Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2016
Clear site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2016
very good hat shop site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2016
Packaging too large for the item. A simple padded envelope would have sufficed, which would allow for cheaper shipping and fit in the mailbox.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2016
Serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
Fast and serious shipping, hat shop to recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2016
quality products that cannot be found anywhere else!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2016
good, despite a slightly long shipping!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2016
very fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2016
very easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2016
fast delivery, serious contact
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2016
I did not receive the correct merchandise, there is an error on two items.
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Response from Chapellerie Traclet
Hello, Please excuse us if we made a mistake. It would have been simpler to send us an email on our site or by phone at 04 77 71 40 58 to send you the correct product. So please send us back the model where we made a mistake and we will do what is necessary to change the product for you. Happy holidays. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2016
interesting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
fast, reliable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2016
Aside from the direction of an accent on the engraving, no issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2016
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2016
I didn't know this site but the products are of good quality and maybe for future orders
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2016
I learned about it from someone who had placed an order and was happy with it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2016
A lot of choices in models and colors. Practical searches. Clear and airy visualization of the models. No eye strain.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
very professional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2016
ok for me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
my opinion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2016
a lot of choices. fast delivery. reliable packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2016
the delivery time is too long but maybe due to the Christmas holidays
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2016
Intuitive site, fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2016
thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2016
The item is in accordance with the photo and description but the packaging is very average. Luckily the product is not too fragile.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2016
Perfect, exactly what I ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2016
Order well followed. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2016
Fast delivery, product as described and careful packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2016
Interesting sites that would benefit from improving their packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2016
no opinion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2016
everything to cover the head!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2016
Very good. Only the delays are long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2016
Very good phone contact
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2016
box too big for a simple hat so it didn't fit in the box and I had to queue at the post office --'
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2016
practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2016
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2016
fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2016
I would say very good but I need a precise and reasoned response about the reference real rabbit fur hat (we consume them) I have fewer conscience problems Ref 1180 a69€ there are 4 articles gray white/beige/fawn color/black However, the black doesn't seem knitted And you don't note the delays except soon available but ON WHAT date? I put an option on the light gray white And give me details about the black in the meantime thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2016
Pleasant site offering many products. A bit more details on the items would be a plus. That's why I give it 4 stars.
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