Customers consistently praise the store for reliable, on-time delivery and careful packaging that protects items during transit, with many mentions of fast shipping and well-presented arrivals. Product quality is a clear strength, with descriptions noting accurate representation, good finishes, and items matching what was ordered, including well-made caps and suitable sizes. The store’s customer service and overall reliability are highlighted through responsive contact, helpful assistance, and repeat positive experiences, with several buyers planning to return or recommend the site to friends. Overall, the experience is described as smooth and dependable, with multiple reviews emphasizing prompt delivery, order accuracy, and supportive staff.
Beautiful products, original. However, it's difficult to get the right size - difference depending on the items - when you have a head circumference between two measurements.
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Catherine M.
Rating: 4 out of 5
following a purchase from 07/08/2025
Speed and efficiency
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Claude F.
Rating: 4 out of 5
following a purchase from 03/08/2025
Fast delivery, product without surprises.
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Michel A.
Rating: 4 out of 5
following a purchase from 04/08/2025
It's a shame you don't make other colors of caps. In the past, I had blue, white, denim... It was nice! Thank you and best regards
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Philippe B.
Rating: 4 out of 5
following a purchase from 02/07/2025
Easy to access but some clarifications on the different LTM 5 or 6 models which differentiate them for example
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Luc A.
Rating: 4 out of 5
following a purchase from 01/08/2025
Item conforms to the description
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Catherine M.
Rating: 4 out of 5
following a purchase from 12/07/2025
I think TRACLET is a serious company
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Francisco R.
Rating: 4 out of 5
following a purchase from 25/05/2025
I received the order with a long delay.
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Sean V.
Rating: 4 out of 5
following a purchase from 02/07/2025
The delivery time was exceeded, but good communication with Traclet allowed me to receive the hat just in time.
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Daniel B.
Rating: 2 out of 5
following a purchase from 28/07/2025
The boater I just received looks nothing like the one received in a previous order. (same product same size) this one is at least one size larger. The straw is very light and is flattened or crushed during manufacturing. The boater is therefore very light and so flexible that it seems ready to break.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that the boater received this year did not match yours from 2015. Your feedback is valuable and will help us improve the consistency of our products. We will pass this information on to Flechet so they can improve their product. If you have any other comments, we will forward them to the brand. Best regards, The Chapellerie Traclet team
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Sylvie D.
Rating: 4 out of 5
following a purchase from 23/07/2025
Nothing to report. Product conforms to the description.
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Caroline D.
Rating: 4 out of 5
following a purchase from 01/07/2025
Very good quality product but almost a month to receive the product which was supposed to be delivered in 24/48 (delivery times announced by the site)
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Régis L.
Rating: 4 out of 5
following a purchase from 22/07/2025
I find the website a bit slow to respond
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Claude B.
Rating: 1 out of 5
following a purchase from 19/07/2025
I still haven't received anything
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we understand how frustrating this can be. We thank you for your patience and are doing everything we can to resolve this issue quickly.
According to the tracking, the package is arriving on Wednesday, July 30 at your pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00292733020
A complaint has been made today, please excuse us for this inconvenience beyond our control.
Best regards,
Traclet
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Jean Claude L.
Rating: 1 out of 5
following a purchase from 27/06/2025
Not received yet
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not yet received your order. We understand how frustrating this can be and we thank you for your patience.
The order should arrive at the pickup point on Wednesday
here is the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00858213713
please excuse us for this delay.
Best regards,
Traclet
J
Joel B.
Rating: 4 out of 5
following a purchase from 18/07/2025
Package in very good condition, delivery on time.
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Rémy S.
Rating: 4 out of 5
following a purchase from 19/07/2025
Perfect but the presence of adhesive hat expanders would be a plus in the order. Well packaged, nothing to say.
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Jacky G.
Rating: 4 out of 5
following a purchase from 20/07/2025
See comments below
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Stephane D.
Rating: 1 out of 5
following a purchase from 18/07/2025
I have not received my Panama... the hat was replaced by a book and the merchant doubts my honesty instead of looking into where the malfunction comes from and refunding me
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
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Jean-Paul G.
Rating: 4 out of 5
following a purchase from 17/07/2025
Very good
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Franck G.
Rating: 2 out of 5
following a purchase from 10/07/2025
Package still not received. Waiting since July 11.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are sorry to hear that your order has still not arrived and fully understand your frustration. Your order was placed on July 10 and it also shipped on July 10 under Colissimo tracking 9H00287543047 https://www.laposte.fr/outils/suivre-vos-envois?code=9H00287543047 as shown in the tracking above, the package is currently on a Colissimo platform. A complaint was immediately made after your email indicating this issue and as we just responded to you by email, this complaint has been confirmed by the post office under number 250723024805 and they should provide you with information quickly on the delivery date. Please excuse us for this inconvenience beyond our control. Best regards, Traclet
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Hervé D.
