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Rating: 4 out of 5
Good site
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersP
Rating: 1 out of 5
Size ordered and labeled 60 and actual size 58.
Shape not generous enough compared to the photo
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Shape not generous enough compared to the photo
Response from Chapellerie Traclet
Hello
The warm cap is the traditional model for locomotive drivers.
If the model does not fit, it is of course possible to exchange it.
We have caps either gavroche or Irish which are wider.
As for the size, did you check it with an andrometric?
It is possible once again to exchange it.
Remaining at your disposal
Best regards
Traclet Sébastien
The warm cap is the traditional model for locomotive drivers.
If the model does not fit, it is of course possible to exchange it.
We have caps either gavroche or Irish which are wider.
As for the size, did you check it with an andrometric?
It is possible once again to exchange it.
Remaining at your disposal
Best regards
Traclet Sébastien
P
Rating: 4 out of 5
baba
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B
Rating: 4 out of 5
Correct delivery.
Delivery time and location not compliant
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Delivery time and location not compliant
F
Rating: 1 out of 5
I have never received my order
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Response from Chapellerie Traclet
Hello
According to the tracking, the package has indeed been received.
https://www.laposte.fr/outils/suivre-vos-envois?code=CB347042315FR
The delivery proof with signature has been sent by email.
Two claims have been made to the post office with the certificates and your messages.
Finally, as indicated in our messages; the post office must give you feedback on this delivery which indicates it was delivered to you with a signature and delivery certificate.
We are waiting for the post office's response because to this day the delivery is considered delivered.
Remaining at your disposal
Best regards
Traclet Sébastien
According to the tracking, the package has indeed been received.
https://www.laposte.fr/outils/suivre-vos-envois?code=CB347042315FR
The delivery proof with signature has been sent by email.
Two claims have been made to the post office with the certificates and your messages.
Finally, as indicated in our messages; the post office must give you feedback on this delivery which indicates it was delivered to you with a signature and delivery certificate.
We are waiting for the post office's response because to this day the delivery is considered delivered.
Remaining at your disposal
Best regards
Traclet Sébastien
P
Rating: 4 out of 5
I recommend this site
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M
Rating: 4 out of 5
nothing to say
best regards
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best regards
P
Rating: 4 out of 5
The announced delivery time was not respected
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D
Rating: 4 out of 5
Easy access site, relatively fast delivery depending on availability. Average quality item, the inner band of the cap was detached at the junction of the two ends and the final stitching was poorly finished.
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J
Rating: 1 out of 5
Very good quality.
Sales and after-sales service deplorable.
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Sales and after-sales service deplorable.
Response from Chapellerie Traclet
Hello
Thank you for your message.
What issues are you experiencing with the after-sales service?
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for your message.
What issues are you experiencing with the after-sales service?
Remaining at your disposal
Best regards
Traclet Sébastien
J
Rating: 1 out of 5
The order has not arrived
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Response from Chapellerie Traclet
Good morning
Please excuse this delay in delivery that is beyond our control. According to the tracking, the package will be delivered today.
https://www.laposte.fr/outils/seguimiento-de-sus-envios?code=CF582623706FR
Remaining at your disposal
Sincerely
Traclet
Please excuse this delay in delivery that is beyond our control. According to the tracking, the package will be delivered today.
https://www.laposte.fr/outils/seguimiento-de-sus-envios?code=CF582623706FR
Remaining at your disposal
Sincerely
Traclet
D
Rating: 4 out of 5
Satisfied. Fast delivery.
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O
Rating: 4 out of 5
Yes, good
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P
Rating: 4 out of 5
Good quality, size of the clogs not really suitable
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M
Rating: 2 out of 5
Delivery time far too long.....
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Response from Chapellerie Traclet
Hello
Please excuse us for this rather long delay.
We hope that the beanie will fully satisfy you.
Best regards
Traclet Sébastien
Please excuse us for this rather long delay.
We hope that the beanie will fully satisfy you.
Best regards
Traclet Sébastien
T
Rating: 4 out of 5
Very good.
Very nice item and of quality.
Size slightly larger but compatible.
Fast and efficient delivery.
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Very nice item and of quality.
Size slightly larger but compatible.
Fast and efficient delivery.
