Customer reviews of Chapellerie Traclet

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Speed of shipping, product conforms to the description but the label was cut so you can see the cut white label on the green visor, it's not a nice finish, especially for a gift.

Hello, at the time I placed my order, I realized that I had made a SIZE ERROR, I ordered 2 straw hats of 52cm, instead of 1 of 52 cm and 1 of 53 cm, I asked if I could correct it, and in my emails I was told YES!!! TODAY, I find myself with 2 straw hats of 52 cm. Where is the customer service? No, I am not satisfied. The straw hats are of excellent quality, BUT !!!!

Everything went well.

I received my order unfortunately the bucket hat is way too big even though the site states a size S/M which should have fit my head size...

Too bad some products are not as they are supposed to be made in France

Exchange not received after 3 weeks and no news. This is not customer service!

When I received my package and opened it, the panama hat was sitting on an angle in the box with a small amount of packing material on top of it. The brim was warped from the pressure. The Deadman's hat was underneath the panama and also was sparsely protected with packing material. There were two cardboard hat rings in the box.... thrown on top of the two hats and useless for protective purposes. The packing material consisted of some tissue paper and some plastic bags. The box was much too large for the contents.

The products are of good quality. I just waited 19 days (plus 4 days for the July 14 holiday) to retrieve my package.

No complaints. Goods as described, fast shipping.

For now, the hat still hasn't been delivered... Maybe colissimo??

Order well received and well packaged

Last year, I ordered a hat for my husband. Everything went well. I ordered one for myself (size 55 cm). The label says 55 cm, but it actually measures 53 cm. I would like to return it and order another size. I really like the quality, but the size was a bit different this year.

Disappointed by the hat I bought. On the shopping site, you are asked to specify the size 56, 57, 58, etc... only to finally receive a size S, M, or L that does not correspond precisely to your size. The inner band is made of PVC (synthetic leather), which promotes sweating. There are significant color defects in the raffia, poorly placed, which I had to correct with a dye. So it's a meh because at this price, the quality is not there.

Beautiful cap that adds style and comfortable in cotton

TB

Hello, order compliant with expectations, delivery also. I validate

Very happy with my purchase. A bit disappointed with the delivery time being longer than expected.

Free shipping for orders over 90 euros is not automatic. Sending an email and follow-up to get a response. Delivery times not respected, several weeks instead of the announced 24h-72h. Still follow-ups by email to get a response... Fortunately, the quality of the hats is compliant.

I was very excited about the idea of ordering from this site, but my experience was very disappointing. First disappointment: an essential element regarding the hat is buried in the description. It is stated that it does not sink on the head but simply rests on it and is held in place by the tie. I did not see this when I ordered and the hat did not meet my expectations at all. I then wanted to exercise my right of withdrawal. The product sheet states that 'no exchange or refund is possible', which is particularly discouraging. After contacting customer service, my return was finally accepted, which shows that this mention is at least misleading. The return procedure is also unnecessarily complicated: you have to request authorization to return the item, wait for validation, print a first document received by email, then go to the FAQ to find a second form to print, complete and sign by hand before slipping it into the package. Nothing is simple or intuitive. Finally, return shipping costs are entirely the responsibility of the customer. In my case, I had to pay nearly €10 to return an item that I simply tried at home. At a time when most sites offer simplified returns, this policy is very penalizing. Customer service did accept my return, but the entire purchasing and return process made me feel that everything was done to discourage customers from exercising their right of withdrawal. This is regrettable, as the products seem to be of quality.

I never received my package

My hat arrived much later than announced and it was too small so I didn't have time to exchange it. Very disappointed!

very nice item

Well received and in good condition

Fast delivery, but a disaster for exchanges and returns, you promise an exchange within 72 hours, it's been a week that I'm waiting, I sent an email today still silence

Delivery conforms to my order, item well packaged, deadline respected.

Still not received the item after more than a week.

Product and delivery time ok ... but packaging lacks quality, too bad.

Expensive product for the quality observed. Excessively long delivery, more than a month. I do not recommend.

Size error: very complicated return! Received by returns via Mondial Relay which made me visit 3 stores before someone took my package! Return package that has not arrived at its destination for 3 days ... still no news about my exchange request ... I might get my hat in the right size in September who knows ...

Very good products. Too bad for the 3-week stock outage.

Very good product

Speed of shipping. I would have liked to receive the item in a nice package

Perfectly perfect

Detailed and compliant description. Very fast shipping. Perfect.

Very disappointed... Apparently one of the items is out of stock (but not indicated when ordering). After 15 days without any news, I had to write to receive the rest of the order. Still no news of the missing item to this day... It was a gift... I had to do without...

If only the ordered size had been the right one....

Hat delivered on time and meets our wishes, thank you

A year of delivery - and in the meantime - we had "forgotten" that the order was paid in advance. I don't feel like we take the customers seriously ...

Size error