Rating: 4 out of 5
following a purchase from 13/07/2025
After several orders, never disappointed, fast delivery and quality items
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Franck B.
Rating: 4 out of 5
following a purchase from 14/07/2025
Despite fragile package, the box was torn. Return of the package taped.
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Nofar B.
Rating: 1 out of 5
following a purchase from 13/07/2025
Disappointed I didn't receive the order
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Response from Chapellerie Traclet
Good morning
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
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Isabelle K.
Rating: 4 out of 5
following a purchase from 21/05/2025
I am satisfied with my purchase. The only downside is that I ordered on 21/05/2025 with a delivery time announced of 3 to 4 weeks. Immediate order confirmation but no further information until 28/07 (the day of my departure on vacation). Effective delivery on 15/07, a week after my return from vacation. I would have liked to be informed of the delivery delay. The day before my vacation, I had to buy a hat!
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Colette B.
Rating: 4 out of 5
following a purchase from 02/07/2025
Good description of the hats.
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Jean-Jacques B.
Rating: 1 out of 5
following a purchase from 13/07/2025
I just received my hat! Bad surprise: Not the same color, not the same band, not the same interior, nothing to do with the photo on your site. Very unhappy. (Not the same model). Traveller Dundee Felt Loden Hat - Aussie Apparel. Reference: 12804. I doubt it comes from Australia!
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien
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Paulette R.
Rating: 4 out of 5
following a purchase from 04/07/2025
Nice presentation of the site, quality item received. Thank you.
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Denis V.
Rating: 4 out of 5
following a purchase from 12/07/2025
A small flaw on one of the hats....
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Gérard B.
Rating: 4 out of 5
following a purchase from 14/07/2025
Good but it needs to be seen in use.
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Carole L.
Rating: 1 out of 5
following a purchase from 29/06/2025
The caps received are not at all of the expected quality. I would not recommend.
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Response from Chapellerie Traclet
Hello,
We thank you for your feedback and are sorry to hear that the quality of our caps did not meet your expectations. What are the quality issues with the caps received in order to improve their quality?
Indeed, the flat cap has been sold for 10 years in our hat shop in Roanne and to date we have not had such dissatisfaction. And for the caps of the Bards brand, we also sell them in-store at 4 rue de Cadore in Roanne and our customers as well as the children who wear them are satisfied with their quality.
It is therefore very interesting to understand the issues encountered with the caps in order to relay this to our manufacturers.
Best regards,
Traclet
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Fabrice S.
Rating: 4 out of 5
following a purchase from 27/06/2025
Item conforms to the description! Quick and careful shipping
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Serge C.
Rating: 4 out of 5
following a purchase from 08/07/2025
The delivery time is relatively long, but I am satisfied with my purchase which perfectly meets my expectations.
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Guénadi S.
Rating: 1 out of 5
following a purchase from 04/07/2025
Rather fast
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your feedback is important to us and helps us to continue improving. If you have any additional suggestions or comments, please feel free to share them.
Best regards,
Traclet
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William C.
Rating: 2 out of 5
following a purchase from 02/07/2025
The hat was too big. The return process went perfectly. However, the return postage was at my expense at full price. Ideally, the return should be free to ease concerns about sizing. At a minimum, a negotiated rate between Traclet and a carrier that the customer could benefit from. It cost me €12 to try on a hat. That’s too expensive and I will think twice before renewing the experience. Best regards, William
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Response from Chapellerie Traclet
Hello William, Thank you for taking the time to share your experience. We are glad to hear that the return process went well, but we also understand your disappointment regarding the shipping costs. We have been testing a solution for three days to facilitate returns and partially cover return costs. Here is the link for returns now https://returns.itsrever.com/chapellerietraclet?_ga=2.135388404.437982320.1752670002-1355316227.1752670002 Best regards, Traclet Sébastien
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Clément L.
Rating: 4 out of 5
following a purchase from 02/06/2025
Following my order, my cap fits well.
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Gregor W.
Rating: 4 out of 5
following a purchase from 07/07/2025
A beautiful hat. The actual appearance is a bit less qualitative than in the photos. The customer service and delivery were perfect.
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Astrid G.
Rating: 4 out of 5
following a purchase from 05/07/2025
The hat is good but it lacks its chin strap. You should send it to me again.
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Pascale V.
Rating: 4 out of 5
following a purchase from 07/07/2025
Navigation on the site is very easy
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Stephane P.
Rating: 1 out of 5
following a purchase from 14/06/2025
I strongly advise against it.
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Response from Chapellerie Traclet
Hello,
We are truly sorry to learn that your experience with our brand did not meet your expectations. Your feedback is valuable to us.
Could you please let us know the issue you encountered with the Tilley hat you have already received?
Best regards,
Traclet
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