Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2022
for my first online order, I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2022
the hat itself, I like a lot
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
Delivery time a bit longer than what was announced (out of stock) but okay for the rest
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2022
Nice item received within the announced deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2022
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2022
nothing to complain about the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2022
the item meets my expectations, very good quality. Since it is for a gift, I will see after Christmas if the size is good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
Delivery and products are top!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
I was looking for this product I am satisfied with what I received...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2022
The product is of good quality despite the reasonable price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2022
Hello, the site is very well designed. It was easy to find the desired hat. I am happy to have found you. The only downside is that I received a gray hat but I wanted a red hat. I will keep it anyway.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/10/2022
I ordered 2 identical beanies in 2 different colors, I received 2 different beanies, one of which does not satisfy me.
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Response from Chapellerie Traclet
Hello
please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
so we can send you the correct model in the wrong color.
remaining at your disposal.
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2022
Cotton beanie ordered of quality, but only available in one size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
Satisfied overall.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
Fast delivery. Nothing to complain about. Given the price, a cover to keep the product would not have been a luxury.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
It's a pity that the hat does not come with cork bands that allow for better adjustment.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2022
Not good
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Response from Chapellerie Traclet
Hello
What is the issue encountered?
It is possible to change it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2022
More rigor in processing orders
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Response from Chapellerie Traclet
Hello, yes we had a delay in our delivery due to a defect in the pressure of the T3 hat, the time to restock took a bit of time.
We hope, however, that the hat will give you complete satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
It was good and very quick delivery. Thanks
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2022
1.5 months delay in delivery after follow-up, not even a commercial gesture, just "excuse us!"
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Response from Chapellerie Traclet
Hello
Yes, the normal delay is 4-6 weeks and currently our manufacturer, like many others, has a lot of delays in their production due to fabric supply constraints.
We have of course apologized for this delay because we believe the quality is there, but currently everyone is making commercial gestures.
Please find below a code specially for you associated only with your account for a gift voucher worth 30 euros (code 9LNZXPAE).
We hope that this delay does not tarnish the quality of the hat and that it will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
I am satisfied with the product, however the delivery took longer than expected. I contacted them regarding the abnormally long delivery (initially scheduled for 48-72h), they replied that it was normal because the product (the size of the cap) was out of stock at that time. This was not indicated on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
Excellent quality cap (French manufacture by the way), made with good materials. However, I understand what a review says about the 'saucer' effect. The cap does indeed seem very (too) wide on the edges. However, a little common sense and ingenuity are enough to make a stitch on each side to finally achieve the desired effect. One star less for this stitching point, unfortunately.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2022
Ok ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2022
The package arrived on time and is of good quality
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2022
I only received one item out of two
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Response from Chapellerie Traclet
Hello
Yes, we did inform you that we had a delivery delay for the second one. Currently, our workshop in Roanne has supply issues with cashmere threads, which is why the second one is indeed delayed, but we have not forgotten you.
As soon as it is done, we will send it to you like the first one.
Please excuse us for this delay.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/10/2022
Hat way too big
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Response from Chapellerie Traclet
Hello
in case the hat does not fit, it is certainly possible to exchange it.
remaining at your disposal.
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
I will be sent a tightening band to adjust this chapka to my head. Good information service, I have to make this modification because my size does not exist and I cannot find an item at these prices that I like. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2022
Well-designed site, too bad there are spam obligations. Quick and correct delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
You say you deliver within 72 hours max, I received it after 108 hours, so you need to review your advertising
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Response from Chapellerie Traclet
Hello
Yes, with the weekend it can happen that it adds 2 more days because the package could not be delivered on Saturday but only on Monday.
Please excuse us for this delay.
We hope, however, that the beret gives you complete satisfaction and that it will last over time.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2022
After two months, I still have not received my order. Can it get worse?
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the two tricorns with marabou.
We had a delay in the production of the two tricorns and currently we have difficulties in sourcing the marabou.
We hope, however, that the tricorns will satisfy you.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
Error on the model of the cap purchased
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
Thus we will proceed with the exchange.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
Happy with my order. Item of very good quality. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2022
Well-packaged order. Quick reception in an overseas department. Too bad one of the 2 caps is too small
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
Good quality item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2022
Excellent product, very soft, beautiful leather.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
quick and effective
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
error on the merchandise sent
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Thank you for sending us a photo of the received item at [email protected]
so we can proceed with the correction.
remaining at your disposal
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
Hello.
Beanie, damaged, upon opening the package, moreover does not correspond to the display, very disappointed. I have returned the package (order number 273905) to the address TRACET impasse bardin 42300 ROANNE, with tracking. I would like a refund; Best regards.
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Response from Chapellerie Traclet
Hello
please excuse us if you encountered an issue.
It would have been much simpler to send us a photo of the received beanie indicating the problem encountered and we would have done what was necessary to send you back the beanie. Our email is [email protected]
Upon receipt, we will keep you informed.
Remaining at your disposal
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2022
Well arranged
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