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Rating: 4 out of 5
Satisfactory
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very good site, impeccable delivery
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A
Rating: 4 out of 5
Nothing to report, very good shop
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
nothing to report, perfect
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A
Rating: 4 out of 5
A small error with the package but quickly corrected. Thank you
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A
Rating: 4 out of 5
Order of a navy blue night cap, one size Ref RC074X.
One size too tight to fit all adults and teenagers. The quality seems acceptable.
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One size too tight to fit all adults and teenagers. The quality seems acceptable.
A
Rating: 1 out of 5
Site unable to validate an order for Switzerland.
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Response from Chapellerie Traclet
Hello
Thank you for your message, it's strange that you had issues ordering from Switzerland.
We have many Swiss clients including the Grand Théâtre of Geneva.
What issue did you encounter during your order?
Best regards
Traclet Sebastien
Thank you for your message, it's strange that you had issues ordering from Switzerland.
We have many Swiss clients including the Grand Théâtre of Geneva.
What issue did you encounter during your order?
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
well done
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A
Rating: 4 out of 5
Good reception on time, quality hat. Given the price, a nicer box and a note accompanying the hat would have been a good idea.
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A
Rating: 4 out of 5
fast shipping and deadlines respected!! I recommend!
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A
Rating: 4 out of 5
good quality product
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Traclet, a good discovery on the internet.
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A
Rating: 4 out of 5
Good customer service: A quick response regarding the status of my order.
Respect for the delivery time for a navy cap size 65 (3 weeks).
Good finish of the product, in accordance with the order.
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Respect for the delivery time for a navy cap size 65 (3 weeks).
Good finish of the product, in accordance with the order.
A
Rating: 4 out of 5
Regarding the site, it's perfect. For the ordered item, I will wait a bit longer before declaring myself satisfied or not.
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A
Rating: 4 out of 5
Fast delivery and in line with my expectations
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A
Rating: 4 out of 5
Beautiful product quality
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A
Rating: 4 out of 5
perfect product
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A
Rating: 1 out of 5
Out of my last three orders, only 1 has been fulfilled to date. The problem is that we only learn about the unavailability of the ordered product via email after the order has been paid.
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A
Rating: 1 out of 5
Terrible. It's a scam. Over 100 days for a cane and without any information; no thanks. Forget me.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
The summer period has been complicated for our manufacturer.
We hope that the model received meets your complete satisfaction.
Best regards
Traclet Sebastien
Please excuse us for this delivery delay.
The summer period has been complicated for our manufacturer.
We hope that the model received meets your complete satisfaction.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
I received my package well,
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A
Rating: 4 out of 5
Nice site.
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A
Rating: 4 out of 5
A wide choice of items, while there are hardly any hatters left in town. Good quality item (hoping this will be confirmed with use) for a very reasonable price
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A
Rating: 4 out of 5
Well-designed site. Important choice but not all sizes are always available.
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A
Rating: 2 out of 5
I did not receive the ordered item. Impossible to return it as it was a gift given on the same day and I had to make do with it.
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Response from Chapellerie Traclet
Hello
we have received your photo.
Yes, the cap is indeed of similar shape and quality, the linen is natural and the one received does not have the small speckled aspect.
Regarding the price of the cap at 29 euros, we have just sent you a proposal with a 5 euro discount for this inconvenience.
Best regards
Traclet Sebastien
we have received your photo.
Yes, the cap is indeed of similar shape and quality, the linen is natural and the one received does not have the small speckled aspect.
Regarding the price of the cap at 29 euros, we have just sent you a proposal with a 5 euro discount for this inconvenience.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
I asked if they could add a second one if they had it. I was given the answer with the shipment. I would have preferred to be told by email and I could have added another cap. But maybe I wasn't clear!
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A
Rating: 2 out of 5
Color error in the shipment
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake on the color of one of the two scarves.
Can you send us a photo of the model received so we can see if we can change it for you?
Our email is [email protected]
Best regards
Traclet Sebastien
please excuse us if we made a mistake on the color of one of the two scarves.
Can you send us a photo of the model received so we can see if we can change it for you?
Our email is [email protected]
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
This hat is a bit small
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A
Rating: 4 out of 5
Nothing to say, perfect order
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A
Rating: 4 out of 5
Various categories of headgear
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A
Rating: 4 out of 5
Impeccable product..but I put a few more euros to have a box to keep it...best regards
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A
Rating: 4 out of 5
Products conform to the photo
Good quality
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Good quality
A
Rating: 4 out of 5
No response to my question about the size
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A
Rating: 1 out of 5
Delivered 4 months after the order after a refund request. No explanation. It's borderline dishonest.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer has had significant delays in obtaining the Gore Tex membrane.
Furthermore, the order was shipped the day before your message.
We hope that the hat gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sebastien
Please excuse us for this delivery delay, our manufacturer has had significant delays in obtaining the Gore Tex membrane.
Furthermore, the order was shipped the day before your message.
We hope that the hat gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Clear site, filled with good products, details, and advice. However, I think there are products that will no longer be restocked (depending on sizes), it should be more explicit on this point.
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A
Rating: 1 out of 5
There are two different caps in the photos on the site, obviously I received the wrong one, what a shame!
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Response from Chapellerie Traclet
Hello
Thank you for your message.
Yes, there are more than three photos to show that each cap is unique.
Which model would you like and in which size to see if we can change it for the desired cap.
Remaining at your disposal
Best regards
Traclet Sebastien
Thank you for your message.
Yes, there are more than three photos to show that each cap is unique.
Which model would you like and in which size to see if we can change it for the desired cap.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Everything is compliant.
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Quality of products and speed of shipping. A safe bet!
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