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Rating: 4 out of 5
Despite an initial error on the delivered product, the Traclet team was very responsive to correct the issue and redeliver the correct hat.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
I found the product a bit too expensive.
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A
Rating: 4 out of 5
Fast delivery, great!
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A
Rating: 1 out of 5
I am very disappointed: I bought 2 hats from you at 89 euros each (I am a long-time Traclet customer). What a surprise to find them in a hat shop for 79 euros each. You won't see me again.
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Response from Chapellerie Traclet
Hello
Yes, the price of these two Stetson Imlay Kettering hats has gone from 79 euros to 89 euros at Stetson for this year 2022; with Stetson's policy on unique prices, we are obliged to comply with the price for 2022.
Since you are a good customer, we have just sent you a proposal by email.
Please excuse us for this inconvenience independent of our policy.
Remaining at your disposal.
Best regards
Traclet Sebastien
Yes, the price of these two Stetson Imlay Kettering hats has gone from 79 euros to 89 euros at Stetson for this year 2022; with Stetson's policy on unique prices, we are obliged to comply with the price for 2022.
Since you are a good customer, we have just sent you a proposal by email.
Please excuse us for this inconvenience independent of our policy.
Remaining at your disposal.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Navigating the site is quite pleasant and easy. The range of products is interesting and there is quite a bit of choice. The description of each product is clear and the origin (country of manufacture) is often indicated (Note: a nice finish regarding the Italian workshops).
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A
Rating: 4 out of 5
The quality of the ordered item is very good. The product is well finished and true to the model presented on the site. I would recommend without hesitation.
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A
Rating: 4 out of 5
Practical and simple site, but the item was advertised as available when it was actually out of stock, and the delivery times were much longer than initially indicated.
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A
Rating: 4 out of 5
Good quality/price
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A
Rating: 4 out of 5
Easy to navigate site.
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A
Rating: 4 out of 5
Had some difficulty completing the order but eventually made payment through PayPal on & March.. Once I followed up the order requesting when it would be delivered I was informed about its dispatch and all went well. But there was some delay between placing the order (7 March) and only dispatched on 29 March.
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A
Rating: 1 out of 5
I have not received the package
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Response from Chapellerie Traclet
Hello
Here is the colissimo tracking sent by email from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6M18218264978
As indicated on the Post tracking, this information was sent by email and by text
Mon. 04/04/2022 - 08:02, EMAIL to the Recipient :
« Reminder Relay Pick-up »
Mon. 04/04/2022 - 08:00, SMS to the Recipient :
« Reminder Relay Pick-up »
Wed. 30/03/2022 - 10:12, EMAIL to the Recipient :
« Pick-up Reminder »
Tue. 29/03/2022 - 17:35, Email to the Recipient :
« Delivery + time slot »
Email opened on 29/03/2022 at 21:26
Mon. 28/03/2022 - 20:21, Email to the Recipient :
« Package taken care of »
Email opened on 29/03/2022 at 13:15
Mon. 28/03/2022 - 17:27, Email to the Recipient :
« Package deposited »
Email opened on 28/03/2022 at 19:11
The package has been at the chosen pickup point since March 30, 2022; emails and text reminders have been sent by the post office as indicated in the tracking above.
The package is waiting for you at the pickup point
Relay LES JARDINS DE BAGATELLE
85 BOULEVARD DES BELGES
44300 NANTES
Remaining at your disposal
Best regards
Traclet Sebastien
Here is the colissimo tracking sent by email from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6M18218264978
As indicated on the Post tracking, this information was sent by email and by text
Mon. 04/04/2022 - 08:02, EMAIL to the Recipient :
« Reminder Relay Pick-up »
Mon. 04/04/2022 - 08:00, SMS to the Recipient :
« Reminder Relay Pick-up »
Wed. 30/03/2022 - 10:12, EMAIL to the Recipient :
« Pick-up Reminder »
Tue. 29/03/2022 - 17:35, Email to the Recipient :
« Delivery + time slot »
Email opened on 29/03/2022 at 21:26
Mon. 28/03/2022 - 20:21, Email to the Recipient :
« Package taken care of »
Email opened on 29/03/2022 at 13:15
Mon. 28/03/2022 - 17:27, Email to the Recipient :
« Package deposited »
Email opened on 28/03/2022 at 19:11
The package has been at the chosen pickup point since March 30, 2022; emails and text reminders have been sent by the post office as indicated in the tracking above.
The package is waiting for you at the pickup point
Relay LES JARDINS DE BAGATELLE
85 BOULEVARD DES BELGES
44300 NANTES
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
The site is very good. Navigation is very easy.
