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Rating: 4 out of 5
Ras
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 1 out of 5
Order sent very late with no email information, I had to call several times to get information. I ordered a size 46, it arrived as a 47 and the hat was twisted by the box too small. Really disappointed.
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Response from Chapellerie Traclet
Hello Andrea,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations and we wish to find a solution to this situation.
First, please excuse us for this delivery delay.
For your order, you had ordered a size M which is 56 -57 cm, if it is too small, we have it in size L which is 58-59 cm.
It is therefore possible to make an exchange.
Remaining at your disposal.
Best regards,
The Traclet Hat Team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations and we wish to find a solution to this situation.
First, please excuse us for this delivery delay.
For your order, you had ordered a size M which is 56 -57 cm, if it is too small, we have it in size L which is 58-59 cm.
It is therefore possible to make an exchange.
Remaining at your disposal.
Best regards,
The Traclet Hat Team
G
Rating: 4 out of 5
RAS
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C
Rating: 4 out of 5
Good but the color of the hat does not match the photo displayed on the site at all
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D
Rating: 4 out of 5
speed of shipping
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M
Rating: 4 out of 5
I was misled by the color of the hat in the photo on the site. I therefore had to return my first order to get a white Panama: loss of time and additional costs. Otherwise, wide choice of hats, good packaging and speed of delivery.
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T
Rating: 2 out of 5
I got the wrong hat. And after soon two weeks I still am waiting for my right hat.
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Response from Chapellerie Traclet
Hello Thomas,
Thank you for your feedback and we are sincerely sorry to hear that you received the wrong hat. To resolve this issue as quickly as possible, we invite you to contact us directly by email or by phone.
Best regards,
The shop team.
Thank you for your feedback and we are sincerely sorry to hear that you received the wrong hat. To resolve this issue as quickly as possible, we invite you to contact us directly by email or by phone.
Best regards,
The shop team.
G
Rating: 1 out of 5
Very poor quality article
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Response from Chapellerie Traclet
Hello Grandjean,
We are sincerely sorry to learn that the article does not meet your expectations. Your satisfaction is important to us and we would like to discuss this further in order to find a solution.
We would need to know the issue encountered with this beret made in France.
Finally, we also offer other models made in Europe and France
https://www.chapellerie-traclet.com/fr/beret-femme/12554-beret-ida-coton-traclet.html#/taille-taille_unique/couleur-taupe
https://www.chapellerie-traclet.com/fr/beret-homme/10679-beret-authentique-ete-coton-noir-heritage-par-laulhere.html#/taille-taille_unique
Best regards,
The Chapellerie Traclet team
We are sincerely sorry to learn that the article does not meet your expectations. Your satisfaction is important to us and we would like to discuss this further in order to find a solution.
We would need to know the issue encountered with this beret made in France.
Finally, we also offer other models made in Europe and France
https://www.chapellerie-traclet.com/fr/beret-femme/12554-beret-ida-coton-traclet.html#/taille-taille_unique/couleur-taupe
https://www.chapellerie-traclet.com/fr/beret-homme/10679-beret-authentique-ete-coton-noir-heritage-par-laulhere.html#/taille-taille_unique
Best regards,
The Chapellerie Traclet team
A
Rating: 1 out of 5
Good evening Madam and Sir, the hat is too large, yet I ordered the same size as 10 years ago.
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Response from Chapellerie Traclet
Hello Alain,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the size of your hat and would be happy to help you find a solution. It is indeed possible to exchange the size of this Tilley hat received as it is too big. It is also possible that over 10 years, the hat has shrunk partly due to sweat and cleaning of the hat.
We remain at your disposal.
Best regards,
The boutique team
Thank you for taking the time to share your feedback. We understand your disappointment regarding the size of your hat and would be happy to help you find a solution. It is indeed possible to exchange the size of this Tilley hat received as it is too big. It is also possible that over 10 years, the hat has shrunk partly due to sweat and cleaning of the hat.
We remain at your disposal.
Best regards,
The boutique team
I
Rating: 1 out of 5
I did not receive them yet
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Response from Chapellerie Traclet
Hello Ibrahim,
Thank you for taking the time to share your experience. We are sorry to hear that you have not yet received your order. We want to understand the situation and find a solution, please do not hesitate to contact us privately so we can assist you better.
The package currently indicates that tracking is in progress for delivery to you, here is the tracking link:
https://www.laposte.fr/outils/suivre-vos-envois?code=EY975210271FR
Best regards,
The TRACLET team
Thank you for taking the time to share your experience. We are sorry to hear that you have not yet received your order. We want to understand the situation and find a solution, please do not hesitate to contact us privately so we can assist you better.
