Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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A
Arno H.
Rating: 2 out of 5
following a purchase from 02/01/2026
The products they sell are certainly good, it's mainly the service... Not respecting promised delivery times and not getting a response for a return.
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Response from Chapellerie Traclet
Hello Arno,

Thank you for your feedback. We are delighted that you like our products. We are sorry to hear that you encountered problems with our service. Your experience is valuable to us, and we are actively working to improve our communication and delivery times. Please do not hesitate to contact us directly for any questions or requests, we will be happy to assist you.

Best regards,
The Chapellerie Traclet team
O
Olivier D.
Rating: 4 out of 5
following a purchase from 24/01/2026
I made a mistake in the size
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Philippe M.
Rating: 1 out of 5
following a purchase from 15/12/2025
I received my order with a month and a half delay!!!
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Response from Chapellerie Traclet
Hello Philippe,

Thank you for taking the time to share your experience. We sincerely apologize for the delivery delay and understand your disappointment. We are doing everything we can to improve our service and avoid such inconveniences in the future. Your satisfaction is our priority, and we hope to have the opportunity to serve you again under better conditions.

Best regards,
The Traclet Hat Team
L
Louis O.
Rating: 4 out of 5
following a purchase from 11/01/2026
Just a bit long delivery time and does not match the tracking SMS
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Laurent B.
Rating: 1 out of 5
following a purchase from 21/01/2026
I have already bought several hats on the Traclet site and for the first time I bought a hat from a brand other than Jacaru and well it’s a disaster, the sizes do not match at all regarding the quality of the hat... anyway! I will go directly to Jacaru next time
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Response from Chapellerie Traclet
Hello Laurent,

Thank you for taking the time to share your experience with the Hat Shop Traclet. We are sincerely sorry to learn that your last purchase did not meet your expectations. Your satisfaction is our priority and we want to assure you that we do our utmost to guarantee the quality and accuracy of the sizes of each item offered on our site.

If this model does not suit you, it is of course possible to exchange it for a Jacaru that we also distribute.

The size of a hat can change from one brand to another.
That’s why we are a hat shop and we can make an exchange with the brand of your choice.

Do not hesitate to contact us directly so that we can find a solution that suits you. Your feedback is essential for us to improve and fully satisfy you in the future.

Best regards,
The team at the Hat Shop Traclet
L
Lubin B.
Rating: 4 out of 5
following a purchase from 13/12/2025
Quality product, however, given the lack of speed, supply disruption, I only give 4 stars although the seller managed my call well
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Response from Chapellerie Traclet
Hello Lubin,

We sincerely thank you for your feedback and for your 4 stars. We are delighted to learn that you appreciate the quality of our products and the handling of your call. We do our best to improve the speed of our service, and we take your comments regarding supply shortages into account. Your satisfaction is our priority, and we hope to welcome you again soon with an even better experience.

Best regards,
The Chapellerie Traclet team
J
Jeanine P.
Rating: 4 out of 5
following a purchase from 17/01/2026
Good evening, I am really delighted with my hat order for my son. Very good quality, and thank you for the making.
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Response from Chapellerie Traclet
Good evening Jeanine,

We sincerely thank you for your positive feedback and are delighted to learn that you are satisfied with the quality of the hat ordered for your son. Your satisfaction is our priority, and we are happy that our creation met your expectations. We look forward to seeing you again on our site for your future purchases.

Best regards,
The Traclet Hat Team
V
Véronique A.
Rating: 2 out of 5
following a purchase from 08/01/2026
Hat supposedly one size fits all but it is too big!
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Response from Chapellerie Traclet
Hello Véronique,

Thank you for taking the time to share your opinion. We are sorry to hear that the size of your hat does not suit you. Please feel free to contact us, we would be happy to help you find the ideal size. Your satisfaction is our priority.

Best regards,
The Traclet Hat Shop Team
J
Julien S.
Rating: 1 out of 5
following a purchase from 08/12/2025
The material has changed
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Response from Chapellerie Traclet
Hello Julien,

Thank you for your feedback and we are sorry to hear that our product did not meet your expectations.
What is the issue with the material?

Best regards,
The Chapellerie Traclet team
M
Martin J.
Rating: 4 out of 5
following a purchase from 16/12/2025
It took me almost a month to receive the order without any intermediate apology for the delay.
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Response from Chapellerie Traclet
Hello Martin, we thank you for your feedback and apologize for the delivery delay of your order. Your experience is important to us and we strive to improve our service to avoid such situations in the future. Please do not hesitate to contact us for any further questions or concerns.
A
Abdelhak E.
Rating: 4 out of 5
following a purchase from 10/01/2026
I am satisfied with the speed
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Response from Chapellerie Traclet
Hello Abdelhak,

We sincerely thank you for your feedback and are delighted to learn that you appreciated the speed of our service. Your satisfaction is our priority, and we constantly strive to improve our offering. Do not hesitate to reach out to us for any future needs.

