Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 03/09/2023 à 14h30 following a purchase from 22/08/2023

I have nothing to add, Thank you!

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Acheteur Vérifié

Published on 31/08/2023 à 13h54 following a purchase from 27/08/2023

I would like more details about the items

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Acheteur Vérifié

Published on 28/08/2023 à 11h22 following a purchase from 31/07/2023

Good

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Acheteur Vérifié

Published on 26/08/2023 à 15h56 following a purchase from 11/08/2023

perfect

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Acheteur Vérifié

Published on 25/08/2023 à 16h00 following a purchase from 21/08/2023

Delivery is fast, however some scratches on certain areas of the outer leather.

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Acheteur Vérifié

Published on 25/08/2023 à 11h44 following a purchase from 16/08/2023

Nothing good, nothing bad. Compliant with the request.

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Acheteur Vérifié

Published on 24/08/2023 à 19h38 following a purchase from 20/08/2023

I ordered a children's Nice hat with a diameter of 31cm, the one I received measures rather 40 cm in diameter, more for an adult.
Otherwise, the quality is very nice, very beautiful product.

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Acheteur Vérifié

Published on 24/08/2023 à 12h36 following a purchase from 21/08/2023

The only problem is that the hat received is not the hat ordered. The one I ordered had a neck protection and the one received does not, although the location exists: why this change?

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Acheteur Vérifié

Published on 23/08/2023 à 18h17 following a purchase from 10/08/2023

site ordered easy navigation

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Acheteur Vérifié

Published on 23/08/2023 à 11h10 following a purchase from 18/08/2023

I received the hat on time. I only have one concern, my hat is guaranteed for life and I have to make the guarantee online and they ask me for the invoice number that I did not receive and the exact color.
Thank you in advance for your response.

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Acheteur Vérifié

Published on 21/08/2023 à 12h25 following a purchase from 12/08/2023

wrong delivery or order error

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Response from Chapellerie Traclet Published on 21/08/2023

Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo of the received model with your order reference to [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 19/08/2023 à 19h28 following a purchase from 16/08/2023

Very good, received on time

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Acheteur Vérifié

Published on 18/08/2023 à 13h53 following a purchase from 12/08/2023

Very beautiful product compliant with the image and description

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Acheteur Vérifié

Published on 17/08/2023 à 15h09 following a purchase from 11/08/2023

We are delighted with the order.
The sizes and colors are compliant.

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Acheteur Vérifié

Published on 16/08/2023 à 22h54 following a purchase from 09/08/2023

The return is at our expense, which I do not find very fair especially when the purchase was based on photos that do not really reflect reality...

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Response from Chapellerie Traclet Published on 17/08/2023

Hello
Thank you for taking the time to inform us of the issue encountered with your order.
For the photos, there are 4 of them, including one of the inside to show how it is mounted.
Please clarify any shortcomings to better understand the issue encountered with this purchase.
Knowing that if you need, like some customers, we are not closed to adding photos or explanations that we can send by email or provide by phone.
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 16/08/2023 à 22h52 following a purchase from 09/08/2023

Nothing to report, delivery compliant with the order.

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Acheteur Vérifié

Published on 15/08/2023 à 08h43 following a purchase from 06/08/2023

very large choice

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Acheteur Vérifié

Published on 14/08/2023 à 17h32 following a purchase from 08/08/2023

From order to receipt ok.
The material of the nightcap is soft and pleasant.

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Acheteur Vérifié

Published on 14/08/2023 à 14h58 following a purchase from 08/08/2023

Navigation on the site and phone contact were good but I still haven't received the hat.

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Acheteur Vérifié

Published on 13/08/2023 à 17h02 following a purchase from 09/08/2023

Product well received, satisfied and delivery time well respected.

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Acheteur Vérifié

Published on 12/08/2023 à 17h28 following a purchase from 04/07/2023

nothing to report, delivery has finally arrived in good condition, a bit long delay but I had requested to make a single shipment of the 2 products knowing that for 1 product the availability
was about fifteen days

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Acheteur Vérifié

Published on 12/08/2023 à 13h10 following a purchase from 08/08/2023

Good. Fast delivery, well packaged.
Small sewing defect visible finish but does not disturb wearing the hat.