D
Rating: 4 out of 5
good
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J
Rating: 4 out of 5
Very good
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G
Rating: 4 out of 5
fast delivery and well packaged
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J
Rating: 4 out of 5
Very wide choice of hats of all kinds. More precise indications on the size to choose would be welcome, although the essentials are often mentioned. The photos of the more available hats are a bit frustrating.
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B
Rating: 2 out of 5
The hat seems to be of good quality, but my disappointment is not there.
I have a 61cm head circumference, but I read in your comments that the hat runs small.
I took the trouble to call your company, and your salesperson encouraged me to take the size above...
That's what I did, but when the hat arrived very quickly, I realized that it is at least one size too big. I call again, and I am told that if I can fit a finger between the hat and my head, it's one size too big; I am therefore about to return the item, except that the return costs are at my expense, while you are the source of the error...
This is not very commercial on your part... I have no choice, but if you do not make a gesture, I will not return to you and will give you the publicity you deserve.
Best regards.
I have not
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I have a 61cm head circumference, but I read in your comments that the hat runs small.
I took the trouble to call your company, and your salesperson encouraged me to take the size above...
That's what I did, but when the hat arrived very quickly, I realized that it is at least one size too big. I call again, and I am told that if I can fit a finger between the hat and my head, it's one size too big; I am therefore about to return the item, except that the return costs are at my expense, while you are the source of the error...
This is not very commercial on your part... I have no choice, but if you do not make a gesture, I will not return to you and will give you the publicity you deserve.
Best regards.
I have not
Response from Chapellerie Traclet
Hello
First of all, thank you for your comment, even though I would have appreciated it if you had told me directly. During our phone conversation, that would have been greatly appreciated and, above all, more courteous.
If I advised you this size, it is because based on the information given, I know that this hat runs small and that we have been advising in our hat shop since 1880 to take a size above.
If the size communicated during our first phone conversation does not match what we actually have, there may be an error.
To avoid any problems, please let us know during your return, and we will offer you a hat brush worth 10 euros.
Remaining at your disposal on the subject of hat sizes, which I am keen to resolve.
Best regards
Traclet Sébastien
First of all, thank you for your comment, even though I would have appreciated it if you had told me directly. During our phone conversation, that would have been greatly appreciated and, above all, more courteous.
If I advised you this size, it is because based on the information given, I know that this hat runs small and that we have been advising in our hat shop since 1880 to take a size above.
If the size communicated during our first phone conversation does not match what we actually have, there may be an error.
To avoid any problems, please let us know during your return, and we will offer you a hat brush worth 10 euros.
Remaining at your disposal on the subject of hat sizes, which I am keen to resolve.
Best regards
Traclet Sébastien
A
Rating: 2 out of 5
For each product, there is only one photo. I ordered a hat that did not fit me at all, and therefore I wanted to return it. Not possible to do so from my phone. Not possible to download the return slip. It cost me 8.64 euros to return it by Colissimo, and so I have no hat, and it cost me 8.65 euros. Not satisfied at all.
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Response from Chapellerie Traclet
Hello
Yes, we do not always have multiple photos for each product.
With more than 20,000 references, we do not always have multiple photos, but we have a maximum of information on the product sheet.
Finally, if you need other photos, we can do so upon your request without any problem.
Just send us an email or call us.
Finally, to make a return, you can simply use the slip attached to the package by indicating what you wish to return.
Remaining at your disposal
Best regards
Traclet Sébastien
Yes, we do not always have multiple photos for each product.
With more than 20,000 references, we do not always have multiple photos, but we have a maximum of information on the product sheet.
Finally, if you need other photos, we can do so upon your request without any problem.
Just send us an email or call us.
Finally, to make a return, you can simply use the slip attached to the package by indicating what you wish to return.
Remaining at your disposal
Best regards
Traclet Sébastien
H
Rating: 4 out of 5
Between the purchase decision and delivery, the steps of the process are quite fast.
Not very headgear at first glance, the items selected based on their photo and description turned out to be consistent with the prior idea.
Finally, after comparing with other suppliers, it turns out that the models offered are difficult to find elsewhere (the surprise mainly results from the quality of the materials to the touch - an effect that cannot be conveyed via a photo).
In conclusion, beyond the surprise, the fact of having taken the plunge for caps and hats is very satisfying and conclusive (even if the current winter cold has helped a bit and contributed but not too much in the end).