Best regards,
The Traclet Hat Shop Team
E
Elisabeth D.
Rating: 4 out of 5
following a purchase from 26/12/2025
I ordered a hat that was out of stock and I didn't get any information about it... Three weeks later I received it... otherwise everything else was great... The hat is of good quality
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Response from Chapellerie Traclet
Dear Elisabeth,

Thank you very much for your feedback and for the 4/5 rating! We are sorry to hear that you were not informed about the stock shortage of your hat. We remain attentive to improve our communication. We are glad that the quality of the hat meets your expectations and hope to see you again soon on our website.

Best regards,
The Traclet Hat Team
E
Elza S.
Rating: 4 out of 5
following a purchase from 15/12/2025
The hat met my expectations, but the delivery time really disappointed me.
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Response from Chapellerie Traclet
Hello Elza,

Thank you very much for your feedback and your rating of 4/5. We are delighted to hear that the hat met your expectations. We are sorry to learn that the delivery time did not meet your hopes. We are constantly working to improve our services and your comments are valuable to us. Please do not hesitate to contact us for any questions or future needs.

Best regards,
The Chapellerie Traclet team
J
Jean-François L.
Rating: 2 out of 5
following a purchase from 18/12/2025
I find that Traclet is a bit forceful: I was offered a credit note instead of an exchange. The return fees when making an exchange might be a bit excessive. Everyone knows that in fashion you don't find the "shoe that fits" on the first try. After my return was accepted, I heard nothing: received? not received? Also no information about my new order which apparently was delayed. It took a very long time... with no news! However, I was not disappointed with the replacement order (but I knew the brand).
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Response from Chapellerie Traclet
Hello Jean-François,

Thank you for taking the time to share your experience. We are sorry to hear that the exchange process did not go as you would have liked. Your feedback is valuable and we take it into account to improve our service. We are glad that you are satisfied with your replacement order and remain at your disposal for any questions.

Best regards,
The Chapellerie Traclet team
C
Christine B.
Rating: 2 out of 5
following a purchase from 04/01/2026
The description of the hat was false on the Traclet site. I was offered an exchange with a quite different hat, I made a counter-proposal that remained unanswered by Traclet despite 2 follow-ups. I will not order from this site again.
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Response from Chapellerie Traclet
Hello Christine,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that the description of your hat did not meet your expectations and that our communication was not up to par. Your feedback is valuable and will help us improve our services. We hope to have the opportunity to satisfy you in the future.

Here are our exchanges, we have not received a response following our last message

09/01/2026 - Sébastien TRACLET
Hello,

We are following up on your message.
Please excuse us for this error regarding the inner lining.
This model no longer has its lining this winter.

If you would like a model with lining, we can offer to exchange it for this model
https://www.chapellerie-traclet.com/fr/traclet/17441-bonnet-a-pompon-perla-noir-traclet.html#/taille-taille_unique

Remaining at your disposal.

Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010

09/01/2026 - Christine Barancourt
"Pompon Hat Danica Black - Traclet
A soft and comfortable pompon hat for this winter. An accessory as practical for city walks as for skiing.
An accessory easy to wear and match with many outfits. Its black pompon adds a touch of style. It is a hat that offers very good value for money.
The little extra of this hat is a very soft and pleasant lining, in gray, to keep you even warmer! "

Hello,
I have received the Pompon Hat Danica Black. Unfortunately, it does not match the description as there is no "very soft and pleasant lining, in gray" inside. I chose it for that!
Thank you for proposing a solution.
Have a nice day,
Christine Barancourt

Please let us know in return what you would like.

Best regards,
The Chapellerie Traclet team
A
Alain D.
Rating: 2 out of 5
following a purchase from 31/12/2025
After calling for information about the size, the beret was too tight on the head......
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Response from Chapellerie Traclet
Hello Alain,

Thank you for taking the time to share your experience with us. We are sorry to hear that the size of the beret does not suit you. At Chapellerie Traclet, we place great importance on our customers' satisfaction and we are committed to providing you with the necessary assistance. Please do not hesitate to contact us to exchange your item. Your comfort is our priority.

Best regards,
The Chapellerie Traclet team
N
Nathalie L.
Rating: 1 out of 5
following a purchase from 08/01/2026
Satisfied with my order.
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Response from Chapellerie Traclet
Hello Nathalie,

Thank you for taking the time to leave a review of your experience with Chapellerie Traclet. We are delighted to hear that you are satisfied with your order. Your feedback is valuable and helps us continue to improve.
Our email is [email protected]

Looking forward to seeing you again soon.