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Acheteur Vérifié

Published on 12/08/2023 à 07h56 following a purchase from 05/08/2023

Very good responsiveness received quickly

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Acheteur Vérifié

Published on 11/08/2023 à 07h31 following a purchase from 03/08/2023

2nd order with you very satisfied

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Acheteur Vérifié

Published on 10/08/2023 à 12h54 following a purchase from 04/08/2023

Very beautiful hat, compliant with the description, size very good

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Acheteur Vérifié

Published on 10/08/2023 à 07h05 following a purchase from 25/07/2023

perfect item but not very neat delivery

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Acheteur Vérifié

Published on 07/08/2023 à 14h25 following a purchase from 12/06/2023

Very disappointed

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Response from Chapellerie Traclet Published on 07/08/2023

Hello
Thank you for your comment; can you tell us what the issue is?
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 07/08/2023 à 12h43 following a purchase from 30/07/2023

good product but bad packaging

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Acheteur Vérifié

Published on 06/08/2023 à 21h10 following a purchase from 28/07/2023

My order has still not arrived.

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Response from Chapellerie Traclet Published on 06/08/2023

Hello
The order is indeed in the postal network.
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12927009363
We will make a complaint tomorrow so that the post office can give you information about the delivery date.
We apologize for this inconvenience
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 06/08/2023 à 18h48 following a purchase from 01/08/2023

perfect except too big for my head 54 would have been perfect playing on two sizes results in a bad rendering really a shame

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Acheteur Vérifié

Published on 06/08/2023 à 08h10 following a purchase from 18/07/2023

An important choice that allows for better knowledge of product ranges.

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Acheteur Vérifié

Published on 05/08/2023 à 11h27 following a purchase from 26/07/2023

Fast navigation and very large choice at all prices.

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Acheteur Vérifié

Published on 04/08/2023 à 21h02 following a purchase from 27/07/2023

Site offering a wide range of criteria for product search.

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Acheteur Vérifié

Published on 04/08/2023 à 07h30 following a purchase from 27/07/2023

Varied products

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Acheteur Vérifié

Published on 03/08/2023 à 21h44 following a purchase from 02/07/2023

One month delivery delay, not announced at the order, really annoying. Once delivered, beautiful products. I probably won't order here again.

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Acheteur Vérifié

Published on 02/08/2023 à 13h35 following a purchase from 27/07/2023

Good shopping experience, the ordered product is of quality (although a bit pricey I must admit) and the delivery went very well.

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Acheteur Vérifié

Published on 02/08/2023 à 09h55 following a purchase from 11/07/2023

Product received not conforming to the description of the ordered product. Nevertheless, return shipping costs are at our expense
Very disappointing

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Response from Chapellerie Traclet Published on 02/08/2023

Hello
Yes, there is information that we will add to better explain the double cork colonial hat.
Ten years ago, our manufacturer made this model entirely lined with cork, but since then he has stopped production partly because during manufacturing the cork broke and thus the hat was unsellable.
But above all, the cork after a few months of use due to temperature changes broke and became without cork lining.
However, the model has continued but without this complete lining and simply with the band added to the inside of the hat to adjust the size and improve ventilation.
This differentiates it from the classic straw colonial hat.
Finally, if you want a classic colonial hat made like in Vietnam, we still have the authentic model that we have been offering for several years and which has not changed:
https://www.chapellerie-traclet.com/fr/chapeaux-speciaux-style/5383-casque-colonial-francais-kaki-traclet.html
Remaining at your disposal to find a solution to meet your request.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 31/07/2023 à 15h15 following a purchase from 21/07/2023

Totally satisfied

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Acheteur Vérifié

Published on 30/07/2023 à 00h12 following a purchase from 08/07/2023

Quality products

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Acheteur Vérifié

Published on 28/07/2023 à 18h40 following a purchase from 15/07/2023

Choice and always a bit more research for those +60 or xl .. In the low prices it's 57 or 59 most often. Too bad!

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