Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2013
Very pleasant, varied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2012
easy to consult - clear sections (I actually recommended it to a hat admirer!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2013
Clear and well presented!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2012
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2013
very good, to recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2013
Clear presentation, easy-to-access categories
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2013
Nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2013
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2013
Some products have a well-detailed description and others not at all. There is clearly an improvement to be made on this side.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2013
nice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2012
a good well-made site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2013
After contacting the site by phone, I was quickly called back. Great responsiveness and speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2013
rather clear
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/04/2013
I was disappointed due to a sizing issue with a cap that was incorrect. The S was 56cm when it should have been 54. After 3 returns and €18 in shipping fees, I finally have the right size, but the cap received is stained. I'm throwing in the towel... With the return fees, the cap cost me very dearly!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2013
Nothing to report regarding delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2013
The site indicates one size fits all while the product is offered in a specific size. Moreover, the ribbons are described as black, while they are blue. There are not enough photos on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2013
easy, a lot of choices in color and size, successful classification.
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good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2012
Correct site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2013
Clear and very wide range
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2013
clear and friendly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2012
Well received well packaged. 5th order on the site nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2013
Complete and easy to use site, however my disappointment with one of the 2 products is related to the lack of representation of the products in context: that is to say on a real head
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2013
Great appreciated choice.
Not always easy to visualize the models worn
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2013
super site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2013
Some difficulties regarding the size and the way the purchased item is presented on the site despite having been precise in the order but overall correct responsiveness (return for size change).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2013
a lot of product choice but not enough color options despite the particularity of some, I would advise to add more color choices regarding trilby hats
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2013
difficult to see the height and width of the hats...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2013
Practical and user-friendly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2013
some choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2013
Very good specialized site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2012
simple and practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2012
simple and practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2013
Good choice and quick response from customer "service".
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2012
OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2012
Serious sales site. Aligns with competitors. No disappointment with the quality of the products.
Small disappointment regarding the non-coverage of shipping costs for exchanging a product with an incorrect size.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2012
Very good, choice, presentation, seriousness and speed of delivery.
To recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2013
OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2012
VERY WELL MADE SITE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2013
good, timely delivery, product as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2013
very large choice
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