Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
No refund possible
Misled about the product
Website for returns not simple
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Response from Chapellerie Traclet
Hello
thank you for the comment
the information is noted from the beginning of the product description
Straw hat for women Provençal model. This
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
French-made product, corresponding to my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2021
Very satisfied, I recommend the site and its products, which will cover for a good while the little hair I have left.
Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
I am not sure about recommending on this site, I like the quality
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2021
barigoules
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Response from Chapellerie Traclet
hat sits on the head and does not sink because its crown is flat. This women's hat simply holds with the two laces that are tied with ribbons under the chin. Professional hat and not a costume hat.
Attention due to numerous abuses: no exchange or refund is possible to prevent it from being worn during an evening or ceremony.
100% natural straw
French manufacturing
returns are quite simple
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2021
Delivery too slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Well done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Perfect hat, but I was scared about the delivery time! I was expecting 4 weeks instead of 2 or 3! I had to ask for it. Fortunately, very responsive service from Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2021
Smooth and intuitive navigation.
Clear and relevant information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2021
Very easy to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2021
Products received in just over a week after ordering, products conforming in size and of very good quality.
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Rating: 4 out of 5
following a purchase from 22/06/2021
Delivery a bit long but announced. And in the end, the delay was very correct.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2021
Clear site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2021
Usually no issues, this time the JUSTIN MOORE straw hat received in black is all ripped on the left side and thus shows the white straw, it's milk it's a hat for 130 euros
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Response from Chapellerie Traclet
Hello, we apologize for this issue. Please send us a photo at [email protected] so we can see if we can proceed with its exchange if we still have the model in stock in your head size. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2021
Reliable information on delivery and its uncertainties. Very good article, careful packaging. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2021
Exactly as I expected. Beautiful quality!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2021
I am satisfied with the site and even more with the hat, but I did not receive the user guide as indicated in the description...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
The ordered hat arrived well, conforming, but I had to wait more than a month!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2021
Very good discovery for me! Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
I have already ordered several times. The items are always of good quality.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2021
I ordered a Tilley hat, I paid for express delivery with TNT, to receive the package the day after shipping as indicated. The item was shipped on June 25. On June 29, having still received nothing, I called. I was sent an email saying that the item had indeed been shipped. I was finally delivered on July 1. The logistics really leaves much to be desired.
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Response from Chapellerie Traclet
Hello, as indicated when ordering, the delivery time for the ordered size was 2 weeks https://www.chapellerie-traclet.com/fr/chapeau-tilley/4803-le-chapeau-ltm5-airflo-naturel.html#/8-taille-55_cm the order was placed on 20/06/2021 It was delivered to you on 01/07/2021, which is within the 2 weeks as indicated when ordering. In the event that the TNT carrier did not deliver the next day, we made a complaint, but this information should be noted for the carrier and not our company which does not handle delivery. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Satisfied on all points
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2021
I couldn't finalize my order on the site, but everything went perfectly well over the phone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2021
Good communication about the delivery time (15 days), which allowed me not to worry, thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2021
easy site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2021
GIFT CHECK RECEIVED QUICKLY
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2021
site where you can navigate easily
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2021
navigation very good because I was looking for a special product and I found it right away
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2021
Good quality
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2021
As of July 8, 2021, I still have not received the hat
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Response from Chapellerie Traclet
Hello
please excuse us for the delivery delay, currently the package is in Swiss Customs.
This procedure being mandatory for all products imported from France.
Here is the tracking of your order which has been sent to you by email and is also visible on your account.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF227188999FR
please excuse us again for this inconvenience beyond our control.
remaining at your disposal
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2021
Wide choice, even if navigation turns out to be a bit impractical. Beautiful quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2021
easy navigation and good description, very beautiful quality products, otherwise order placed on May 25, received on June 24 after calling, and I did not receive any email to inform me of this delay (not even in spam)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Good site. A better identification of made in France products would be desirable.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/06/2021
The site states delivery in 48 hours, ordered on Friday received on Friday, for me that makes 7 days... and oh surprise that half of the order is in the package, I ordered 2 items and it's the cheaper one that arrived, I just made a complaint, I'm waiting for a response...
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Response from Chapellerie Traclet
Hello, we apologize for this delay, for the second one We refunded it because it had a defect and Stetson no longer has this model. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2021
Fast shipping Product conforms and of quality Satisfied with my choice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/06/2021
I have great difficulty connecting to my account.
Return shipping costs are payable.
Their emails go to spam.
My order was delayed.
They do not respond or very slowly.
One of the products is not correct.
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Response from Chapellerie Traclet
Hello
for connecting to your account, here is the link on our site
https://www.chapellerie-traclet.com/fr/authentification?back=my-account
You can log in with your email and password.
Shipping costs are payable when returning unless indicated on the site in the case where you pay by PayPal. In this case, it is refunded by Paypal.
Regarding emails, we have personal emails in gmail and they do go into the spam folder. In this case, at least one email should be validated so that the others are not.
Regarding the delay, as indicated on the product sheet for sizes out of stock, the delay is 1-2 weeks
You ordered on Saturday, June 12 and the order was delivered on June 28. It is true 2 additional days.
Finally, what is the issue with the model that does not fit.
remaining at your disposal.
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2021
Delivery on the scheduled date, but the Benodet cap is large: rather 60 than 59 requested. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2021
Deadlines respected. product quality ok.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2021
Thank you the hat fits me like a glove!
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