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Rating: 4 out of 5
Very good, a bit long to be delivered
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
The indicated delivery date was not respected. Fortunately, I was able to be home the next day.
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A
Rating: 4 out of 5
Very good except at the time of payment it crashed a lot, so I ended up with 2 identical orders, but they canceled them as soon as they received my email; so everything was back in order
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A
Rating: 1 out of 5
Ordered the reversible Docker hat Baia in 59..received it well...but it actually corresponds to size 57...I ordered it for my son and now his mother will have to wear it!!
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Response from Chapellerie Traclet
Hello
For the Baia hat, if there is a size issue, it is certainly possible to exchange it as it also exists in size 61cm.
It is therefore possible to exchange it if it is too small in size 59cm.
Remaining at your disposal
Best regards
Traclet Sébastien
For the Baia hat, if there is a size issue, it is certainly possible to exchange it as it also exists in size 61cm.
It is therefore possible to exchange it if it is too small in size 59cm.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
I am very happy with the quality of the ordered products. Small downside: the hat was all dusty on top.... Fast and secure shipping
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A
Rating: 4 out of 5
fast order, fast delivery
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A
Rating: 4 out of 5
Compliant with the description.
Magnificent
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Magnificent
A
Rating: 4 out of 5
Fast delivery. Reactive following my mistake in the order.
Very satisfied with my purchase.
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Very satisfied with my purchase.
A
Rating: 4 out of 5
Out of 3 ordered items, I have to return two because they don't fit: one is not my size and the other does not suit me
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A
Rating: 4 out of 5
Order delivered quickly, product matching my expectations.
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A
Rating: 4 out of 5
GOOD SERVICE
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A
Rating: 4 out of 5
Quality product, compliant with the description, keeps very warm ....
Negative point delay in delivery, delivery to a pickup point, while we had paid for home delivery
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Negative point delay in delivery, delivery to a pickup point, while we had paid for home delivery
A
Rating: 4 out of 5
Effective responsiveness of customer service
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A
Rating: 1 out of 5
Still have not received my order to date
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Response from Chapellerie Traclet
Hello,
According to the tracking, the package will be delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CB609740133FR
Best regards
Traclet Sébastien
According to the tracking, the package will be delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CB609740133FR
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Very happy, product compliant just a pity that it wasn't in a nice box or something for Christmas gifts
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A
Rating: 4 out of 5
Compliant with my expectations
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A
Rating: 4 out of 5
Fast delivery. Good
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A
Rating: 4 out of 5
Good product, I order with confidence.
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A
Rating: 4 out of 5
NO COMMENT
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A
Rating: 1 out of 5
Package not received as agreed
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Response from Chapellerie Traclet
Hello
According to the tracking colissimo 6A22547329642
the package could not be delivered today due to not being able to hand it to you in person.
An email has been sent to reschedule a delivery
remaining at your disposal.
Best regards
Traclet
According to the tracking colissimo 6A22547329642
the package could not be delivered today due to not being able to hand it to you in person.
An email has been sent to reschedule a delivery
remaining at your disposal.
Best regards
Traclet
A
Rating: 4 out of 5
Item corresponding to the order, fast delivery, reactive commercial service. I recommend
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A
Rating: 4 out of 5
Pleasant site.
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A
Rating: 4 out of 5
Ease of ordering. Little choice. Most products were unavailable. Too bad, the prettiest models were out of stock.
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A
Rating: 4 out of 5
Product compliant, to see when trying on!
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A
Rating: 4 out of 5
very satisfied despite very long delays
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A
Rating: 4 out of 5
that's good it keeps warm
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A
Rating: 4 out of 5
Very good thank you
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A
Rating: 4 out of 5
No comment
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A
Rating: 4 out of 5
Fast delivery, small downside for the return a bit complicated, but customer service responds very quickly.
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A
Rating: 4 out of 5
Reliable site
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A
Rating: 4 out of 5
Site = very good very good quality of products
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A
Rating: 4 out of 5
There was an error in the size of the cap received. Customer service immediately responded to me, the correct size was sent the next day, package delivered within two days with a return label for the wrong cap. Order with your eyes closed, because in case of a problem, customer service is great!
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A
Rating: 4 out of 5
Generally satisfied with my purchase
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A
Rating: 4 out of 5
Nothing to complain about, it resonated true!!!
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A
Rating: 4 out of 5
Order conforms to the request
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A
Rating: 4 out of 5
Conforms to what is expected
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A
Rating: 1 out of 5
I am very satisfied. Everything worked 100 percent, thank you very much
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A
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
I ordered 2 hats and received them within the announced deadlines, so far so good. But one of the 2 hats is not the one I ordered.
I sent an email with a photo to Traclet on the same day (5 days ago) and I still have no response.
It is out of the question for me to return a product at MY EXPENSE due to an error that is not my fault.
Please respond to my email within 24 hours of posting my message.
*My request is legitimate and especially polite.
I am more than disappointed with your services.
Stéphane
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I sent an email with a photo to Traclet on the same day (5 days ago) and I still have no response.
It is out of the question for me to return a product at MY EXPENSE due to an error that is not my fault.
Please respond to my email within 24 hours of posting my message.
*My request is legitimate and especially polite.
I am more than disappointed with your services.
Stéphane
Response from Chapellerie Traclet
Hello Mr. Rollet Stephane,
We apologize for the delayed response, we did not see your email in our spam.
As indicated by email this morning before all your comments;
The correct hat is being sent today and you can keep the mistakenly received hat for free.
We are sending the correct hat today.
Best regards
Traclet
We apologize for the delayed response, we did not see your email in our spam.
As indicated by email this morning before all your comments;
The correct hat is being sent today and you can keep the mistakenly received hat for free.
We are sending the correct hat today.
Best regards
Traclet
A
Rating: 4 out of 5
Satisfactory navigation
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