The package currently indicates that tracking is in progress for delivery to you, here is the tracking link:
https://www.laposte.fr/outils/suivre-vos-envois?code=EY975210271FR
Best regards,
The TRACLET team
C
Rating: 4 out of 5
I placed my order on May 4th. On June 4th, seeing nothing arrive, I made a follow-up which achieved the desired goal. The material is very good, good quality. Ultimately, the delay for me is unacceptable.
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Response from Chapellerie Traclet
Hello Christophe,
We sincerely thank you for your feedback. We are delighted to learn that you are satisfied with the quality of our products. Your comment on the delivery time is valuable to us, and we will continue to work to improve our service.
Best regards,
The shop team.
We sincerely thank you for your feedback. We are delighted to learn that you are satisfied with the quality of our products. Your comment on the delivery time is valuable to us, and we will continue to work to improve our service.
Best regards,
The shop team.
P
Rating: 2 out of 5
The product received does not match your site. There is no perforated part on the crown, the band around the crown is different from the photo, disappointed
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Response from Chapellerie Traclet
Hello Patrick,
Thank you for taking the time to share your opinion. We understand your disappointment and wish to clarify this situation. Please do not hesitate to contact us directly so that we can help you resolve this issue as best as possible.
Best regards,
The boutique team
Thank you for taking the time to share your opinion. We understand your disappointment and wish to clarify this situation. Please do not hesitate to contact us directly so that we can help you resolve this issue as best as possible.
Best regards,
The boutique team
D
Rating: 4 out of 5
Satisfied with the product. A bit surprised to have been directed to a different pickup point than the one I chose. This could have been problematic.
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M
Rating: 4 out of 5
I bought 4 hats and I am delighted with them, excellent quality. One negative point, the deadlines are not always respected and no one gives news about the order.
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E
Rating: 2 out of 5
Order received after significant delays. Moreover, the details of the item do not match the price and the company's standing. The observed finishes are catastrophic!
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M
Rating: 4 out of 5
More than 10 days after shipping, my order has not yet been received but my package seems to have been found
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B
Rating: 4 out of 5
Nothing to say about the quality of the products, but very big problems with returns, impossible to pay with 3 different cards
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M
Rating: 1 out of 5
I ordered a black hat and received it in brown
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Response from Chapellerie Traclet
Hello Mélanie,
We are sorry to hear that your order does not meet your expectations. We do our best to ensure customer satisfaction and would be happy to help you resolve this issue. Please feel free to contact us privately so we can find a solution together.
Best regards,
The Traclet Hat Shop Team
We are sorry to hear that your order does not meet your expectations. We do our best to ensure customer satisfaction and would be happy to help you resolve this issue. Please feel free to contact us privately so we can find a solution together.
Best regards,
The Traclet Hat Shop Team
J
Rating: 4 out of 5
The product, a large hat with neck cover, corresponds exactly to the expected product and the desired quality. Justified price.
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Response from Chapellerie Traclet
Hello Jean Michel,
We warmly thank you for your positive feedback! We are delighted to learn that the hat met your expectations. Don't hesitate to come back and visit us to discover our new products.
Best regards,
The Traclet Hat Team
We warmly thank you for your positive feedback! We are delighted to learn that the hat met your expectations. Don't hesitate to come back and visit us to discover our new products.
Best regards,
The Traclet Hat Team
J
Rating: 4 out of 5
Hello. I ordered a Breton hat. But I found it not very well made. And the ribbon a bit too short at the back. It would be good if you could compare it with an old hat. I still give a good rating. Thank you.
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P
Rating: 1 out of 5
Significant defect on the hat, it cost me money to return it
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Response from Chapellerie Traclet
Hello Philippe,
Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. Your satisfaction is essential to us, and we would be happy to discuss your situation to find a solution. Please feel free to contact us directly for further discussion.
Best regards,
The boutique team
Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. Your satisfaction is essential to us, and we would be happy to discuss your situation to find a solution. Please feel free to contact us directly for further discussion.
Best regards,
The boutique team
J
Rating: 1 out of 5
Not of good quality
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Response from Chapellerie Traclet
Hello Jo,
We are sincerely sorry to hear that you are not satisfied with the quality of our products. We place great importance on our customers' experience and would be happy to discuss with you to understand your feelings. Please feel free to contact us directly so that we can find a solution together.
