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Rating: 4 out of 5
Satisfactory
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Delivery times are respected. Perfect.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
The package arrived well, but just with 1 day delay. But it's not a big deal, the caps are very useful these days
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A
Rating: 4 out of 5
very professional site; excellent products that were recommended to us by our dermatologist.
We would have just liked more precision regarding the exact delivery date as our product was out of stock and required a restock. We had no idea how long it would take.
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We would have just liked more precision regarding the exact delivery date as our product was out of stock and required a restock. We had no idea how long it would take.
A
Rating: 4 out of 5
Well-designed practical
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A
Rating: 4 out of 5
The site is very good. I'm just a bit disappointed with the products I ordered
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A
Rating: 1 out of 5
Order received very late and no tracking number for the package.
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Response from Chapellerie Traclet
Hello
Yes there was a delay in delivery due to a manufacturing issue.
However, normally the tracking was sent to your email as well as by text.
Did you not receive them?
Best regards
Traclet
Yes there was a delay in delivery due to a manufacturing issue.
However, normally the tracking was sent to your email as well as by text.
Did you not receive them?
Best regards
Traclet
A
Rating: 2 out of 5
The password for my user was sent to me by email IN PLAIN TEXT, this is a significant security issue for an online sales site!!
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Response from Chapellerie Traclet
Hello
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
A
Rating: 4 out of 5
acceptable
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
No problem
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
finally French manufacturing
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A
Rating: 4 out of 5
Very serious shop!!!
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A
Rating: 4 out of 5
shipping and product quality, good.
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A
Rating: 4 out of 5
Site with a lot of seriousness, stores open to calls, questions and therefore information.
Only downside, for an item at the price of the one I ordered, I would have liked a storage and maintenance guide with it.
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Only downside, for an item at the price of the one I ordered, I would have liked a storage and maintenance guide with it.
A
Rating: 4 out of 5
Fast enough to find and order
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A
Rating: 4 out of 5
meets expectations, description and photo from the site
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A
Rating: 4 out of 5
Very good, maybe just a bit more precision on the dimensions, a diagram might help.
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A
Rating: 4 out of 5
Good to see
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
I love it, order delivered on time and well packaged
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A
Rating: 4 out of 5
No problem with the packaging and reception
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A
Rating: 4 out of 5
the site is good
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A
Rating: 4 out of 5
order received quickly
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A
Rating: 4 out of 5
Interesting site presenting a good sample of products. Delivery a bit complicated nonetheless, by appointment.
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A
Rating: 4 out of 5
Clear site, lacks reviews before buying
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A
Rating: 4 out of 5
matches the order
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A
Rating: 4 out of 5
Good products, well packaged and delivery ok
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A
Rating: 4 out of 5
Functional and well thought out site.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very accommodating and attentive to the customer! Too bad some products come from China! I thought it was made in France
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A
Rating: 4 out of 5
Nothing to say!
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A
Rating: 4 out of 5
no review
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A
Rating: 4 out of 5
Long delay
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A
Rating: 4 out of 5
Interesting
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A
Rating: 4 out of 5
just delivery 48h I don't think so, and the order tracking leaves much to be desired
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