Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello,
We apologize if we made a mistake.
Please send us a photo at [email protected]
To verify which model you received
Remaining at your disposal
Best regards
Traclet Sébastien
P
Paul S.
Rating: 4 out of 5
following a purchase from 29/11/2024
Too bad that exchanges and returns are at the buyer's expense..
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F
François B.
Rating: 4 out of 5
following a purchase from 15/11/2024
Overall compliant with the expected model, the size is perfect, excellent quality of the product. However, the title of my order is: "Navy Blue English Bob". The one I just received is black and therefore does not exactly match my order.
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M
Magali O.
Rating: 4 out of 5
following a purchase from 27/11/2024
The site is convenient
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A
Alain H.
Rating: 1 out of 5
following a purchase from 29/11/2024
The Colissimo package order No. 9M00627306417 arrived in a pitiful state.
Please retrieve the package and refund me the amount of 129€
The package is being returned
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as our packages are made to deliver our hats in good condition like our customers who come to our hat shop in Roanne.
According to the tracking, the package has not yet been delivered to you.
Did you refuse the package?
Remaining at your disposal at 0477714058.
Best regards
Traclet Sébastien
F
Francois L.
Rating: 4 out of 5
following a purchase from 25/11/2024
Compliant with my request! As usual. Thank you
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Francoise P.
Rating: 4 out of 5
following a purchase from 09/11/2024
The site is good. The delivery went well. The hat was well protected in the box.
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Hilde G.
Rating: 4 out of 5
following a purchase from 22/11/2024
Easy, fast, careful, clear and secure
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Jean-Claude M.
Rating: 4 out of 5
following a purchase from 22/11/2024
Very good quality, fast delivery but a bit large, I should have taken the size just below
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Christophe B.
Rating: 4 out of 5
following a purchase from 21/11/2024
Easy and quick order, delivery right away in a well-thought-out package.
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Francois S.
Rating: 4 out of 5
following a purchase from 20/11/2024
Compliant with my order.
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Edward J.
Rating: 4 out of 5
following a purchase from 15/11/2024
Good Traclet transaction.
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B
Bernard C.
Rating: 4 out of 5
following a purchase from 19/11/2024
Everything is smooth.
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Jean H.
Rating: 4 out of 5
following a purchase from 16/11/2024
Kindness
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Henri P.
Rating: 4 out of 5
following a purchase from 21/11/2024
I made a size error with the beret. How can I exchange it if possible? Thank you
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A
Annie Claude F.
Rating: 4 out of 5
following a purchase from 21/11/2024
Very good chapkas
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P
Patrice L.
Rating: 4 out of 5
following a purchase from 17/11/2024
Complete site and does not hesitate to indicate stock shortages. This helps avoid mistakes... Adding photos (back of the cap) would have been appreciated
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S
Sylvain D.
Rating: 4 out of 5
following a purchase from 12/11/2024
Nothing to report. Everything went well.
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C
Cyrille C.
Rating: 4 out of 5
following a purchase from 20/11/2024
Hello, quality product but a few defects noted. To note glue marks on the top middle of the hat/cap and on the front seam (middle front of the leather). Threads from sewing not removed but the stitching is good in itself (finishing oversight without impacting the quality of the seams). It's still a shame for this type of good quality product expected for the price. Best regards
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F
Françoise G.
Rating: 1 out of 5
following a purchase from 17/11/2024
Still have not received my order...
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as the order left on November 18, we have the colissimo tracking 9H00195637784
A complaint has been made today following your message on ravi verify.
According to the tracking, the package is at your post office.
Package available at the post office chosen by the recipient. To be picked up within 10 working days upon presentation of an identity document and the withdrawal slip.
Post Office SAINT JEAN D ANGELY - 17400
Remaining at your disposal
Best regards
Traclet Sébastien
X
Xavier P.
Rating: 4 out of 5
following a purchase from 16/11/2024
I ordered dark blue, I find this blue really very dark.... The item being of very good quality I decided to keep it
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M
Mélanie D.
Rating: 4 out of 5
following a purchase from 15/11/2024
Maybe avoid displaying delivery within 1 to 2 days...
