5
The site is well done, you can easily find accessories or hats, the definitions of the hats are very well explained.
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Rating: 4 out of 5
very good
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Rating: 4 out of 5
Very good service, good organization, very reliable site, good reception of the product. The gift was very well received: I will remember the site!
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Rating: 4 out of 5
A very interesting and diversified site.
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Rating: 4 out of 5
Very good service thank you
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Rating: 4 out of 5
The whole is correct in every way
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