Best regards,
The Traclet hat shop team
We are sincerely sorry to hear that you are not satisfied with the quality of our products. We place great importance on our customers' experience and would be happy to discuss with you to understand your feelings. Please feel free to contact us directly so that we can find a solution together.
Best regards,
The Traclet hat shop team
J
Rating: 4 out of 5
Transaction without issues.
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F
Rating: 4 out of 5
Quality cap. However, the color is less navy blue than in the photo on the site
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T
Rating: 2 out of 5
I did not receive my entire order
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Response from Chapellerie Traclet
Hello Thibaut,
We are sorry to hear that you did not receive your entire order. Your satisfaction is important to us, and we invite you to contact us directly to resolve this issue.
Best regards,
The Traclet hat shop team.
We are sorry to hear that you did not receive your entire order. Your satisfaction is important to us, and we invite you to contact us directly to resolve this issue.
Best regards,
The Traclet hat shop team.
A
Rating: 4 out of 5
Good product and fast delivery
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C
Rating: 4 out of 5
Excellent
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A
Rating: 1 out of 5
Very beautiful hat
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D
Rating: 4 out of 5
Speed and good product
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Response from Chapellerie Traclet
Hello Dominique,
We sincerely thank you for your positive review and are delighted to learn that you appreciated the speed of our service as well as the quality of our products. Your satisfaction is our priority, and we hope to welcome you again soon on our "Chapellerie Traclet" website.
Best regards,
The Chapellerie Traclet team.
We sincerely thank you for your positive review and are delighted to learn that you appreciated the speed of our service as well as the quality of our products. Your satisfaction is our priority, and we hope to welcome you again soon on our "Chapellerie Traclet" website.
Best regards,
The Chapellerie Traclet team.
A
Rating: 1 out of 5
Hat expected in 3 weeks, no communication about the delay, I had to call the hat shop, I feel like my order was simply forgotten
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Response from Chapellerie Traclet
Hello Alain,
Thank you for your feedback and we sincerely apologize for the inconvenience you encountered. Your experience does not reflect our service standards. We take your comments into account and will strengthen our communication to avoid such situations in the future. Your satisfaction is our priority and we hope to provide you with a positive experience during your next order.
The payment being made by check, there was the time for receipt of the check, your order with the payment was validated on June 22 and it was sent the same day.
Currently, letters are taking longer and we cannot ensure a shipment before the order and its payment.
Please excuse us for this inconvenience.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback and we sincerely apologize for the inconvenience you encountered. Your experience does not reflect our service standards. We take your comments into account and will strengthen our communication to avoid such situations in the future. Your satisfaction is our priority and we hope to provide you with a positive experience during your next order.
The payment being made by check, there was the time for receipt of the check, your order with the payment was validated on June 22 and it was sent the same day.
Currently, letters are taking longer and we cannot ensure a shipment before the order and its payment.
Please excuse us for this inconvenience.
Best regards,
The Chapellerie Traclet team
M
Rating: 1 out of 5
Perfect
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Response from Chapellerie Traclet
Hello Michèle,
We sincerely thank you for your review, even though we are surprised by the rating. Your satisfaction is our priority, and we are committed to providing you with an impeccable experience. Please do not hesitate to share your comments or suggestions, we are here to listen to you to improve.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your review, even though we are surprised by the rating. Your satisfaction is our priority, and we are committed to providing you with an impeccable experience. Please do not hesitate to share your comments or suggestions, we are here to listen to you to improve.
Best regards,
The Chapellerie Traclet team
C
Rating: 2 out of 5
Product not very effective
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Response from Chapellerie Traclet
Hello Claude,
Thank you for your feedback. We are sorry to learn that the product did not meet your expectations. Your satisfaction is our priority and we would be happy to discuss your experience and find a solution. Please do not hesitate to contact us directly.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback. We are sorry to learn that the product did not meet your expectations. Your satisfaction is our priority and we would be happy to discuss your experience and find a solution. Please do not hesitate to contact us directly.
Best regards,
The Chapellerie Traclet team
L
Rating: 1 out of 5
For the price very disappointed it is crooked the seam is not straight
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Response from Chapellerie Traclet
Hello Laurence,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we will review it carefully. Please send us a photo at [email protected] so we can discuss the issue with Stetson to find a solution.
Best regards,
The Chapellerie Traclet team.
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we will review it carefully. Please send us a photo at [email protected] so we can discuss the issue with Stetson to find a solution.
Best regards,
The Chapellerie Traclet team.
