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Rating: 4 out of 5
The size adjustment system is not great
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 1 out of 5
Very unhappy, you sent my order well beyond the expected delivery time and only thanks to the emails I sent you!!!
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
I don’t know any French
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A
Rating: 2 out of 5
The specified name for the delivery address was not respected; fortunately, the person had a proxy and was able to pick up the package at the post office. When ordering, in the comments section, I added that it was a birthday gift for my mother; the irony is that it is the text I wrote for your information that was printed and included in the package. Finally, ordering from a store dedicated to hat making, we expect packaging other than the polluting and impersonal plastic. In short, I see no difference between ordering from you (by choice) or ordering from Amazon where, in the end, I would not have paid shipping fees or had an error regarding the recipient's name.
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Response from Chapellerie Traclet
Hello, we had an address that was below; we did not have any information about another name except that it was for a birthday, but in this case, the name should have been noted directly in the name and surname section for the delivery address. Prisca Groisy, POST OFFICE MONTRICHARD, 58 RUE DE TOURS, 41400 MONTRICHARD VAL DE CHER, France (excluding Dom Tom). For this type of bob at 18 euros, we do not have special packaging apart from our classic packaging. Please excuse us if we forgot to include a note in the package; normally, we add a business card indicating that it is a gift. Best regards, Traclet Sebastien
A
Rating: 2 out of 5
Item supposedly available in 15 days, it was for a gift. Result delivered a month after the order. Obviously, I could not give it in time.
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Response from Chapellerie Traclet
Hello, please excuse us for this delay. With the bridges in May, our workshop has had delays in production. We hope that the cap will provide complete satisfaction. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Hello, quick delivery times.
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A
Rating: 4 out of 5
Order received quickly. Cap a bit large but it matches the photo. I highly recommend this very professional site.
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A
Rating: 1 out of 5
The hat I ordered does not match either the size or the specifications described on the site. The size is a 60 instead of a 59. The leather straps described on the site are missing from the hat I received... terrible...
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Response from Chapellerie Traclet
Hello
Please excuse us for this error, we are proceeding today with the correction by sending the missing items.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this error, we are proceeding today with the correction by sending the missing items.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 2 out of 5
The material and design of the hat seem qualitative; however, I ordered a hat in size M, and the one I received corresponds more to a size L after measuring on my part (despite the fact that it is labeled M). I have therefore contacted the site to have it replaced; I have been without a response for several days, and I hope this comment will attract the attention of the staff managing after-sales service...
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Response from Chapellerie Traclet
Hello, we will resend you the email we sent on May 28. If there is a size issue, it is of course possible to exchange it for the smaller size. The link will also be sent to you by email; otherwise, here it is below: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Beautiful images on the site and very clear descriptions. Fast delivery, perfect packaging.
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A
Rating: 4 out of 5
Never disappointed by the Traclet hat shop!
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A
Rating: 4 out of 5
Clear, precise, easy to navigate
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A
Rating: 4 out of 5
Easy to navigate site. Easy and secure ordering and payment. Fast home delivery. Beautiful quality hat.
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A
Rating: 2 out of 5
Hello, I receive many emails, but that's all. No hat and no refund for the hat I returned several days ago. THIS IS A VERY POOR AFFAIR IF YOU WANT MY OPINION;
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Response from Chapellerie Traclet
Hello, there must be a mistake because the package is still at your pickup point. It has not been picked up. You have until June 1 to retrieve it: https://www.laposte.fr/outils/suivre-vos-envois?code=6A36586918996. You must therefore have made an order error. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Site rich in models, but search engine not rigorous enough: "UV protection cap UPF 50+" gives 17 pages in which only about ten models correspond to the request. Waste of time.
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A
Rating: 4 out of 5
Fast delivery, product matching and of good quality
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A
Rating: 4 out of 5
More than a month of waiting. But very satisfied with the purchase
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A
Rating: 2 out of 5
Ordered a specific model of hat that I had liked in the past, very happy to see it back in stock. The hat is not the same. The cut and materials have changed (not the same velvet, nor the same color, and the inner lining is now very cheap). I would have liked these changes in the model to be specified on the site.
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Response from Chapellerie Traclet
Hello, please excuse us if there has been an internal change. Please provide us with the reference of your previous order so we can verify the model received before, as we cannot find any previous order with your account. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
the helmet is cheap, very well made and finished, but the chin strap is placed crooked and too short; like that, it serves no practical purpose (only to try to strangle oneself effectively, really): it's not difficult to fix at home almost without expenses, but you should have noticed that to the manufacturer in Indochina
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A
Rating: 4 out of 5
Very nice finish of the product
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Always available for advice.
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A
Rating: 4 out of 5
Satisfied with the product and delivery.
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A
Rating: 4 out of 5
meets my expectations
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A
Rating: 4 out of 5
Perfect. Fast and efficient
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A
Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Delivery, no problem. However, on the site, the description of the neck-covering caps is insufficient, not allowing to distinguish between two caps with very similar characteristics.
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A
Rating: 4 out of 5
Nothing to report, very good choice, except for the search engine: when you ask for 'UV protection cap UPF 50+', you end up with 17 pages of various headgear, hats... FOR ALL THAT, you only get a maximum of ten items that meet the request. Hence the frustrating waste of time. So: search engine not precise enough.
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A
Rating: 4 out of 5
A lot of choices. The search engine, however, gives broader results than what is requested in the query.
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A
Rating: 1 out of 5
No news about my delivery
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Response from Chapellerie Traclet
Hello
However, the tracking of the package was indeed sent to you by email
Here it is below
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20738571078
We will make a complaint today to Colissimo.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
However, the tracking of the package was indeed sent to you by email
Here it is below
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20738571078
We will make a complaint today to Colissimo.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
A
Rating: 2 out of 5
My order does not match my needs; I made a mistake in size. You ask me to return the package, but for that, I need to go to the post office, and I can no longer travel that distance because I no longer drive due to two strokes; what to do?
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Response from Chapellerie Traclet
Hello, we are sorry that this does not suit you. However, for the return, you can do it from your home without having to travel for several months. Indeed, you just need to go through the post office's website to create a Colissimo and get a Colissimo label so that your postman can pick up the package from your mailbox. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 1 out of 5
Order of a brown hat. Received a black hat.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Thus we will proceed to its exchange with the sending of a return voucher.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Thus we will proceed to its exchange with the sending of a return voucher.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Absolutely disappointed. Size two times smaller than ordered. Size number VOLUNTARILY removed (cut!!!) so it cannot be verified. I will never buy again. They understand the very negative reviews.
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Response from Chapellerie Traclet
Hello
Thank you for verifying the comment as the comment on the product does not match the one you indicate here.
Moreover, the size sent is indeed 62/63 cm as ordered; it was verified before sending.
What size do you make?
Thank you for sending us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for verifying the comment as the comment on the product does not match the one you indicate here.
Moreover, the size sent is indeed 62/63 cm as ordered; it was verified before sending.
What size do you make?
Thank you for sending us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Good product, rather expensive, fast shipping
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A
Rating: 4 out of 5
Nice presentation of the products, quick responsiveness.
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A
Rating: 4 out of 5
Reliable site that offers interesting items.
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A
Rating: 4 out of 5
Nothing to report, perfect
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A
Rating: 4 out of 5
Well-made, functional site
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A
Rating: 2 out of 5
Too big, not the right size to return.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. Please send us a photo of the item to [email protected], and we will proceed with the exchange for the ordered size. Best regards, Traclet Sebastien