Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I cannot comment on this because I still have not received my order
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Response from Chapellerie Traclet
Hello
Your order is currently being delivered since January 23.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20315457207
As indicated, currently due to protests, some packages are delayed.
A complaint has been made to conduct the necessary searches.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2024
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2024
Beautiful quality, fully satisfied with my purchase, just a downside for a slightly long delivery which justifies four stars.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2023
Worse than bad, product not restocked. I had to send a first message for them to tell me that the product would be delivered to me the following week, but in fact no. Then I requested a refund and there, miracle, they sent my order in a hurry and still not to where I chose. The service is deteriorating and this does not bode well...
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Response from Chapellerie Traclet
Hello
The information about the delivery time was indicated at the time of the order and then confirmed by email.
The delay was a bit longer because the manufacturer was on vacation during the winter holidays.
Finally, an email was sent in the middle of last week to inform you that the order would arrive at the end of the week.
We hope that the clogs will give you complete satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
Order and delivery, nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
Very easy to consult site, fast delivery by colissimo.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2024
Order date: January 11. Delivery: January 22. This is not good service for customers.
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Response from Chapellerie Traclet
Hello
Yes, this information is well noted when choosing the size but also confirmed by email on the day of your order.
As well as during our exchanges by email.
We hope that the cap will satisfy you.
Best regards
Traclet Sébastien
Shipped Armada Levell 01/16/2024 18:00:33
Awaiting restocking 01/11/2024 12:42:01
Payment accepted 01/11/2024 12:42:00
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2024
Package delivered quickly. Caps are good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/01/2024
Disappointed
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Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2023
The delivered hat does not match the one ordered, nothing to say about the transport.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error. Thank you for sending us a photo of the received model at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2024
I am very disappointed with my order because the size of the item is not correct compared to my size of 59. I have several Gottmann caps and I have no problem, but my order does not match my size. I have tried to communicate with the company I ordered from and so far no response as to why they are not contacting me directly?
I need a product exchange or a refund, what are the options.
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Response from Chapellerie Traclet
Hello
Please excuse us if we have not responded to your message.
Here is my personal email [email protected]
If we made a mistake, we will proceed to send the correct cap with a return label.
So please send me an email with a photo of the cap received in error and we will send you the correct cap tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Hello
After checking our emails, we received two emails requesting tracking, one on January 9 and the other email on January 16 to which we responded, and the last email dated January 17 indicating the good reception of your order.
Since then, we have not received any other email.
So please check if it is indeed our hat shop to which you sent the email.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
satisfactory
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2023
I never received my item.
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Response from Chapellerie Traclet
Hello
According to the tracking, the package was received on January 13, 2024.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A34369107049
If you have not received it, please send us a sworn statement that you have not received it at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2024
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2024
it's really a cap
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2024
A quality service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2024
Very good quality suspenders, the attachments are top-notch
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2024
Nothing to report. Sooner than expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2023
Easy navigation, nothing to report
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2023
The delivery is way too long, 6 weeks for the shipment of a simple package. Moreover, the package was left at the foot of the door without any supervision. Very disappointed!!!
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Response from Chapellerie Traclet
Hello
We apologize for the two weeks of delay, with the Christmas holidays the suppliers have had delivery delays.
For the delivery, we will make a complaint because normally the package should be delivered to your mailbox or in person.
We hope that the hat gives you complete satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2024
A downside on the huge packaging (a box that didn't fit in the mailbox)... for a toque
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2024
Delivery was quite fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2024
Very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
Easy ordering on the site, fast delivery, too bad there is only one size because the cap is a bit big despite the integrated adjustment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2024
Hello, regarding the delivery date, I had made arrangements to receive my package and waited all day for nothing. Not only could I not get it, but not a single phone call to inform me about the delivery the next day without warning while I was at my appointment. On Tuesday, the delivery person called me and I asked him to deliver my package for the next day (Wednesday) and everything went as planned. Except that he left me a delivery notice on Tuesday for my package without informing me, thinking it was another order, I wasted my time trying to receive a package that I had already received, which made me a bit angry with the delivery person who made me lose two days.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2024
Sorry disappointed with the order a product that does not correspond to the product in the photo,
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model at [email protected]
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
The choice of quality items, as well as the good advice that I really appreciated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2023
Good purchase,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2024
Disappointed with a second order: balaclava a bit small and faux fur hat poorly sewn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2023
A downside for the website. I couldn't get your contact link to work, the message wouldn't send. I had to go through the internet address to reach you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2023
I have not received the order: the package arrived 20 minutes from my home, in a locker for which I do not have the code.
As of today, I do not know if I will receive it. I still have no code, the package is to be resent in 2 days and I have already made 2 round trips for nothing.
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Response from Chapellerie Traclet
Hello
We apologize for this inconvenience.
We have already called twice to have them resend the codes to pick up the package.
A new complaint was made this morning.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2023
Nothing to say about the order except that the delivery date was exceeded
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2023
I was looking for a chapka and the level of information on the different models was good (material, price, origin, size, etc.). The filters help in the search but could be improved a bit.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2023
I still have not received my delivery
It has been 1 month
I even sent you an email, with no response from you
Best regards,
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Response from Chapellerie Traclet
Hello
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2023
I have already mentioned the delivery problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2023
Everything is perfect. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2023
I still have not received my package!!!!!
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Response from Chapellerie Traclet
Hello
The order was sent on 26/12/2023 under the colissimo tracking 6M20261418444
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20261418444
A complaint has just been made with the complaint number 240102165190
The post office should provide you with information about the delivery date soon.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2023
Practical site for research
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2023
Overall good. But the search function does not allow finding products in stock, many sizes are restocked or out of stock.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2023
Product ordered on 12/06/2023 with a delay of two weeks.
Received on 12/28/2023. I did not find customer service very responsive.
The hat seems to be of good quality, to see over time.
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Response from Chapellerie Traclet
Hello
Please excuse us for this week's delay.
An email was sent to indicate a delay of two weeks, but then we did not send this week's delay. Finally, a follow-up email was sent to you.
We hope that the hat will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
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