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A
Rating: 1 out of 5
Not delivered
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Response from Chapellerie Traclet
Hello
the package was presented twice at your home. Once on March 29 and a second time on April 1.
Then it was delivered to a relay point whose address is (email sent from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6A23190724464
here is the relay point where the package is located April 1
La Poste TOUROUVRE
Closed - opens Tuesday at 09:00
4 PLACE DU CANADA
TOUROUVRE
61190 TOUROUVRE AU PERCHE
below is the tracking of emails from the post office
Fri. 01/04/2022 - 12:01, Email to Recipient:
« Pickup Instance »
Sent on 01/04/2022 at 12:04
Wed. 30/03/2022 - 15:35, Email to Recipient:
« Delivery failure awaiting choice »
Opened and link clicked on 30/03/2022 at 16:11
Tue. 29/03/2022 - 18:53, Email to Recipient:
« Delivery reminder + time slot »
Sent on 29/03/2022 at 18:57
Mon. 28/03/2022 - 19:48, Email to Recipient:
« Package taken in charge »
Email opened on 28/03/2022 at 20:29
Mon. 28/03/2022 - 17:22, Email to Recipient:
« Package deposited »
Sent on 28/03/2022 at 17:26
remaining at your disposal
sincerely
Traclet sebastien
the package was presented twice at your home. Once on March 29 and a second time on April 1.
Then it was delivered to a relay point whose address is (email sent from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6A23190724464
here is the relay point where the package is located April 1
La Poste TOUROUVRE
Closed - opens Tuesday at 09:00
4 PLACE DU CANADA
TOUROUVRE
61190 TOUROUVRE AU PERCHE
below is the tracking of emails from the post office
Fri. 01/04/2022 - 12:01, Email to Recipient:
« Pickup Instance »
Sent on 01/04/2022 at 12:04
Wed. 30/03/2022 - 15:35, Email to Recipient:
« Delivery failure awaiting choice »
Opened and link clicked on 30/03/2022 at 16:11
Tue. 29/03/2022 - 18:53, Email to Recipient:
« Delivery reminder + time slot »
Sent on 29/03/2022 at 18:57
Mon. 28/03/2022 - 19:48, Email to Recipient:
« Package taken in charge »
Email opened on 28/03/2022 at 20:29
Mon. 28/03/2022 - 17:22, Email to Recipient:
« Package deposited »
Sent on 28/03/2022 at 17:26
remaining at your disposal
sincerely
Traclet sebastien
A
Rating: 4 out of 5
The product corresponds to my order. But the announced delivery time displayed (48 H) does not match reality. I had to follow up by email after 5 days for the shipment to be made.
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A
Rating: 4 out of 5
See below
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A
Rating: 4 out of 5
OK, no problem
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A
Rating: 4 out of 5
Very good choice at accessible prices. Too bad shipping is not free for orders over 100 euros. Excellent quality.
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A
Rating: 4 out of 5
Good, but many references unavailable depending on size, color, etc...
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A
Rating: 4 out of 5
Ordered on January 27 in the smallest size possible (and yes I have a small head) so necessarily not in stock, I finally received it in mid-March. Very attentive and responsive seller, we were able to communicate via messenger (Facebook) for the follow-up of the restocking during all this waiting time. In the end, a cowhide hat, border type, straight from Australia which is just superb! Package perfectly wrapped and protected, the hat suffered no damage! Good hat shop that I recommend, you just have to be patient when ordering a small size because the standards in hats are necessarily more available than others but the site has plenty of options so you always find what you want!
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A
Rating: 4 out of 5
Too few small size hats. I set an email alert on the Shannon model size 53 over a year ago, still no news.
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A
Rating: 1 out of 5
Hat delivered with more than a month delay - terrible communication - impossible to refund
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Response from Chapellerie Traclet
Hello
For the manufacturing time, this delay is well noted as 3-4 weeks at the time of ordering and also confirmed by email.
Shipped Armada Levell 20/01/2022 18:02:02
Awaiting restocking 20/01/2022 18:02:02
Awaiting restocking 10/12/2021 21:59:29
Payment accepted 10/12/2021 21:59:29
You received the hat more than a month ago. We can offer you an exchange or a credit note.
remaining at your disposal
sincerely
Traclet sebastien
For the manufacturing time, this delay is well noted as 3-4 weeks at the time of ordering and also confirmed by email.