Best regards,
The Chapellerie Traclet team
E
Emmanuel B.
Rating: 4 out of 5
following a purchase from 27/12/2025
quality elegance ... ;-)
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Response from Chapellerie Traclet
Hello Emmanuel,

Thank you for your review and your 4-star rating! We are delighted that you appreciate the quality and elegance of our products. Your satisfaction is our priority, and we hope to see you again soon on our site.

Best regards,
The Chapellerie Traclet team
G
Gérard B.
Rating: 1 out of 5
following a purchase from 07/01/2026
I did not receive the right color of hat, difficult contact, little communication, even ineffective, email without response
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Response from Chapellerie Traclet
Hello Gérard,

Thank you for taking the time to share your experience. We are sorry to learn that you did not receive the correct color of hat and that the communication did not meet your expectations. Your feedback is valuable and we will ensure to improve our service. Our email is [email protected]
To date, we have not received a message from you.

Best regards,
The Traclet Hat Team
A
Alain A.
Rating: 4 out of 5
following a purchase from 06/01/2026
no problem! the answer to the question about mixed sizes (60/61) only half satisfies me because modifying the size with a spacer is only valid for ordinary caps. My size 61 fits my head circumference. I was afraid that 60 would be too tight, but that's not the case!
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Nathan M.
Rating: 2 out of 5
following a purchase from 21/11/2025
Delivery time of 2 months, and wrong model of hat.
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Christiane M.
Rating: 1 out of 5
following a purchase from 05/01/2026
I am waiting for a response to my request.
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Thomas M.
Rating: 4 out of 5
following a purchase from 16/12/2025
Excellent quality! Fast delivery! The only downside is that the children's size is really too small and it's not indicated.
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Hannah D.
Rating: 4 out of 5
following a purchase from 22/12/2025
Good quality hat (sailor cap), well made. The fabric is a little thinner than I would have liked. Quick and attentive after-sales service.
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Response from Chapellerie Traclet
Dear Hannah,

Thank you very much for your feedback and constructive comments. We are delighted that you are satisfied with the quality of your sailor cap and that our after-sales service has met your expectations. We take note of your feedback regarding the fabric to improve our offer. We look forward to seeing you again on our site!

Best regards,
The Chapellerie Traclet team
L
Lydie F.
Rating: 1 out of 5
following a purchase from 04/01/2026
Madam, what disappointed me is that it is one size fits all and therefore it is too small for me.
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Response from Chapellerie Traclet
Hello Lydie,

Thank you for your feedback. We are sorry to hear that the one size fits all does not suit you. For this model of chapka, we also have sizes ranging from S to XXL.
It is of course possible to make an exchange.

Best regards,
The Chapellerie Traclet team
M
Mik P.
Rating: 1 out of 5
following a purchase from 27/12/2025
Customer service is not responding, package didn't arrive, for English page you have to scroll down all the way to find a tiny button.
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Response from Chapellerie Traclet
Hello Mik,

Thank you for taking the time to share your opinion. We are sincerely sorry that your experience did not meet your expectations. Your satisfaction is our priority, and we will strengthen our customer service to ensure better responsiveness. Regarding the website, we will work to improve the visibility of our English page. Please do not hesitate to contact us directly for any questions or concerns, we are here to help you.

Best regards,
The Chapellerie Traclet team
J
Jérémy L.
Rating: 4 out of 5
following a purchase from 02/01/2026
Good product, just a shame to have paid €8 for a return.
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Response from Chapellerie Traclet
Hello Jérémie,

Thank you for your positive feedback regarding our products. We understand your disappointment regarding the return fees and want to assure you that we are doing our best to offer advantageous solutions to our customers. Your feedback is valuable and will help us continue to improve our service. Please do not hesitate to contact us for any questions or assistance.

Best regards,
The Chapellerie Traclet team
A
Anne-Perrine B.
Rating: 2 out of 5
following a purchase from 02/01/2026
Disappointment with one of the two ordered products which should be size 55 and fits perfectly... to a head size 50 of a 6-year-old child
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Response from Chapellerie Traclet
Hello Anne-Perrine,

Thank you for your feedback and we are sorry to hear that one of your products does not meet your expectations in terms of size. We invite you to contact our customer service to find a suitable solution. Your satisfaction is our priority.