Translated reviews
Not very headgear at first glance, the items selected based on their photo and description turned out to be consistent with the prior idea.
Finally, after comparing with other suppliers, it turns out that the models offered are difficult to find elsewhere (the surprise mainly results from the quality of the materials to the touch - an effect that cannot be conveyed via a photo).
In conclusion, beyond the surprise, the fact of having taken the plunge for caps and hats is very satisfying and conclusive (even if the current winter cold has helped a bit and contributed but not too much in the end).
T
Rating: 4 out of 5
Really well done for the delivery speed
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C
Rating: 4 out of 5
I did not find size 61 in the bob of the color I wanted
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L
Rating: 4 out of 5
Good product, even if it does not exactly match the image on the site
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F
Rating: 4 out of 5
Adequate search engine and delivery of the package on time
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Y
Rating: 1 out of 5
I had ordered 2 long night caps, one black and one white, for my son for Christmas. He received a short cap and a long cap. After reporting it by email and phone, I was told they would correct this mistake by sending the long cap with a return slip for the short cap. We are soon in February and my son has received nothing. He even went to the Post Office to ask. Nothing and no news from Traclet despite my phone call saying that my son has received nothing.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have indeed corrected it by sending you directly by letter the long black cap to your personal address indicated on the invoice.
It was sent by regular mail the day after your call.
We even confirmed this by email on January 21, 2025.
To date, we have not received any feedback from you.
Therefore, please send us an email to confirm the non-receipt in the mailbox indicated on your invoice because on our side the sent letter has not yet returned to us.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this error.
We have indeed corrected it by sending you directly by letter the long black cap to your personal address indicated on the invoice.
It was sent by regular mail the day after your call.
We even confirmed this by email on January 21, 2025.
To date, we have not received any feedback from you.
Therefore, please send us an email to confirm the non-receipt in the mailbox indicated on your invoice because on our side the sent letter has not yet returned to us.
Remaining at your disposal
Best regards
Traclet Sébastien
T
Rating: 4 out of 5
Beautiful quality hat
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F
Rating: 4 out of 5
Surprised by the price difference announced on an internet platform and that of the Traclet site. I reported it to Tracket.
The difference was €50 ???
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The difference was €50 ???
M
Rating: 4 out of 5
Well done cite
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N
Rating: 2 out of 5
Ordered 2 months ago and without news since, I send a message... finally a package arrives...
With a beanie... but not the one I had chosen.
Forced to return it, and I am waiting for the follow-up.
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With a beanie... but not the one I had chosen.
Forced to return it, and I am waiting for the follow-up.
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery issue.
We have sent you a return slip by email.
Upon receipt, we will keep you informed.
Currently, Kopka is changing owners, and in the last delivery, we must have had an error in the references.
Best regards
Traclet Sébastien
Please excuse us for this delivery issue.
We have sent you a return slip by email.
Upon receipt, we will keep you informed.
Currently, Kopka is changing owners, and in the last delivery, we must have had an error in the references.
Best regards
Traclet Sébastien
J
Rating: 4 out of 5
Happy with the products of my order, exactly matching the proposal of the site and perfect size. I take away one star because of delivery issues, only one item out of two in the package. But after contacting TRACLET, the problem was resolved very quickly, the second item was sent again and everything is OK. Surely a small issue at the start of shipping, nothing serious.
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N
Rating: 4 out of 5
Fast service and great choice of hats, very good site.
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J
Rating: 2 out of 5
I am very disappointed with the suspenders received! On your site, it is noted that the width of the suspenders is 5cm. In fact, they are only 3.5 cm like all the others! It was for my husband's birthday; he is going to be disappointed. However, the colors are nice.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error in the description of the dimensions.
We will send you a gift voucher by email.
Best regards
Traclet Sébastien
Please excuse us for this error in the description of the dimensions.
We will send you a gift voucher by email.
Best regards
Traclet Sébastien
O
Rating: 4 out of 5
Easy to use site to choose an item
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R
Rating: 4 out of 5
Satisfied with my items purchased from Traclet, recommend this seller
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P
Rating: 4 out of 5
Insufficient indications for choosing the size. Otherwise, everything is fine.
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C
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Well packaged and seems to be of good quality but it's a gift for a loved one
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