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Rating: 4 out of 5
pleasant
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Fast delivery with many choices
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A
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
Too bad there is no rating (-) 20!
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Response from Chapellerie Traclet
Hello
As indicated on the day of your order, the ordered color was in stock. You chose to change the color. This is what we did and ordered for you.
As indicated, we should receive it this week.
This product is made in Portugal as
Indicated on the product sheet.
Best regards
Traclet Sébastien
As indicated on the day of your order, the ordered color was in stock. You chose to change the color. This is what we did and ordered for you.
As indicated, we should receive it this week.
This product is made in Portugal as
Indicated on the product sheet.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
No problems. Recommended.
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A
Rating: 4 out of 5
very good choice of items for both men and women
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A
Rating: 4 out of 5
The quality is there, this is my fourth purchase and I am generally satisfied.
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A
Rating: 4 out of 5
Simple and serious site, there is a lot of choice and especially small sizes for men and women, great and of good quality. I recommend this site.
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A
Rating: 4 out of 5
Very wide choice of items, good quality and easy to visit site.
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A
Rating: 4 out of 5
Satisfactory order and delivery. Item a bit expensive nonetheless.
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A
Rating: 4 out of 5
I found a difference between the measurement of my head and that of the beret... it was too big.
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A
Rating: 4 out of 5
Delivery was delayed due to the Covid context, however I am satisfied with the quality of the delivered product.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Fast delivery and product as described.
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A
Rating: 4 out of 5
Fast delivery, item as described and very good packaging.
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A
Rating: 4 out of 5
Everything is precise.
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A
Rating: 4 out of 5
The note on the delivery.
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A
Rating: 4 out of 5
Everything was fine...
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast delivery.
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A
Rating: 4 out of 5
A lot of choice, and good quality.
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A
Rating: 4 out of 5
Hat a bit tight for the size at the beginning of wearing but is quickly forgotten given its flexibility and the softness of the material; which means it surprisingly does not mark the forehead.
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A
Rating: 4 out of 5
Order as described.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
Very long wait
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Response from Chapellerie Traclet
Hello, we apologize for this delivery delay, the manufacturing took longer than expected and we are sorry. We hope that the suspenders will fully satisfy you. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Receipt conforms to the order. Too bad this hat does not have an inner lining.
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A
Rating: 4 out of 5
Navigation often interrupted and unclear.
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A
Rating: 4 out of 5
Too bad you can't pay with your own credit card, you have to go through PayPal.
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A
Rating: 4 out of 5
The item is very well finished.
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A
Rating: 4 out of 5
For a first order: TOP!
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A
Rating: 4 out of 5
Trilby received according to the indications. Product also conforms to the description. Indeed, it is a bit small: the 58 is borderline for my head circumference of 57, and the 57 is too small.
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A
Rating: 4 out of 5
Product meets my expectations.
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A
Rating: 2 out of 5
Delivery time much too long (several weeks). Quality/price ratio not interesting. I am not satisfied with the delivery due to the delays. Otherwise, very correct reception by the chosen distribution center.
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Response from Chapellerie Traclet
Hello, thank you for your message, as indicated when choosing the size, as well as during the order summary, the delivery time for the chosen size (57 cm) was 1-2 weeks. For the quality of the product, this model is made in Italy from a straw quality that is more than recognized. What were you expecting more to have better satisfaction? This way we could improve the product. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
No problems encountered regarding navigation and service. Complete satisfaction.
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A
Rating: 4 out of 5
no problem !!
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A
Rating: 4 out of 5
Good, nothing to say
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A
Rating: 4 out of 5
Well-made site. Easy and clear for navigation. I will return.
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A
Rating: 1 out of 5
I have not yet received my order!
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Response from Chapellerie Traclet
Hello,
Currently, deliveries outside of France are longer.
As indicated by colissimo tracking 8q53778583879.
The package is in the postal network, the delay is currently longer due to Covid 19.
Thank you for your understanding
Best regards
Traclet Sébastien
Currently, deliveries outside of France are longer.
As indicated by colissimo tracking 8q53778583879.
The package is in the postal network, the delay is currently longer due to Covid 19.
Thank you for your understanding
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
The order took time to arrive but everything arrived well in the end. I am satisfied.
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