Shipped Armada Levell 20/01/2022 18:02:02
Awaiting restocking 20/01/2022 18:02:02
Awaiting restocking 10/12/2021 21:59:29
Payment accepted 10/12/2021 21:59:29
You received the hat more than a month ago. We can offer you an exchange or a credit note.
remaining at your disposal
sincerely
Traclet sebastien
A
Rating: 1 out of 5
Satisfactory navigation, correct delivery time. Packaging VERY GOOD
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Response from Chapellerie Traclet
Hello
The rating does not reflect the comments
Sincerely
Traclet Sébastien
The rating does not reflect the comments
Sincerely
Traclet Sébastien
A
Rating: 4 out of 5
Product available on the site but physically not available.
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A
Rating: 4 out of 5
Nothing to complain about, there is a wide choice and at all prices, happy to have found what I was looking for.
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Rating: 1 out of 5
Very very disappointed!
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Response from Chapellerie Traclet
Hello
Can you tell us the reasons for your disappointment.
Is it due to the berets received? Our services or others.
Remaining at your disposal
Sincerely
Traclet Sébastien
Can you tell us the reasons for your disappointment.
Is it due to the berets received? Our services or others.
Remaining at your disposal
Sincerely
Traclet Sébastien
A
Rating: 4 out of 5
Miki Breton Black Linen is 100% cotton on the label..
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A
Rating: 4 out of 5
Hat a little too large for the intended size, but very good quality
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A
Rating: 4 out of 5
I hesitated about the product I had just ordered, thinking it was not available, due to a price difference indicated online, but it was indeed the one I had purchased.
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Rating: 4 out of 5
Satisfied customer,
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A
Rating: 4 out of 5
My order arrived, after a product shortage, the issue is the practically non-existent communication unfortunately to indicate a date even approximately for delivery.
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A
Rating: 4 out of 5
Great choice of hats and especially original ones. Top
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A
Rating: 4 out of 5
Very good
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Rating: 4 out of 5
No negative comments
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Rating: 4 out of 5
good navigation
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A
Rating: 4 out of 5
Wide choice and possibility of made in France
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Rating: 1 out of 5
Still not received
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Response from Chapellerie Traclet
Hello
The order was placed on March 1, 2022
It was also shipped on March 1 under the colissimo tracking 6M18196134195.
This tracking was sent by email from us as well as by the post office.
This package is in the process of being delivered. A complaint will be made today.
Please excuse us for this delay beyond our control
Best regards
Traclet Sébastien
The order was placed on March 1, 2022
It was also shipped on March 1 under the colissimo tracking 6M18196134195.
This tracking was sent by email from us as well as by the post office.
This package is in the process of being delivered. A complaint will be made today.
Please excuse us for this delay beyond our control
Best regards
Traclet Sébastien
A
Rating: 2 out of 5
Cap ordered on the Traclet site. The visor is thick, which is good, but the fabric is really very thin and the color does not match what is displayed on a computer (I checked it on 3 different computers in total!)
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Response from Chapellerie Traclet
Hello
For the visor, it is normal that it is thick because it is made of plastic. We also have caps with soft and foldable visors.
As for the color, what color do you see?
From our side, the color is indeed taupe, we have been selling it for many years and we have not had any issues with the color.
Remaining at your disposal
Sincerely
Traclet Sebastien
For the visor, it is normal that it is thick because it is made of plastic. We also have caps with soft and foldable visors.
As for the color, what color do you see?
From our side, the color is indeed taupe, we have been selling it for many years and we have not had any issues with the color.
Remaining at your disposal
Sincerely
Traclet Sebastien
A
Rating: 1 out of 5
Very poor quality item, 2 months delay, terrible finish, I do not recommend this item, nor the seller who claims 15 days to 1 month delivery, when it is false
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay.
Currently, the workshop is behind schedule.
What quality issues did you encounter with the tricorne? This way we can improve it.
Remaining at your disposal and listening to improve the product and our service.
Sincerely
Traclet Sébastien
Please excuse us for this manufacturing delay.
Currently, the workshop is behind schedule.
What quality issues did you encounter with the tricorne? This way we can improve it.
Remaining at your disposal and listening to improve the product and our service.
Sincerely
Traclet Sébastien
A
Rating: 4 out of 5
My head circumference is 56. I took a size between 55 and 57. Just a tiny bit small.
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A
Rating: 4 out of 5
Hello,
from ordering on the site to delivery by Colissimo, it's flawless.
The only disappointing element: the edge of the hat is not made of fabric but 'plastic'.
Best regards
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from ordering on the site to delivery by Colissimo, it's flawless.
The only disappointing element: the edge of the hat is not made of fabric but 'plastic'.
Best regards