Best regards,
The Chapellerie Traclet team.
J
Jean Claude R.
Rating: 4 out of 5
following a purchase from 19/12/2025
Good Corresponds to what I wanted..
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Response from Chapellerie Traclet
Hello Jean-Claude,

Thank you very much for your positive feedback! We are delighted to hear that our hat shop met your expectations. Please do not hesitate to reach out to us if you need anything.

Best regards,
The Traclet Hat Shop Team
D
Denis P.
Rating: 4 out of 5
following a purchase from 30/12/2025
Good quality. Maybe a bit tight for a large head! The visor, too stiff, prevents any aerial vision once the cap is well pushed down. Velcro too short for ear protectors.
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Response from Chapellerie Traclet
Dear Denis, thank you for your feedback and we are delighted that you appreciated the quality of our products. We take your comments regarding the size and the visor into account, and we will ensure to pass them on to our team for possible future improvements. Please do not hesitate to contact us if you have any other suggestions or needs.
L
Lionnel G.
Rating: 1 out of 5
following a purchase from 28/12/2025
Disappointed with the quality
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Response from Chapellerie Traclet
Hello Lionnel,

Thank you for taking the time to share your feedback. We are sorry to hear that our product did not meet your expectations. Your satisfaction is paramount to us, and we would like to discuss this further to find a solution. Please feel free to contact us directly.

Best regards,
The Chapellerie Traclet team
N
Nagnouma K.
Rating: 1 out of 5
following a purchase from 20/12/2025
Reactive customer service but misleading. Even though the ordered size is "special", I was not informed of such a long delay. The site mentions fast delivery in 24 or 72 hours! What a scam
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Response from Chapellerie Traclet
Hello Nagnouma,

Thank you for taking the time to share your experience. We are sorry to learn that the delivery time did not meet your expectations. Our "special" sizes can indeed lead to different delays than those mentioned on our site. Your feedback is valuable, and we will work to improve the clarity of our information. We remain at your disposal for any questions or assistance.

Best regards,
The Chapellerie Traclet team
P
Pascal M.
Rating: 1 out of 5
following a purchase from 23/12/2025
Hello, it has been more than two weeks since I ordered and I still haven't received anything. Traclet announces deliveries in 4 days, which is completely misleading.
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Response from Chapellerie Traclet
Hello Pascal,

Thank you for taking the time to share your feedback. We are sorry to hear that you have not yet received your order and understand your frustration. According to the tracking,
Shipped Armada Levell 12/24/2025 6:02:31 PM
Payment made 12/23/2025 12:47:25
under tracking DPD 10714000757776
We have taken all the steps following your emails to DPD.
According to the package tracking, it was delivered yesterday to the pickup point
https://trace.dpd.fr/fr/trace/10714000757776
remaining at your disposal
Best regards,
The Chapellerie Traclet team
N
Norbert L.
Rating: 4 out of 5
following a purchase from 24/12/2025
Purchase of a good quality beret, lacks a bit of density. Good quality/price ratio nonetheless.
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Jerome C.
Rating: 2 out of 5
following a purchase from 23/12/2025
I was delighted to buy nightcaps made in France, but I clicked wrong and bought nightcaps made in China. Grrrrrrrrrr…
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Response from Chapellerie Traclet
Hello Jerome,

Thank you for taking the time to share your feedback. We are glad that our nightcaps interest you. We understand that this may have been frustrating and we hope you will find satisfaction in your purchase.
It is of course possible to exchange it for one of our models made in France.
Remaining at your disposal
Best regards,
The Chapellerie Traclet team
M
Marie Jeanne C.
Rating: 4 out of 5
following a purchase from 10/12/2025
Well
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Response from Chapellerie Traclet
Dear Marie Jeanne, we warmly thank you for your positive feedback regarding our site "Chapellerie Traclet". Your satisfaction is our priority and we are delighted that you found your experience pleasant. Please feel free to share your suggestions to further improve our services.
S
Samy C.
Rating: 2 out of 5
following a purchase from 06/12/2025
Color does not match the photo on the website. Much duller
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Response from Chapellerie Traclet
Hello Samy,

Thank you for your review and for taking the time to share your experience. We are sorry to hear that the color of your item does not meet your expectations. Our teams strive to present accurate photos, but we understand that shades may vary. We appreciate your feedback and remain at your disposal to discuss your order and offer solutions.

Best regards,
The Chapellerie Traclet team
G
Gilles G.
Rating: 4 out of 5
following a purchase from 24/11/2025
good article to see on the duration
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Maryline D.
Rating: 4 out of 5
following a purchase from 26/11/2025
Beautiful straw hats, especially make sure to take your head size!!
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Luc R.
Rating: 4 out of 5
following a purchase from 29/11/2025
Very nice cap, good quality, good shape, very flattering. Delivery time to Belgium a bit long
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