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Rating: 4 out of 5
Great site
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersF
Rating: 4 out of 5
Easy navigation on the site. Following a problem with the sun, I found the right product, easy to maintain.
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A
Rating: 4 out of 5
Well-made site and practical to find your way around.
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G
Rating: 2 out of 5
Two and a half months between the order and delivery, that's a bit long (without being informed of the delay). On the other hand, the payment for the order is immediate...
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the cap in size 64 cm.
Our workshop has had a delay in its manufacturing.
We hope that the cap in your head size will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this manufacturing delay for the cap in size 64 cm.
Our workshop has had a delay in its manufacturing.
We hope that the cap in your head size will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
T
Rating: 4 out of 5
Choice in references, products matching the description and quality, prices not prohibitive, fast shipping. Occasional appearances of products for women while the 'man' filter is activated, but that's a detail. Good site, very satisfied.
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P
Rating: 1 out of 5
I ordered a hat in size 56, I received a hat much larger, at least size 58, and customer service did not want to cover the return shipping costs.
I am very disappointed by this attitude, unworthy of good commercial service!!!
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I am very disappointed by this attitude, unworthy of good commercial service!!!
Response from Chapellerie Traclet
Hello
If there is a sizing issue, please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
If there is a sizing issue, please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
S
Rating: 1 out of 5
Hi, it was the right size but it was dirty underneath
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Response from Chapellerie Traclet
Hello, please excuse us if there was an issue during storage. Can you send us a photo of the item received so we can implement measures to prevent this from happening again.
Best regards
Traclet Sébastien
Best regards
Traclet Sébastien
P
Rating: 4 out of 5
Very nice quality, reasonable price, however the delay is a bit too long.
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L
Rating: 4 out of 5
Good site but the filters on the products do not always work correctly...
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M
Rating: 4 out of 5
The small pin only had one hook. I found it at the bottom of the box and therefore impossible to put it back in place. The rest is very good.
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L
Rating: 4 out of 5
Good selection but unfortunately not for small heads, little choice for head sizes -54cm. With 2 cork reducers and some DIY it can be arranged but it spoils the pleasure a bit at delivery.
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M
Rating: 4 out of 5
Faster delivery than announced. Product matching my expectations.
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S
Rating: 2 out of 5
Respect the delivery times
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Response from Chapellerie Traclet
Hello
As indicated when ordering, the Alat beret in size 56 had a delay of 1-2 weeks.
The beret was ordered on July 22 and delivered to you on July 27.
We are sorry but the indicated delay is indeed respected.
remaining at your disposal
best regards
Traclet sebastien
As indicated when ordering, the Alat beret in size 56 had a delay of 1-2 weeks.
The beret was ordered on July 22 and delivered to you on July 27.
We are sorry but the indicated delay is indeed respected.
remaining at your disposal
best regards
Traclet sebastien
N
Rating: 4 out of 5
The gift is very much appreciated, delivered on time.....perfect.
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J
Rating: 4 out of 5
Very well packaged and very nice hairstyle!!!
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T
Rating: 2 out of 5
I do not like at all the wide cotton chin strap that I received. It is way too wide and unesthetic. I ordered instead a round lace in nylon paracord from Crazylace.
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Response from Chapellerie Traclet
Hello
The chin strap mounted on all Tilley hats since their creation in the 80s.
If this one does not suit you, we also offer other models.
We are of course at your disposal to offer you others.
Remaining at your disposal
Best regards
Traclet Sébastien
The chin strap mounted on all Tilley hats since their creation in the 80s.
If this one does not suit you, we also offer other models.
We are of course at your disposal to offer you others.
Remaining at your disposal
Best regards
Traclet Sébastien
P
Rating: 1 out of 5
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Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Best regards
Traclet Sébastien
What is the issue encountered with your order?
Best regards
Traclet Sébastien
J
Rating: 4 out of 5
The product seems correct, will see in use.
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R
Rating: 4 out of 5
Everything was fine, but the shipment of the product took a bit of time.
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P
Rating: 4 out of 5
It's a shame that not all items are available, even in the long term.
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B
Rating: 4 out of 5
A bit big, my size is between the existing ones. No interior space - sewn edges - to pass a cork band. A bit complicated, the cap does not tighten the head.
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D
Rating: 4 out of 5
Fast and compliant delivery.
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S
Rating: 4 out of 5
Nothing to say about the merchandise, very nice model, however the box was repackaged by the post because it was opened on both sides. Paper band around the box torn, really not very sturdy.
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D
Rating: 4 out of 5
All the different colors of an item not presented under one and the same item: when you have chosen an item, you do not have access to all its variants which is not practical at all.
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A
Rating: 4 out of 5
Order well received.
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B
Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Products of very nice quality, some of which are made in Europe! Careful and fast shipping like the refund.
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J
Rating: 4 out of 5
The site works well. But the delivery by colissimo (to a pickup point) is not correct at all: announced delay not respected, incoherent and misleading messages.
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E
Rating: 2 out of 5
I am not satisfied with the quality of one of the hats, and given the delivery delay issues (10 days in colissimo!), I will try to redo the seams myself.
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Response from Chapellerie Traclet
Hello
Please excuse us for this colissimo delay independent of our will.
What is the issue encountered with the straw hat?
You can send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this colissimo delay independent of our will.
What is the issue encountered with the straw hat?
You can send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
C
Rating: 4 out of 5
I had a bit of trouble finding the beret I had spotted beforehand but very happy with my beret, well received.
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N
Rating: 4 out of 5
Very good.
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P
Rating: 4 out of 5
Trustworthy site.
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J
Rating: 4 out of 5
The site is very efficient. Wide choice of models. However, it lacks more large sizes, beyond 62. The delivery was fast. The packaging was careful..
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F
Rating: 4 out of 5
Very happy with my purchase, my hat suits me very well.
Met
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Met
C
Rating: 4 out of 5
Abroad while waiting to return to France and retrieve my order from my parents, if it's like last time, it should suit me perfectly
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A
Rating: 4 out of 5
Excellent welcome, and order tracking in line with a 24-hour delivery.
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J
Rating: 4 out of 5
Well no, nothing more, let's see!
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P
Rating: 4 out of 5
Having had a small issue with a previous hat that was no longer available, I returned it and received a credit for another model which I am perfectly satisfied with. It took a bit of time, but everything went perfectly, thank you again for your professionalism.
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E
Rating: 4 out of 5
Smooth and easy-to-use site, quality products, very happy with my purchase
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E
Rating: 4 out of 5
Well-designed site, easy navigation, fast delivery and very satisfied with the product.
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