C
Rating: 2 out of 5
Hello The hat corresponds to my needs Best regards
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V
Rating: 4 out of 5
Not very good condition
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Response from Chapellerie Traclet
Hello Valerij,
Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are sorry to learn that some aspects of your experience did not meet your expectations. We place great importance on the quality of our products and would be happy to discuss this further with you to improve our services. Please do not hesitate to contact us with any suggestions or comments.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are sorry to learn that some aspects of your experience did not meet your expectations. We place great importance on the quality of our products and would be happy to discuss this further with you to improve our services. Please do not hesitate to contact us with any suggestions or comments.
Best regards,
The Chapellerie Traclet team
A
Rating: 1 out of 5
The cap has small black dots embedded on the visor.
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Response from Chapellerie Traclet
Hello Amelya,
Thank you for taking the time to share your review. We are sorry to learn that you encountered a problem with your cap. Your feedback is valuable and we will examine it carefully to improve our products. Please do not hesitate to send us a photo by email to see with the manufacturer if there is an issue with the fabric or if this is normal.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your review. We are sorry to learn that you encountered a problem with your cap. Your feedback is valuable and we will examine it carefully to improve our products. Please do not hesitate to send us a photo by email to see with the manufacturer if there is an issue with the fabric or if this is normal.
Best regards,
The Chapellerie Traclet team
L
Rating: 1 out of 5
Hello, I placed my order on April 27, it was only shipped on... May 11 (!) after writing directly to the Chapellerie for news. The package then arrived on May 18. The time between the order and shipping was far too long. I was supposed to receive this cap to go on vacation and it arrived after my departure while the site mentioned shipping in 24/48h. Moreover, the indicated size XL does not correspond to a usual XL. It is much smaller. In short, that is quite unfortunate. Have a good week
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Response from Chapellerie Traclet
Hello Levana,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not shipped within the announced deadlines and that the size of the cap did not meet your expectations. This is not the service we wish to offer.
We are doing everything we can to improve our responsiveness and ensure customer satisfaction. Your feedback is valuable and will help us refine our offer. Please do not hesitate to contact us directly, we would be happy to find a solution to your situation.
Have a good week as well.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not shipped within the announced deadlines and that the size of the cap did not meet your expectations. This is not the service we wish to offer.
We are doing everything we can to improve our responsiveness and ensure customer satisfaction. Your feedback is valuable and will help us refine our offer. Please do not hesitate to contact us directly, we would be happy to find a solution to your situation.
Have a good week as well.
Best regards,
The Chapellerie Traclet team
H
Rating: 4 out of 5
Custom-made hat. Well made. Excellent customer service. Small downside, the site does not inform about the head height of the hats, the result did not match what I expected in terms of general proportion.
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Response from Chapellerie Traclet
Hello Hervé,
Thank you sincerely for your review and your rating. We are delighted that you are satisfied with the quality of your custom hat and our customer service. We take your comment regarding the head height information into account and are considering improving our site to better guide our customers. Please do not hesitate to contact us directly for any future questions, we will be happy to assist you.
Best regards,
The Chapellerie Traclet team
Thank you sincerely for your review and your rating. We are delighted that you are satisfied with the quality of your custom hat and our customer service. We take your comment regarding the head height information into account and are considering improving our site to better guide our customers. Please do not hesitate to contact us directly for any future questions, we will be happy to assist you.
Best regards,
The Chapellerie Traclet team
H
Rating: 1 out of 5
I did not receive the correct item, do not recommend
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Response from Chapellerie Traclet
Hello Hermine,
We are sincerely sorry to hear that you have not received the expected item. Your satisfaction is our priority. Could you please contact us directly so that we can resolve this issue quickly? Thank you for your understanding.
Best regards,
The Chapellerie Traclet team
We are sincerely sorry to hear that you have not received the expected item. Your satisfaction is our priority. Could you please contact us directly so that we can resolve this issue quickly? Thank you for your understanding.
Best regards,
The Chapellerie Traclet team
J
Rating: 4 out of 5
Good but 10 cm longer would be much better
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Response from Chapellerie Traclet
Hello Jean-Yves,
We sincerely thank you for your review and your rating of 4/5. We are delighted that you like our products. Your suggestion regarding the addition of 10 cm in length has been noted. We will certainly consider it for our future collections, in order to better meet the expectations of our customers. Thank you again for your constructive feedback.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your review and your rating of 4/5. We are delighted that you like our products. Your suggestion regarding the addition of 10 cm in length has been noted. We will certainly consider it for our future collections, in order to better meet the expectations of our customers. Thank you again for your constructive feedback.
Best regards,
The Chapellerie Traclet team