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Rating: 4 out of 5
My order was respected so nothing to say
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
Item conforms to the order. Delivery times respected
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D
Rating: 4 out of 5
Too bad the hat is large, I have to return it, I am waiting for the return label
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A
Rating: 4 out of 5
Great, wide choice, prices are rather suitable for all incomes, modest as well as more affluent, the quality is there despite the lower prices, I don't buy a hat every four mornings but next time I will come back here without hesitation. The delivery was respected within the announced deadlines, and I was informed as soon as the package arrived at the relay point.
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C
Rating: 1 out of 5
After placing the order, no delivery information and no contact with me. I had to call several times to get this information.
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback. We completely understand that the lack of information about the delivery can be frustrating. Your experience is important to us and we are constantly working to improve our communication.
The information about the delivery time was indeed indicated during the order in red and also indicated by email once the order was placed.
Please let us know how we can make the order more informative for you and understand how to improve the system.
Even if, as you mentioned, you were able to contact us several times to get the information and also to send you the order on the desired dates.
Remaining at your disposal to satisfy you.
Best regards,
Traclet Sébastien
Thank you for your feedback. We completely understand that the lack of information about the delivery can be frustrating. Your experience is important to us and we are constantly working to improve our communication.
The information about the delivery time was indeed indicated during the order in red and also indicated by email once the order was placed.
Please let us know how we can make the order more informative for you and understand how to improve the system.
Even if, as you mentioned, you were able to contact us several times to get the information and also to send you the order on the desired dates.
Remaining at your disposal to satisfy you.
Best regards,
Traclet Sébastien
M
Rating: 4 out of 5
It would be better to systematically see each hat on a person's head
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E
Rating: 4 out of 5
Until I was forced to leave a written review, I was completely satisfied.
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T
Rating: 2 out of 5
Once the product was received. Unable to find the 'return the product' section on the website. Apparently, this option only appears several hours after delivery.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties finding the return section on our site.
The link is visible on all pages of our website at all times; you can find it at the top left next to the contact link.
Here is the link: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
We appreciate your understanding and remain at your disposal for any questions.
Best regards,
The team at chapellerie-traclet.com
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties finding the return section on our site.
The link is visible on all pages of our website at all times; you can find it at the top left next to the contact link.
Here is the link: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
We appreciate your understanding and remain at your disposal for any questions.
Best regards,
The team at chapellerie-traclet.com
R
Rating: 4 out of 5
I had no problem. Delivery on time by our postman, who is very friendly
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M
Rating: 4 out of 5
the size is correct, the linen material seems to be of good quality and the shipping box is sturdy
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B
Rating: 4 out of 5
everything is OK
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J
Rating: 4 out of 5
everything is very good
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D
Rating: 4 out of 5
Overall satisfaction
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M
Rating: 1 out of 5
The Panama straw hat is good. The felt hat is a disaster and I am very disappointed with the product you delivered to me. The label inside is erased... a sign that this hat is a return that has been used or is made in China and you erased the manufacturer, and the outside is fleece. a sign that it has already been used. The conclusion is that I regret ordering and paying for a product that I will not use, being ugly and of poor quality. I DO NOT RECOMMEND!
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are glad that you liked the Panama straw hat. However, we are sincerely sorry to learn that the felt hat did not meet your expectations.
Please send us a photo at [email protected]
To verify that this hat is indeed made of felt.
We take your comments very seriously and we will examine the quality of our products to ensure customer satisfaction. Your experience helps us improve.
Best regards,
Traclet Sébastien
Thank you for taking the time to share your feedback. We are glad that you liked the Panama straw hat. However, we are sincerely sorry to learn that the felt hat did not meet your expectations.
Please send us a photo at [email protected]
To verify that this hat is indeed made of felt.
We take your comments very seriously and we will examine the quality of our products to ensure customer satisfaction. Your experience helps us improve.
Best regards,
Traclet Sébastien
L
Rating: 4 out of 5
A lot of choice, quality hats and the size matches
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W
Rating: 4 out of 5
Very simple site
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G
Rating: 4 out of 5
just okay because the cap in size 58 is too small..
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R
Rating: 4 out of 5
The site is okay
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J
Rating: 1 out of 5
Not happy
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our brand did not meet your expectations.
Please let us know the issue encountered with the hat in order to find a solution to best satisfy you.
Best regards,
Traclet Sebastien
We are sorry to learn that your experience with our brand did not meet your expectations.
Please let us know the issue encountered with the hat in order to find a solution to best satisfy you.
Best regards,
Traclet Sebastien
M
Rating: 1 out of 5
Not really happy, I ordered a cap size 55, it actually measures 52. After contacting them, return at my expense (22 euros for a 20 euro cap), I request in exchange another of real size 56 cm... it measures 54... I am not going to return it a second time. Trash and on to the next!
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience has not been satisfactory. Your feedback regarding the sizes of our products is valuable and will help us improve our offer. Our caps are checked before shipping; please send us a photo of the cap with your measurement showing the size.
If the size is not correct, we will send you the cap in size 56 cm for free.
Email [email protected]
Best regards,
Traclet Sébastien
We are sincerely sorry to learn that your experience has not been satisfactory. Your feedback regarding the sizes of our products is valuable and will help us improve our offer. Our caps are checked before shipping; please send us a photo of the cap with your measurement showing the size.
If the size is not correct, we will send you the cap in size 56 cm for free.
Email [email protected]
Best regards,
Traclet Sébastien
G
Rating: 4 out of 5
satisfied
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P
Rating: 4 out of 5
Long reception time but due to the supplier.. it would have been nice to inform the customer
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E
Rating: 4 out of 5
Very good, nothing to complain about
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J
Rating: 1 out of 5
I received my crochet gloves
They already had holes before I put them on!!!! On the knuckles. Impossible to wear them.
