Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
"Good but can do better!" The site is well designed, clear and easy to navigate. The offer is diversified, and it's enjoyable to search there.
However, a few points temper this good first impression:
spelling mistakes that would make a middle school student blush on the site and deserve thorough correction, the delivery announced in 24 to 72 hours took 5 days (it's a detail but accumulated with the rest, it undermines trust in the brand), the ordered product arrived defective (badly sewn strap that detached after 2 minutes), the telephone reception regarding the product return was surreal as my interlocutor seemed indifferent. Finally, and this is where my misunderstanding lies, we are dealing with rather high prices which leads to high expectations partially disappointed by reality.
Last disappointing detail: the fact that the return is at the customer's expense while it is free on many sites, whereas depending on the brand and the product the size may not fit.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/07/2023
Delivery is fine otherwise
Varnished clog glue not dry
Strap stained
Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy
Phone service told me I will contact you back never received an email or anything from them to avoid
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for checking your emails because I did respond to you again this morning to give you the dimensions of the spikes to fix the soles.
Finally, for the varnish, it may not have finished drying due to the high heat of recent days.
As agreed, please
Send us a photo by email if there is an issue.
The email this morning was sent at 9:38 am.
If you do not receive them, you can reach us at 0477714058.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2023
Choice, brands, quality: you can feel that you are dealing with specialists.
The products under the "Traclet" label are of very good quality!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2023
I ordered a size 58 the hat does not have the right measurement it is too small useless I will not recommend this site
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake. you can send us a photo of the cap received with the size at [email protected]
remaining at your disposal
best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2023
The ordered hats correspond well to the descriptions.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2023
Correct
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2023
Very well-stocked site; however, slightly more precise descriptions and a refined color rendering would be welcome.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2023
Usually satisfied but not this time
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for your message, can you tell us what the issue is this time to understand what is wrong.
remaining at your disposal
best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2023
Hat at least two sizes too big does not correspond at all to what I ordered.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us by email a photo of the received item with the order reference.
This way we can proceed with the exchange if there is indeed an error.
Email [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2023
Good delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2023
Beautiful products, several price ranges according to one's means, delivered very quickly.
There is already a large choice, but we always want more!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2023
Waiting times without too much information
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2023
Item corresponds. Good follow-up email of concern because 1st delivery long, quick response.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2023
A lazy and dishonest seller. Unable to meet a delivery deadline. 4 weeks after my order I still haven't received anything and I see that my package still hasn't left France... He gives me contradictory information when I ask him for explanations and then when I confront him instead of answering me he evades my question... I strongly advise against. I give one star because the site does not allow me to give none.....
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you very much for your very courteous messages.
As indicated during our exchanges, the delay of 72 hours is for France.
For Switzerland, as indicated, the delay is longer especially since there are customs.
We apologize for this inconvenience.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2023
I am on vacation
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2023
Delivery time a bit long
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2023
Still no news about my order
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delay in delivery from the post office.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6A27504896748
A complaint will be made tomorrow to understand the delivery issue with the post office.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
hat sent in excellent condition
in a suitable box. Top
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2023
Very good site, good offers however it can be improved by refining the search tool (filters) and adding additional items to help novice customers choose well, and
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2023
Impeccable for payment (possibility by check), notification if delayed, up to delivery solid discreet and well-packaged parcel... Informed about the follow-up. Nothing to complain about! Perfect!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
very satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2023
Promise of delivery within 24 to 72 hours. Order placed on June 17, 1 month later still nothing, no message from the store, on the site 'waiting for restocking'. Customer relations is not this company's strong point. How long will you take the trouble to inform me? I ordered several items, all in restocking?
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. As indicated during the order, the Panama hat had a manufacturing delay and unfortunately this delay cannot be reduced.
According to the tracking, the package has been delivered since July 7 at the relay point and you picked it up on July 14
https://trace.dpd.fr/fr/trace/250242801166956
we hope that you were able to pick it up and that the hats give you complete satisfaction.
remaining at your disposal
best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2023
very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2023
Fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2023
Perfect, except that the item arrived almost a month late, stock shortage showing on my "order" account. I received no news during this time, wondering if I would receive this summer cap before winter. I then called and was told that the item would leave the hat shop the next day, which was the case.
Apart from this incident, the item is perfect, interesting because foldable. I plan to order a second cap soon.
Best regards,
Mf
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2023
Hello I have not received my order. Incomplete address on the package yet I entered it correctly on your site. I do not know where the package is. I need to go to the post office.
Matter to follow...
1 star for non-delivery the products remain a mystery
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
We will make a complaint to the post office.
Can you send us your address by email at [email protected]
You can normally retrieve it at your post office by calling them.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2023
Very nice item, beautiful material and shape, exactly what I wanted
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
Item conforms to the description and delivery on time as planned
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2023
everything is OK
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
concerning the delivery: the delivery was handed over to the building concierge ... is this normal
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
The information is correct
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2023
Well-made site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2023
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
No worries
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
Nothing to report.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2023
Easy navigation on the site and good description of the items, customer service not always easy to reach. Good quality items
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2023
Good overall impression!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
The service is always impeccable
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2023
no problem
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2023
Correct delivery
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for your message, the comment does not match the rating of 1/5. If that suits you the rating is 5/5.
remaining at your disposal
best regards
Traclet Sébastien
We use cookies for audience measurement and improving user experience.
English 
Français