Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Very good delivery.. very average navigation and the quality of the product is very mediocre.
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Response from Chapellerie Traclet
Hello
First of all, thank you for your feedback.
Can you tell us the issue encountered while navigating our site?
Then, for the Irish cap, we have several qualities of fabric.
The cap you chose is an authentic Irish cap with Irish fabric.
We also have it in City sport manufacturing which is a Belgian production with thicker fabric and less artisanal finishing.
Finally, we also have Italian productions.
Remaining at your disposal to better understand your message.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/10/2023
Damaged product
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Response from Chapellerie Traclet
Hello
Having sent the hat box, the closure was working well before shipping.
According to the photos received yesterday, the closure is broken.
Did you contact an opening on the packaging box because I made the package and tested the opening, it was working very well.
As indicated last night during our phone conversation, we are checking with the workshop if we can get the broken part.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2023
Fast shipping, hat corresponds to the photo on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2023
This beret has no shape. This is due to the fineness of the fabric. But nothing prevents us from giving it a shape once placed on the head. It is pleasant to wear and its texture is comfortable for those who cannot stand the contact of wool on the skin.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2023
Delivery corresponding to the request, very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2023
Always very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2023
Haven't received my order yet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2023
Easy and practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2023
First order. Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2023
Reliable delivery.
Product conforms to the order, except for its color, which does not really match the photo presented by the site (the cap is very light beige while the site shows a much darker color).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/06/2023
More than three months of waiting. They sent me a different product than ordered.
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Response from Chapellerie Traclet
Good morning
Please forgive us if we made a mistake.
What reference did you receive?
Please send us an email
We remain at your disposal
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2023
The staff is very pleasant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2023
I will order a larger one
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2023
The package still hasn't arrived. It's still on the way, since I placed the order on July 27. Of course, it's for the summer holidays. But, I believe that in the end, it will be a 'happy ending'
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Response from Chapellerie Traclet
Hello
As indicated, the 9-inch beret has a manufacturing delay and unfortunately in France in August, production is often at a standstill, which is why the beret was sent in September unlike Australia where production never stops (except for Akubra which makes hats for us in 6-8 months)
According to the tracking, the package is in the Australian network; it should not be long before it arrives.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2023
Delivery received in excellent condition and remarkable deadlines.
Chosen product (flat English cap) of very good quality and meets my expectations.
For sure, I will order again!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2023
I ordered this cap for 40 euros, they sent me a nearly similar model for 26 euros... after complaining, Traclet asked me to return the cap without offering any commercial gesture as an apology... I requested a refund which I received without shipping costs! I have therefore lost time and money with this site which has lost its seriousness over time!
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Response from Chapellerie Traclet
Hello
Yes, we made a mistake on the model; we offered to send you the correct model for 40 euros with a return label to get the correct cap.
We apologize for this error which can happen despite our checks before shipping.
You wished for a refund; therefore, you did not want this cap. We refunded you for the cap and not the shipping costs.
Your point of view is valid.
We offer you a credit for the amount of the shipping costs.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2023
Products well packaged delivered quite quickly products corresponding to my search
See efficiency in case of rain
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2023
I went on the smartphone version.
The search filters are not applicable after a keyword search.
The item I received is not really the same as the one presented in the photo.
Disappointing.
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Response from Chapellerie Traclet
Hello
Thank you for your message, in the case of using the search engine, the filters cannot be used, it's true because it's not the same search system.
Finally, for the model received, please send us a photo at [email protected] to verify that the model sent is indeed the correct one.
Did you check the reference if it is indeed the same?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/08/2023
Disappointed
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Response from Chapellerie Traclet
Hello
Can you tell us more about the issue encountered with your Brixton hat order?
Did you not receive the correct model or is the quality of service not up to par?
If it is a comment on the product, please indicate it on the product itself.
Indeed, we offer a variety of hats with qualities according to everyone's needs.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2023
your item:
https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html#:~:text=Entreometrique-,This%20is%20the%20essential%20accessory%20for%20a%20hatmaker%20to,%20a%20hat,%20cap%20or%20beret
is available in different sizes. It would be good to add a size choice to meet the customer's needs. I based my purchase on the measurements from the illustration. If I had known about the different sizes, I would have bought two items.
In summary:
- disappointing sales experience because the item received does not match the measurements in the photo and does not meet my needs.
- missed sales because potential customers do not know that you offer items in different sizes.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
To respond to your message, normally this Entreometrique model is in a classic size of about 55 to 62 cm. As indicated in my email, our manufacturer does not always deliver the same product exactly. That is why we did not put a size but only proposed two models, the links of which are below
https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html
https://www.chapellerie-traclet.com/fr/accessoires/17598-entreometrique-57-70-cm.html
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2023
Very long,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2023
Wide choice and feeling of a serious merchant. Speed of delivery. Trust because last time, the size did not fit and the exchange was made without problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
Satisfied, but I want to specify that for over twenty years I have been buying this beret with ribbed edges and that before in stores there were several colors including grays, violets and that now the choice of colors is limited to red and black. Apart from that, I am really happy to have been able to get one because it has been 4 years since the hat shop in Grenoble has not made it anymore. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2023
Ordering online is good but you can't see the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
Some small display issues with the filters. It would be better to have the same models of hats displayed only once with their different possible colors rather than displayed separately, it would make fewer pages to see. Nothing to say about the timely delivery and the hat is compliant and well protected.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2023
When I tried to adjust the cord of the cap, it broke because the tightening object doesn't tighten anything. I am returning the cap for an exchange.
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Response from Chapellerie Traclet
Hello
We have just made you an explanatory video for the adjustment around the head.
Did you try to adjust it with the push button?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2023
no problem product conforms after I find that it is not thick.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/09/2023
Very disappointing quality of the glove
Return and refund conditions quite complicated ...
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to leave us a message.
Can you tell us the quality you expected from these crochet gloves at 12 euros to see with our manufacturer if it is possible to improve them.
Regarding the return, on each page of our website, there is a return form page to make a product return.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2023
good navigation on the site and very fast delivery (2 days).
package well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2023
Site ok but the color of the cap on the site and in reality is different. Looks good brown on the site but leans towards a faded brown in reality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/09/2023
My order was not delivered to me.
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Response from Chapellerie Traclet
Hello
Here is the package tracking
http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?btnSubmit=&bonTransport=7417777567374339
It is indicated as delivered with the name of the person who received it.
Have you checked that the person did not receive it?
Finally, as indicated yesterday Saturday, we will make a complaint on Monday.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
As with my first order, the items meet my expectations and are of impeccable finish. The delivery time was well respected. My only regret is not being able to filter based on items in stock when searching on the site. I highly recommend this company :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2023
I received the ordered hat well.
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
Fast product conforms, be careful of creases during packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2023
The speed of delivery is good and the quality of the product is too.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2023
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2023
Perfect in terms of order processing.
Regarding the product received, a bit disappointed. It was 2 Blue White Red berets but the white color is not at all. It is rather mottled with blue and red.
Too bad
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