English 
Français R
Rating: 4 out of 5
I think there should be a scallop shell on the Saint James' stick of Compostela.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersH
Rating: 4 out of 5
Meets my expectations
Translated reviews
H
Rating: 4 out of 5
Order on Monday delivered on Thursday Colissimo in a burst carton. Hat in excellent condition nonetheless, good advice from TRACLET. Professional.
Translated reviews
A
Rating: 4 out of 5
Good easy and practical use
Translated reviews
Y
Rating: 1 out of 5
I ordered 2 pseudo berets from the brand Le Béret Français, whose very thin thickness does not match the photo description.
All packed in an old bag straight out of a
Translated reviews
All packed in an old bag straight out of a
Response from Chapellerie Traclet
Hello
Thank you for sending us a photo at [email protected]
To verify that you received the correct berets.
Indeed, the quality of the berets from the brand Le Béret Français is recognized.
We therefore need to verify, and if that is the case, we will escalate the information that you are not satisfied.
Finally, for the packaging when sending two berets, we put them in new bubble envelopes.
If the packaging has an issue upon receipt, please refuse the package to make the claims with the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for sending us a photo at [email protected]
To verify that you received the correct berets.
Indeed, the quality of the berets from the brand Le Béret Français is recognized.
We therefore need to verify, and if that is the case, we will escalate the information that you are not satisfied.
Finally, for the packaging when sending two berets, we put them in new bubble envelopes.
If the packaging has an issue upon receipt, please refuse the package to make the claims with the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Rating: 1 out of 5
Nice item, but delivery was way too slow, 6 weeks after the order!???
This is not serious!
Translated reviews
This is not serious!
Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, but unfortunately, the manufacturing being on vacation in August, we could only have them by the end of September.
We hope that the hats give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this manufacturing delay, but unfortunately, the manufacturing being on vacation in August, we could only have them by the end of September.
We hope that the hats give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
N
Rating: 4 out of 5
Very soft leather. Beautiful quality.
Translated reviews
M
Rating: 4 out of 5
Quick response to my request
Translated reviews
A
Rating: 4 out of 5
The box is a bit big for the shipped item, its size should be reduced.
Everything else is perfect.
Translated reviews
Everything else is perfect.
P
Rating: 4 out of 5
Good, too bad the sorting system remains in alphabetical order...
Translated reviews
M
Rating: 4 out of 5
I ordered several berets for an event on Saturday the 14th
I waited for the order on Thursday
Friday and we had to do our event without
The package was not delivered on time
Translated reviews
I waited for the order on Thursday
Friday and we had to do our event without
The package was not delivered on time
Y
Rating: 4 out of 5
Perfect filtering
Translated reviews
N
Rating: 4 out of 5
1st order, delivery well maintained, the cap does not fit.
I did not know the Traclet hat shop, I stumbled upon it by chance
.
Translated reviews
I did not know the Traclet hat shop, I stumbled upon it by chance
.
G
Rating: 4 out of 5
The delivery time announced at the time of the order was respected and the product, in accordance with my order, was received in careful packaging. A flawless performance
Translated reviews
F
Rating: 2 out of 5
Yes, only 2 stars, because the choice is too limited.
Indeed, every time I visit the site, I can rarely find the model of my choice.
Again this time, I had to take a default color.
Regards.
Translated reviews
Indeed, every time I visit the site, I can rarely find the model of my choice.
Again this time, I had to take a default color.
Regards.
Response from Chapellerie Traclet
Hello
In this case, please let us know the references you want or photos of models you cannot find so we can see if we can do it.
Indeed, we also make hats on order from photos or old references.
Remaining at your disposal
Best regards
Traclet Sébastien
In this case, please let us know the references you want or photos of models you cannot find so we can see if we can do it.
Indeed, we also make hats on order from photos or old references.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Rating: 2 out of 5
I ordered because it was stated delivery within 72 hours... this did not happen.... they attempted a delivery on September 11 ... I was absent ... but I had written in the notes another address that they did not take into consideration. In the email, they wrote to me where I could go to pick up the package but I have not yet received any news.. I believe that the site has published untrue information and for this reason, I will request a refund.
..
Translated reviews
..
Response from Chapellerie Traclet
Good morning
we indicated on the delivery address: vittoria ruffini
Rossetti,15
Via dottor Luigi Rossetti, 17
10073 Cirie
Torino
Italy
3341026613
Additionally, we manually wrote as requested
At the store Cuor di Crai
Via Dr Luigi Rossetti 17 Ciriè .10073TB
What did we forget?
remaining at your disposal
Sincerely
Traclet
we indicated on the delivery address: vittoria ruffini
Rossetti,15
Via dottor Luigi Rossetti, 17
10073 Cirie
Torino
Italy
3341026613
Additionally, we manually wrote as requested
At the store Cuor di Crai
Via Dr Luigi Rossetti 17 Ciriè .10073TB
What did we forget?
remaining at your disposal
Sincerely
Traclet
J
Rating: 4 out of 5
Delay problem on a beret! That it was no longer in stock! Otherwise ok!
Translated reviews
M
Rating: 4 out of 5
Slow but correct
Translated reviews
D
Rating: 4 out of 5
The delivery was fast
The quality of the product is impeccable
But the service is average because the color was not respected, the trims are red and I had ordered blue
Translated reviews
The quality of the product is impeccable
But the service is average because the color was not respected, the trims are red and I had ordered blue
Y
Rating: 1 out of 5
Lack of communication
Delivery delay that only occurs after irritated emails, and delivery the next day out of anger
Translated reviews
Delivery delay that only occurs after irritated emails, and delivery the next day out of anger
D
Rating: 1 out of 5
I returned the item ordered by mistake, no refund, scam site, do not order at all.
