Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
SPEED.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2021
Hat too big, the size does not match my head circumference.
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Response from Chapellerie Traclet
Hello, it is of course possible to return the item for another size. Please let us know when you return it. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
Still as efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2021
I RECEIVED NOTHING!
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Response from Chapellerie Traclet
Hello
Thank you for your message, as requested by email we called you to discuss the delivery issue. We have not received any response from you except for this message.
The Colissimo tracking 6m18000924424
Indicates that the package is being delivered to the pickup point.
We have just made a complaint today.
As we advised you, it is best to call the post office to get the package.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2021
The site does not work well. After placing an order, I received a message informing me of a stock shortage, I ask about the delay, same automatic response about the stock shortage, the next day I received the package.
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Response from Chapellerie Traclet
Hello, thank you for your message. The order was placed on 12/11/21 with a product that had a delay of 2-3 weeks as indicated when choosing the size on the site. Then, the bob was shipped on 17/11/21 because we finished it in production; that is why on the day of your email, a tracking email was sent to you. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2021
Delivery speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2021
In my opinion, the hat is not deep enough and yet I don't think I have a sugar loaf head!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2021
I had made a mistake with the size, I found the return procedure to be quite appropriate.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2021
The hat arrived dirty. On a black hat, it shows.
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Response from Chapellerie Traclet
Hello
Please excuse us.
Can you send us a photo at [email protected]
We can send you a brush to clean the dust.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
It's difficult to appreciate the difference between hats of equivalent price online
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2021
To avoid
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Response from Chapellerie Traclet
Hello
Thank you for your message, we experienced a delivery delay. We hope the cap meets your satisfaction.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
Nothing to report!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
Out of the three night caps purchased (one was supposed to be black but was delivered white), my husband appreciates the quality of the two white ones. The third one (beige) is tighter and can serve as an outdoor cap. I am satisfied with my order although the delivery was too long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2021
I regret that I was advised to take the widest head circumference, which means I ended up with a hat that is ultimately too big...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2021
compliant with my request
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2021
Nice product.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2021
Package missing from the delivery point
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Response from Chapellerie Traclet
Hello
The order was indeed sent from us on time for you to be delivered the next day. Please excuse us if TNT had a delivery issue at the pickup point.
According to the tracking, the package will be delivered today.
Here is the TNT tracking 9217777522664511
https://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
problem-free delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2021
I had ordered a black hat, I received a white one and I can't manage to return it on the site.
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Response from Chapellerie Traclet
Hello
Sorry but we did not make a mistake as indicated on your invoice and the packing list, the chosen color is white. Moreover, currently, the black color is not available for this model.
So please check your invoice as the comment is not correct.
It is indeed possible to return it by following the return procedure
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Nothing to report, ordered item conforms to delivery made in 3 days
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2021
Happy with the product and its delivery and adherence to the delivery deadline, I will recommend the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2021
waiting for 2 months
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
very good navigation on the site. very clear category.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/11/2021
First hike, the tip of the stick has already detached, a bit disappointed with the product...
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Response from Chapellerie Traclet
Hello, we apologize if you encountered issues. Were you able to reattach it or would you like us to intervene? Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Hello Madam Sir, It is very unfortunate that the ear covers are not a bit larger. My ear is barely protected. Regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Very serious site, the product is compliant with the order, the aids on the site: advice for maintenance and for taking the right size are very useful especially for a first purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
Deadline respected, compliant with the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2021
Nothing to report. Perfect!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2021
Delivery speed OK.
However, I am very disappointed with the quality of the Miki received!
Indeed, the button located on the top is defective after wearing it for a day!!!
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Response from Chapellerie Traclet
Hello
Thank you for your message, please excuse us for this inconvenience.
Please send us a photo at [email protected]
Thus we will proceed to send a new Miki with a return label for the defective model.
Best regards
Traclet Sebastien.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2021
Well received, quickly and in perfect condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Very good but a bit small
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
I immediately found the product I was looking for on the website, at an affordable price (with an explanatory video as well)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2021
good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/10/2021
Very beautiful product, however be careful if returning, it is at your expense and delivery costs are not refunded. Too bad.
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Response from Chapellerie Traclet
Hello
thank you for your message, yes the shipping costs remain at your expense for the return and we take care of the reshipment.
As indicated on our site, we have the PayPal system that covers return shipping costs, so you do not pay for the return of the products.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
Everything is ok, and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
good but a bit long for the order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2021
The product is not what I expected, the color rendering is misleading.
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Response from Chapellerie Traclet
Hello
Please excuse us if the photo is not of good enough quality.
What color did you receive?
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2021
Easy to order, I received my package quite quickly. However, I do not like the cap I received at all because it was not highlighted on the site, it is very difficult to see the white visor of this cap which makes it horrible (sorry). I will request a refund.
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Response from Chapellerie Traclet
Hello
Thank you for your message.
This specific feature of the visor is indeed highlighted by a single photo showing its visor that advances with its beige color.
It is certainly possible to return it for a refund if you do not like it.
Remaining at your disposal to exchange before proceeding.
Best regards
Traclet Sebastien
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