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Rating: 4 out of 5
Well done
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Well-designed site with all the necessary filters to find the right product.
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A
Rating: 4 out of 5
clear site
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A
Rating: 4 out of 5
Top Quality
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A
Rating: 4 out of 5
Very good, just advice based on the shape of the face to add
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A
Rating: 4 out of 5
simple and effective site
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A
Rating: 2 out of 5
I received a hat with a concavity, and too big (wrong measurement on my part) so I returned it to you.
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A
Rating: 4 out of 5
Navigation issues with the filters
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A
Rating: 4 out of 5
Nothing to say, I found what I wanted. Maybe a bit more French products.
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A
Rating: 1 out of 5
hat size larger than ordered with corks so that it doesn't feel. It's a scam!
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A
Rating: 4 out of 5
good, the only concern is that I had mentioned in the message that the delivery person should call before delivering, which was not done
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A
Rating: 4 out of 5
Professional site, quality products ...
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A
Rating: 4 out of 5
Better highlight products made in France, that's what motivated my purchase.
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A
Rating: 2 out of 5
I did not receive my entire order... not normal.
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A
Rating: 4 out of 5
Very pleasant, however I would like more photos of the hat being worn.. It gives a better idea of the effect given
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A
Rating: 4 out of 5
Clear and well done
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Maybe add a zoom (macro) of the fabric of each hat to see the weaving. And try to find a way to better render the colors maybe by comparing them to a Pantone table (RAL: http://www.pats.ch/formulaire/unites/unites11.aspx). To be able to distinguish between anthracite gray and black.
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A
Rating: 4 out of 5
very good, fast shipping, reception too.
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A
Rating: 4 out of 5
Simple, clear, you can easily find what you're looking for
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A
Rating: 4 out of 5
I recommend this site for the quality of its service
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A
Rating: 1 out of 5
Very disappointed I was supposed to receive the hat in 3 weeks maximum I received it in 7 weeks. Living abroad I contacted them via their email address 3 times but I never got a response from them. I had to ask the person who was supposed to receive the hat (as a gift) to call the number indicated on the site. After 3 calls they finally said they would send the hat.
I didn't even get a commercial gesture or an apology...
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I didn't even get a commercial gesture or an apology...
A
Rating: 1 out of 5
Just the facts
My comment
Summary description Refund commitment shipping costs not honored
Your response
You indicate a refund with shipping costs
Under different visor
My comments
29/06 payment 37.95
11/07 credit 33.15
You call this a refund of shipping costs, we must not have the same values
Where does the description of the red color of the under visor appear
I call this bad faith!!
Translated reviews
My comment
Summary description Refund commitment shipping costs not honored
Your response
You indicate a refund with shipping costs
Under different visor
My comments
29/06 payment 37.95
11/07 credit 33.15
You call this a refund of shipping costs, we must not have the same values
Where does the description of the red color of the under visor appear
I call this bad faith!!
A
Rating: 4 out of 5
nothing special to write
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A
Rating: 2 out of 5
Nice site with a large quantity of products. Interesting choice.
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A
Rating: 4 out of 5
No issues with the order or delivery.
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A
Rating: 1 out of 5
Following the refusal of the first review submitted I am trying a second:
Package received left on the doormat in my absence, product not conforming to my order (preparation error?) and average quality so requested a refund.
Still waiting and shipping costs at my expense for the return despite their error.
Arrogant contact on the phone with the manager who does everything to ensure that no negative comment filters through.
Very disappointed.
This comment is courteous, thanks to the organization "avis-verifies.com" for doing its job as an impartial to allow this comment from an unhappy customer to appear!
Translated reviews
Package received left on the doormat in my absence, product not conforming to my order (preparation error?) and average quality so requested a refund.
Still waiting and shipping costs at my expense for the return despite their error.
Arrogant contact on the phone with the manager who does everything to ensure that no negative comment filters through.
Very disappointed.
This comment is courteous, thanks to the organization "avis-verifies.com" for doing its job as an impartial to allow this comment from an unhappy customer to appear!
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Simple and pleasant hat, comfortable to wear.
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A
Rating: 4 out of 5
Very good site
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A
Rating: 1 out of 5
Slow delivery
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A
Rating: 4 out of 5
Beautiful collections of hats. Efficiency in orders.
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A
Rating: 2 out of 5
Despite a very friendly telephone service, the products sent do not match the photos on the site. Also beware of false promises of delivery on Saturday morning. Too bad because as mentioned above, the people on the phone are very competent. However, I am very disappointed with the product received as it is not identical to the photo and having to wear it as part of a dress code for a wedding, I end up with a hat that I do not like in the end. So be careful, do not rely on the photos on the site!!
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A
Rating: 4 out of 5
Quality of order management
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A
Rating: 4 out of 5
Serious, fast.
Perfect
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Perfect
A
Rating: 4 out of 5
I could not track the delivery with the link
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A
Rating: 4 out of 5
Apparently there is a choice
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A
Rating: 2 out of 5
One cap out of two was not the right one. It was adult size while I chose them in the children's category. I am disappointed with this order and request a refund.
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A
Rating: 4 out of 5
completely satisfied
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A
Rating: 2 out of 5
Perfect delivery but product not compliant with the site!
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