Translated reviews
Response from Chapellerie Traclet
Hello
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
T
Rating: 4 out of 5
Navigation is not a problem.
Translated reviews
Y
Rating: 4 out of 5
Serious and very professional company
Translated reviews
J
Rating: 4 out of 5
Easy navigation
Translated reviews
G
Rating: 4 out of 5
Quality hat
Translated reviews
N
Rating: 4 out of 5
None
Translated reviews
J
Rating: 4 out of 5
The site is clear, presents many quality items at all prices. I bought two hats, one of which is a foldable Panama that just didn't want to roll up. The TRACLET customer service communicated tips to achieve this, and it worked. The two items, although different, are beautiful and well made. I am very satisfied with them.
Translated reviews
J
Rating: 4 out of 5
Limited choice in sizes for certain brands offering original products. Otherwise, a very large selection. Search criteria system to refine.
Translated reviews
V
Rating: 4 out of 5
A lot of choices. But the search system is a bit hit or miss.
Translated reviews
A
Rating: 4 out of 5
A bit bulky box
Translated reviews
D
Rating: 2 out of 5
Excessively high customs fees
Translated reviews
Response from Chapellerie Traclet
Hello
when purchasing outside the EU, the French VAT of 20% is exempt but you will have to pay import taxes for Switzerland. These fees are inherent to each country.
Otherwise, we can also deliver to France by remaining post or relay point so that you only pay VAT in France without shipping costs to Switzerland and import taxes.
remaining at your disposal
best regards
Traclet sebastien
when purchasing outside the EU, the French VAT of 20% is exempt but you will have to pay import taxes for Switzerland. These fees are inherent to each country.
Otherwise, we can also deliver to France by remaining post or relay point so that you only pay VAT in France without shipping costs to Switzerland and import taxes.
remaining at your disposal
best regards
Traclet sebastien
Y
Rating: 1 out of 5
Beautiful product but beware, no response for a product return. This is not the right size
Translated reviews
Response from Chapellerie Traclet
Hello
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
M
Rating: 4 out of 5
Very good
Translated reviews
R
Rating: 1 out of 5
This is terrible, especially the beret which is very poorly sized, and I know what I'm talking about, I've been wearing them for 15 years
Translated reviews
Response from Chapellerie Traclet
Hello
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
S
Rating: 2 out of 5
Errors in your services I ordered size 62 and received size 56
Translated reviews
Response from Chapellerie Traclet
Hello
according to the invoice and the order confirmation we received, the order was for the following hat:
T1 Bucket Hat Natural - Tilley - Size: 56 cm
Reference number: THE ICON T1 NATURAL
85.00 €
Therefore, the error does not come from us as the invoice and the order confirmation that was sent to you by email within a minute of your order; it clearly indicates a size 56 CM.
It is of course possible to change the size if this is not the one you want.
remaining at your disposal
best regards
Traclet Sébastien
according to the invoice and the order confirmation we received, the order was for the following hat:
T1 Bucket Hat Natural - Tilley - Size: 56 cm
Reference number: THE ICON T1 NATURAL
85.00 €
Therefore, the error does not come from us as the invoice and the order confirmation that was sent to you by email within a minute of your order; it clearly indicates a size 56 CM.
It is of course possible to change the size if this is not the one you want.
remaining at your disposal
best regards
Traclet Sébastien
F
Rating: 2 out of 5
Very good
Translated reviews
Response from Chapellerie Traclet
Hello,
thank you for taking the time to leave a comment.
What is the issue encountered?
best regards
Traclet sebastien
thank you for taking the time to leave a comment.
What is the issue encountered?
best regards
Traclet sebastien
R
Rating: 4 out of 5
Quite a significant choice.
Too bad your prices are significantly higher than your competitors for the same product.
Translated reviews
Too bad your prices are significantly higher than your competitors for the same product.
J
Rating: 4 out of 5
Good
Translated reviews
E
Rating: 4 out of 5
Very good for the site. Perfect for delivery.
Translated reviews
C
Rating: 2 out of 5
The hat is great, but ..... delivery time not respected because out of stock (which I can understand), however no email to notify of this shortage, no alert, if we do not return to the site to check the tracking we know nothing. What is the point of forcing people to create an account in this case. Anyway, an effort on communication would be great!!!
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if the information was not clear.
According to our server, an email was indeed sent on the day of your order stating that the hat was being restocked and in this case, the delivery time should have been indicated when choosing the size.
Shipped Armada Levell 08/08/2024 18:01:18
Awaiting restock 04/06/2024 19:21:47
Payment made 04/06/2024 19:21:46
We will see with the IT department how to make this information about delivery times even easier.
remaining at your disposal
best regards
Traclet Sebastien
please excuse us if the information was not clear.
According to our server, an email was indeed sent on the day of your order stating that the hat was being restocked and in this case, the delivery time should have been indicated when choosing the size.
Shipped Armada Levell 08/08/2024 18:01:18
Awaiting restock 04/06/2024 19:21:47
Payment made 04/06/2024 19:21:46
We will see with the IT department how to make this information about delivery times even easier.
remaining at your disposal
best regards
Traclet Sebastien