Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I am disappointed because I only received part of my order without being informed and I do not know if it is due to an error or an oversight: I received the hat but not the telescopic walking stick
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Response from Chapellerie Traclet
Good evening
We normally sent with the hat a packing list indicating that the stick is yet to be delivered.
We will keep you informed at the beginning of next week for the delivery of the trekking stick.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2021
comfortable site, easy to navigate with a lot of choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Difficulty in choosing the size of the hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2021
The site is easy to use and well organized, some items seem expensive but are of good quality which justifies the price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2021
no review
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2021
The package arrived damaged. But inside, the hat was protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2021
Good packaging and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2021
Nothing to complain about. Quality item, fast shipping. Several purchases made and always satisfied.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2021
The description of the ordered product does not match the product
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Please send us a photo of the item received at [email protected]
so we can proceed with sending the correct product.
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2021
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2021
Beautiful site but lacks many sizes
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Response from Chapellerie Traclet
hello thank you for your message. What size do you need that we have more? best regards Traclet sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2021
The product does not correspond in any way to the photos
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Response from Chapellerie Traclet
Hello, we apologize if there is an error. Please send us a photo at [email protected] so we can proceed with its exchange. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Very nice hat, good value for money, fast shipping but unfortunately a small hole between the braids. I would have liked to give 4.5
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2021
Delivery not made on the said day but the next day by Colissimo. Message received at 10 am saying we were absent while we had not left our home.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2021
I placed an order on April 28 for delivery within 2 weeks (according to the Traclet site). I received the order on June 18. So for a delivery within 2 weeks, it took more than 7 weeks to receive my order. Not reliable. No excuse or understanding from the after-sales service.
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Response from Chapellerie Traclet
Hello
During your calls, we clearly indicated the return and in a message indicating the return following your call, we clearly indicated please excuse us for this delay due to a manufacturing delay for this historical hat.
As with the previous order, please check your spam.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2021
There was a problem with the hat I received. I contacted the TRACLET hat shop and they were very responsive and sent me another hat. So a serious company. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2021
Everything is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
Well-packaged product received within the agreed timeframe
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2021
I found the item I was looking for in 2' and the delivery and payment procedure was very simple
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2021
I am satisfied. The delivery was punctual. I think the stock shortage must be due to COVID otherwise perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2021
Always beautiful hats with an interesting quality/price ratio. Lots of choices for all budgets.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
Beautiful product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
Easy and pleasant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Fast, compliant, excellent delivery site to recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2021
Overall low-quality item
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Response from Chapellerie Traclet
Hello
We have two qualities of military berets.
If this one does not suit you, we have the military beret from laulhere which is higher quality.
It is certainly possible to change it.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2021
Hello, the visor is all scratched.
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Response from Chapellerie Traclet
Hello, the visor has a protective film that needs to be removed. If there are scratches on the visor, please send us a photo at [email protected]. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
very fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/06/2021
The delivery time is very long and when you call either they answer or the person is very unpleasant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
Correct product, but very fine cotton that may wear out in high heat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2021
Everything is perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2021
Very quickly delivered within the announced deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2021
A good hat, a working site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2021
Hello
The indicated delay was indeed stated as 3/5 weeks for manufacturing.
For the person you called, you called the store and not the website.
The person kept you informed in addition to the various emails that were sent to you for the
Tracking of your order.
We hope that the hat meets your satisfaction.
Remaining at your disposal at 0477714058 to discuss it.
Best regards
Traclet Sébastien
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Response from Chapellerie Traclet
Only 1 product out of the 2 ordered present in the package. Complaint email without response to date.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Nothing to report. Good respect for commitments.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2021
Order not received, no explanations... too bad
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Response from Chapellerie Traclet
Hello
We will check the colissimo tracking on Monday morning.
Remaining at your disposal
Good evening
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/06/2021
Hat too big
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Response from Chapellerie Traclet
Hello
If the hat is too big, it is certainly possible to exchange it.
Please return it to our address with your order reference.
Have a good weekend
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
Having chosen a Colissimo without signature, I am disappointed that a simple cap was delivered in a box too large for a standard mailbox. I had to go to the post office, which I wanted to avoid.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2021
nothing to say about the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2021
I placed an order for a Gavroche style cap, order made on 06/04/21, the site indicates delivery between 48h and 72h. To date, I have been debited for my item but have received no news or delivery. I will return to the site soon to inform future customers of the seriousness of this company which is currently not professional.
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Response from Chapellerie Traclet
Hello
The order was sent on Monday, June 7 under colissimo tracking 6m17879354882
You even received two emails from the post office that you read.
One of which indicated an incident and therefore a delay in delivery.
Normally, the post office should indicate the day it will be delivered.
Please excuse us for this inconvenience beyond our control.
A complaint has however been made
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2021
It is a pity that you cannot modify an order as soon as it is validated. I had to make a second order due to a size error (on my part) in the first one. So I had to make a return.
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