Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Order placed 1 month wait announced received 3 months later
After several email and phone reminders
Abusive sales service
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay.
We had delays in obtaining the felt bell from our manufacturer and this pushed back production.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2022
The order went well and the panama is of good quality, but TNT sends messages to announce delivery at the pickup point when the package has not arrived... So we go twice for nothing... Disappointing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
Simple navigation, large choice of products, product received conforms to my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2022
Many choices and smooth navigation on the site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/05/2022
The return part does not work at all, it needs to be completely reviewed
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
Currently, returns can be made either directly on our site or on plain paper.
With a return by post.
What are your expectations?
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
nothing except that it's a bit expensive...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2022
The delivery took a while but arrived before the date of use. It's a shame you didn't respond to my delivery date request.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
Hat dropped in the mailbox without its packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
Nothing to say!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2022
Great choice, very fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2022
My bucket hat is a bit larger than I thought.........
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2022
The site has a very large selection.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2022
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2022
Yes, sometimes lacks stock in certain sizes/models.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2022
Well-designed site and relatively clear for product searches. It's a shame the reporting requests for out-of-stock products and those back in stock do not work... So you have to be attentive and check the site regularly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2022
Very fast shipping, the item matches exactly the description and the requested size. Moreover, the site offers an immense choice of hats of all kinds and for every occasion, I had already ordered once in the past and was very satisfied. I highly recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2022
Not enough photos.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2022
Terrible, Stay away.
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Response from Chapellerie Traclet
Hello
The order for England was placed on the 14th and shipped the same day under the tracking colissimo
CF242952895FR
Shipped Shipped Armada Levell 14/04/2022 18:03:45
Payment accepted 14/04/2022 18:03:45
Payment accepted 14/04/2022 05:29:03
According to the colissimo tracking, the package is on April 29 in the distribution center today.
Remaining at your disposal
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2022
Site of s***
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Response from Chapellerie Traclet
Hello
Thank you for your message, but this is incomprehensible.
We delivered you a Stetson western hat with personalized letters.
What is the problem you are encountering?
Remaining at your disposal to understand the issue.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2022
Very good quality of products and the website is very well done.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2022
It's a shame that it's a Chinese manufacturing...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2022
Product perfectly meets my needs, delivered within the announced deadlines.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2022
the first model did not quite meet my expectations. There is a rod that stiffens the chapka too much. I kept it anyway. The second model was being restocked. But when it was available again, I had to claim it to receive it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2022
Varied site, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2022
VERY GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2022
Site to review but diligence of the sales team following email sent. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2022
Nothing to report.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/03/2022
nothing to say
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Response from Chapellerie Traclet
hello
can you tell us the reasons for this rating of 2 out of 5 for this Stetson hat with a 50% discount?
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2022
A bit of a wait but it was worth it....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2022
I type 63cm in the site's search engine, but unfortunately I don't see all the caps of that size. But otherwise, I am quite satisfied!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2022
Satisfied 9
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2022
Fast
Well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2022
-
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2022
very disappointed with the product as the logo is not centered - the purchase loses its interest - I am unpleasantly disappointed
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Response from Chapellerie Traclet
Hello
We received your photo the day before yesterday and
We sent you an email with a photo to indicate that the photo you sent us was poorly placed and that the edge of the cap needs to be raised.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2022
Correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2022
Effective. I would just criticize your site for not being able to clearly distinguish between delivery location and billing address if the names are different when placing orders. Fortunately, I was able to correct the mistake by phone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
Good value for money. Size 60 a bit tight, 61 would be perfect. A size adjustment would be welcome.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2022
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2022
Sometimes issues with the filters.
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