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C
Catherine C.
Rating: 1 out of 5
following a purchase from 15/11/2024
The hat has still not been delivered!
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Response from Chapellerie Traclet
Hello
Following your email this morning at 6:55, a complaint has been made this morning with the following references
Request No. 241125012913 - Package not delivered - for package No.
9H00191588813
has been forwarded to Customer Service.
It will be handled by our Customer Service as soon as possible.
As indicated in the message, the post office will give you more information about the delivery.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
N
Nathalie B.
Rating: 4 out of 5
following a purchase from 06/11/2024
It's for a gift. So no opinion
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L
Lorraine D.
Rating: 4 out of 5
following a purchase from 15/11/2024
You have such a huge choice of hats that unless a specific style is going to be ordered, hours can pass scrolling the different styles. Not a complaint but I could have stayed on the site for hours
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J
Jean-Paul L.
Rating: 2 out of 5
following a purchase from 19/11/2024
Very low quality leather, no finishing (gallon not attached to the back
Product returned
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Response from Chapellerie Traclet
Hello
We have several qualities in Australian leather hats.
Its gallon is of course not fixed on this model because it is interchangeable.
Here is an example of a better quality leather hat
https://www.chapellerie-traclet.com/fr/chapeau-homme/5054-chapeau-australien-oil-marron-jacaru.html?mot_tcid=e9a77eaf-122d-4790-af99-f3f0fc5870fe#/couleur-marron/taille-s_54_55_cm
Best regards
Traclet Sébastien
M
Michel D.
Rating: 4 out of 5
following a purchase from 12/11/2024
Attractive site. Lots of choices. Very reasonable prices. Quality item ordered. Fast delivery. I recommend.
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Claude W.
Rating: 4 out of 5
following a purchase from 19/11/2024
Wide choice and excellent presentation
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A
Antoine G.
Rating: 4 out of 5
following a purchase from 15/11/2024
Satisfied with my order
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Pierre C.
Rating: 4 out of 5
following a purchase from 08/11/2024
Nothing to say very satisfied
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Yaël D.
Rating: 4 out of 5
following a purchase from 13/11/2024
Pleasant site, timely delivery, well-packaged product. Nothing to report
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Muriel P.
Rating: 4 out of 5
following a purchase from 10/11/2024
Lots of choices and quality items
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F
Frederic T.
Rating: 4 out of 5
following a purchase from 14/11/2024
Quickly sent very well
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R
Regine S.
Rating: 4 out of 5
following a purchase from 08/11/2024
It's a pity that not all colors were available, but I already have a scarf. A huge thank you to the person I spoke to on the phone who guided me in this purchase
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R
Rene S.
Rating: 2 out of 5
following a purchase from 21/10/2024
Good for the products
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Response from Chapellerie Traclet
Hello
Thank you for your rating and comment, what issue did you encounter?
Best regards
Traclet Sébastien
S
Stéphane E.
Rating: 4 out of 5
following a purchase from 31/10/2024
I was looking for a beret at an interesting price, mission accomplished....
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Christian C.
Rating: 4 out of 5
following a purchase from 17/10/2024
Delivery times a bit long
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F
Florence F.
Rating: 1 out of 5
following a purchase from 24/10/2024
Received hat not conforming to the size noted on the hat (size 55).
The hat is very small.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
What size do you wear in centimeters?
How did you verify the size of the hat?
It is certainly possible to exchange it if it is too small.
Remaining at your disposal
Best regards
Traclet Sébastien
L
Luca M.
Rating: 1 out of 5
following a purchase from 03/11/2024
I would give ZERO, but unfortunately that is not possible, you are horrible!!!! You received the payment but I received nothing.
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Response from Chapellerie Traclet
Hello
I do not understand your review since you have not yet received the product.
We will take the necessary steps tomorrow as today, November 11, is a holiday.
According to the tracking, the package was presented on Friday and will be presented again today.
Below is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CF557595835FR
Remaining at your disposal
Best regards
Traclet Sébastien
L
Lucien S.
Rating: 4 out of 5
following a purchase from 03/11/2024
A little delay with an excuse but okay!
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