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They already had holes before I put them on!!!! On the knuckles. Impossible to wear them.
Response from Chapellerie Traclet
Hello,
Thank you for sharing your experience. We are sorry to learn that your crochet gloves were already damaged upon receipt. Your feedback is valuable and will allow us to improve the quality of our products.
Please send us a photo at [email protected]
We will proceed to send a new pair.
We hope you will give us another chance in the future.
Best regards,
Traclet Sébastien
Thank you for sharing your experience. We are sorry to learn that your crochet gloves were already damaged upon receipt. Your feedback is valuable and will allow us to improve the quality of our products.
Please send us a photo at [email protected]
We will proceed to send a new pair.
We hope you will give us another chance in the future.
Best regards,
Traclet Sébastien
M
Rating: 4 out of 5
Good choice and good service. A bit capricious site. I would have liked to know that my Tacoma Hatland hat was rigid and not soft. Fast and careful delivery. Efficient and understanding after-sales service.
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P
Rating: 1 out of 5
not satisfied with the site
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience on our site did not meet your expectations.
Thank you for sharing your impressions with us and we hope to have the opportunity to serve you better in the future.
What are the solutions to improve your satisfaction?
Best regards,
Traclet Sébastien
We are sorry to learn that your experience on our site did not meet your expectations.
Thank you for sharing your impressions with us and we hope to have the opportunity to serve you better in the future.
What are the solutions to improve your satisfaction?
Best regards,
Traclet Sébastien
F
Rating: 4 out of 5
I am satisfied with the hat although the delivery was unusually long (more than 2 months)
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A
Rating: 4 out of 5
Fast delivery of products that meet expectations
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G
Rating: 1 out of 5
I did not receive an acknowledgment of receipt of my order. I sent a complaint email, without success. The site is poorly designed, you cannot verify your order before payment.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience.
We are sorry to learn that you did not receive an acknowledgment of receipt of your order:
sending of order confirmation email and order tracking
Shipped Shipped Armada Levell 19/03/2025 18:02:38
Payment made 18/03/2025 21:10:02
Neither our response to our message:
Sending your message and our message
Date and time of your sending - 19/03/2025 - 07:48
Date of response from our part Sébastien TRACLET - 19/03/2025 - 08:52
This does not meet our quality standards.
We take your feedback on the ergonomics of our site very seriously, and we are constantly working to improve our customers' experience.
Your satisfaction is at the heart of our concerns.
Best regards,
Traclet Sebastien
Thank you for taking the time to share your experience.
We are sorry to learn that you did not receive an acknowledgment of receipt of your order:
sending of order confirmation email and order tracking
Shipped Shipped Armada Levell 19/03/2025 18:02:38
Payment made 18/03/2025 21:10:02
Neither our response to our message:
Sending your message and our message
Date and time of your sending - 19/03/2025 - 07:48
Date of response from our part Sébastien TRACLET - 19/03/2025 - 08:52
This does not meet our quality standards.
We take your feedback on the ergonomics of our site very seriously, and we are constantly working to improve our customers' experience.
Your satisfaction is at the heart of our concerns.
Best regards,
Traclet Sebastien
B
Rating: 4 out of 5
A bit tight in size but very good product
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback! We are delighted to hear that you appreciate the quality of our product. We also understand that the size may sometimes not fit perfectly, and we take your comments into consideration to continue improving our offerings. Please feel free to explore our sizing tips on our site to ensure an optimal fit for your future purchases.
Best regards
Traclet sebastien
Thank you for your feedback! We are delighted to hear that you appreciate the quality of our product. We also understand that the size may sometimes not fit perfectly, and we take your comments into consideration to continue improving our offerings. Please feel free to explore our sizing tips on our site to ensure an optimal fit for your future purchases.
Best regards
Traclet sebastien
J
Rating: 4 out of 5
as expected
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Response from Chapellerie Traclet
Hello,
Thank you for your positive feedback! We are delighted that your experience met your expectations. Your satisfaction is our priority, and your comments help us to continuously improve. We hope to see you soon on our site to discover our new collections!
Best regards,
TRACLET Sébastien
Thank you for your positive feedback! We are delighted that your experience met your expectations. Your satisfaction is our priority, and your comments help us to continuously improve. We hope to see you soon on our site to discover our new collections!
Best regards,
TRACLET Sébastien
J
Rating: 4 out of 5
There should be a larger selection of nightcaps
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V
Rating: 4 out of 5
Everything went well, and I received the item quickly, which meets my expectations.
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F
Rating: 4 out of 5
Hat conforms to what I wanted, super classy and of good quality
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C
Rating: 4 out of 5
Not always easy to find what you are looking for on the site but that's normal given the wide choice. Fast delivery.
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C
Rating: 4 out of 5
The procedure for selecting items on the site is easy. Delivery was fast (unlike my purchase from the previous year.) However, once the order is sent and paid for, it would be nice and useful for the customer to be informed of the delivery time.
For me, the items are quite satisfactory (quality and look!)
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For me, the items are quite satisfactory (quality and look!)
F
Rating: 4 out of 5
Beautiful product
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P
Rating: 4 out of 5
No particular comments regarding the site.
However, no clarification on the delivery time.
Pleasant reception on the phone and possibility of obtaining a different color from the site.
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However, no clarification on the delivery time.
Pleasant reception on the phone and possibility of obtaining a different color from the site.
J
Rating: 4 out of 5
Very good and very fast, well done, keep it up, thank you
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P
Rating: 4 out of 5
correct product
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