Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2021
Very good site with a wide variety of headgear choices, I already plan to recommend, very satisfied! Deliveries are very fast and reliable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
Too bad there is no photo with the hat worn for each item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2021
Very good item delivery in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
despite a delay for delivery 1 month after the order it's not reasonable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2021
Everything went as planned. The product is particularly well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
quality and just perfect size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
Relatively well-made site could be more explicit about manufacturing and delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2021
Fast delivery, item conforms to the description, I will certainly recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Quality products
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2021
Fast delivery but poor quality product that does not match the quality of your hats.
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Response from Chapellerie Traclet
Hello, thank you for your message. Please let us know the changes in the enlargement you wish as we have been offering this model for several years and our customers are satisfied. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
Very good telephone reception. Very good reception also at the factory.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2021
I am very disappointed, I received my hat 3 days late and it has a stain, so it is impossible to wear it without looking ridiculous. I did not find a return slip in the box, I wrote to you two weeks ago to ask how I could return it and I have not received a response. I want to return it and get a refund.
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Response from Chapellerie Traclet
Hello
we did respond to you on 09/07/21 at 9 am
You will find below the response to your message
We asked you for a photo of the model received with the defect and we will proceed with its exchange.
We are sorry if you did not receive an email but from our side, we did respond.
While waiting for your photo at [email protected]
remaining at your disposal.
Best regards
Traclet Sébastien
Hanae TRACLET - 07/05/2021 - 09:09
Hello,
Please send us a photo of the model received at [email protected] in order to proceed with its exchange.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
4, Rue de Cadore, 42 300 Roanne
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2021
The order went well, the cap is very nice. Unfortunately, it is a little too big, the size below would probably have been too small. I just found it very complicated to choose given the very wide selection.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2021
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2021
Large selection and expected quality, I adhere.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2021
Nothing to say about my order, except that the size does not fit after all and that the return costs are at our expense, it's a shame..!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
Good quality. I wonder about the hold in the rain.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
Navigation on the site to place the order is not very simple.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
It was a promotion!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
It took more than a month, otherwise the product is good..
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2021
SENDING ERROR
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Please send us a photo of the cap with the reference you received in order to do what is necessary to send you the correct cap. Our email is [email protected]
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2021
compliant and fast
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2021
The shipping and return costs for a €10 item are too high...
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Response from Chapellerie Traclet
Hello, thank you for your message. The shipping costs for a colissimo are €4.95 for sending and we cannot reduce these shipping costs without then deteriorating the delivery. If you have another solution, we are of course listening. Remaining at your disposal for exchanges. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
Good product, despite being unavailable after I placed my order. Delivery was perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2021
A bit long delay but good product
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2021
Still not received, it's been almost 10 days
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Response from Chapellerie Traclet
Hello, we have made a complaint today to get the tracking of your package. If there is an issue, we will resend you both berets. Please excuse us for this inconvenience beyond our control. Remaining at your disposal. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2021
All OK... fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2021
Order promised in 24/48h and 7 days later still not received.
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Response from Chapellerie Traclet
Hello
The chosen delivery time is 2/3 days.
The 24-hour delivery is either by tnt or chronopost.
According to the tracking, the package will be delivered on Tuesday at the relay point following the May 8th point.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2021
Fast delivery. The problem with buying clothes by mail is that you can't try them on before purchase. Newsboy caps larger than desired.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
May 4
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
TRACLET nothing to say, order and shipment compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
Good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2021
Very nice site, a lot of choices
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2021
Your size 60 is too big, I will return it but the return shipping costs are at my expense, well done Traclet this is the last time I order from you
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
We will recheck upon arrival but when sent, the hat measured 60cm.
What hat do you have in size 60 cm for comparison?
Remaining at your disposal
Best regards
Traclet Sébastien.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2021
product compliant with the photo and description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2021
easy to navigate the site, good ergonomics.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2021
good! nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2021
Aaaa
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2021
Very slow delivery... more than 15 days
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
We had to send you a second
Package because the first is in the network but we were able to get more information from the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
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