Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 15/04/2021 à 18h46 following a purchase from 01/04/2021

Nice, easy in the advice

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Acheteur Vérifié

Published on 15/04/2021 à 17h08 following a purchase from 08/04/2021

Overall I am satisfied with my order and the site's respect for the 24-hour delivery time.

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Acheteur Vérifié

Published on 15/04/2021 à 15h37 following a purchase from 12/04/2021

Very good product

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Acheteur Vérifié

Published on 14/04/2021 à 22h26 following a purchase from 07/04/2021

No problem with the order and delivery. Perfect for a first order.

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Acheteur Vérifié

Published on 14/04/2021 à 09h52 following a purchase from 03/04/2021

beautiful quality, top packaging

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Acheteur Vérifié

Published on 13/04/2021 à 19h20 following a purchase from 05/03/2021

I gave 4 stars because the product was not available and this was not indicated at the time of purchase otherwise nothing to complain about.

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Acheteur Vérifié

Published on 13/04/2021 à 18h13 following a purchase from 05/04/2021

Hello to the team, I am very satisfied overall with the Chapellerie Traclet website, it only features quality manufacturers and a wide selection of flat caps. I had given recommendations on the selection of my London City Sport cap regarding its assembly which I wanted to be perfectly symmetrical, and they were respected and I am very happy because it is of beautiful precise and neat workmanship, the seams are fine and the fitting of the pieces is almost perfect, the satin interior is very comfortable as you immediately feel the warmth caused by the virgin wool but without having a suffocating head even when wearing it for several hours in a row. The colors are a bit warmer and darker than in the picture, and I would have appreciated a slightly brighter blue, but this gives it a relatively warm chic. Just a small point to reach perfection, the loop of the back strap is not perfectly centered in its adjustment especially since it is a decorative strap that does not allow tightening... but it can be fixed. Otherwise, it fits correctly, the 58 fits just right, I can't take it off! So thank you to the manufacturer City Sport and the Chapellerie Traclet for its selection! I am also disappointed not to have received a welcome commercial offer for my first order which also fell on my birthday, which is why I only gave 4 **** instead of 5, because most shops take care of their customers on this point. Delivery on time, nothing to say, but we would like to find goodies such as a catalog, a cover with the name of the hat shop or the manufacturer, a mini travel brush, stickers, loyalty card... the little extra imbued with care and consideration for the customer that is lacking everywhere today and that triggers loyalty! Thank you anyway and see you soon for a future Stetson purchase planned for next winter, if that's not a stretched pole...

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Acheteur Vérifié

Published on 13/04/2021 à 11h04 following a purchase from 05/04/2021

Great choice, easy navigation

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Acheteur Vérifié

Published on 13/04/2021 à 10h06 following a purchase from 05/04/2021

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Acheteur Vérifié

Published on 12/04/2021 à 17h39 following a purchase from 02/04/2021

Delivery ok.

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Acheteur Vérifié

Published on 12/04/2021 à 17h18 following a purchase from 29/01/2021

No problem.

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Acheteur Vérifié

Published on 12/04/2021 à 08h37 following a purchase from 31/03/2021

pleasant site and simple online ordering.

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Acheteur Vérifié

Published on 09/04/2021 à 20h15 following a purchase from 06/04/2021

The hat sent is not the same as the one I ordered, the photo on the site is not accurate

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Response from Chapellerie Traclet Published on 10/04/2021

Hello
We have received your photos, but the hat received is indeed the indicated reference and the wide-brimmed hat is made of raffia with a trim.
We have not received any feedback following our message.
Please let us know the issue encountered.
Remaining at your disposal
Best regards
Traclet

Acheteur Vérifié

Published on 09/04/2021 à 17h53 following a purchase from 27/03/2021

No problem at all

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Acheteur Vérifié

Published on 09/04/2021 à 17h27 following a purchase from 02/04/2021

very beautiful hats

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Acheteur Vérifié

Published on 09/04/2021 à 17h01 following a purchase from 04/04/2021

Impeccable service

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Acheteur Vérifié

Published on 09/04/2021 à 07h54 following a purchase from 01/04/2021

Good quality and fast delivery, but prices a bit high

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Acheteur Vérifié

Published on 08/04/2021 à 23h42 following a purchase from 02/04/2021

Delivery of a different product than the one ordered!

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Response from Chapellerie Traclet Published on 09/04/2021

Hello
please excuse us for this error, we sent the ANTI UV Hat by Lofck PEYRON instead of the cap. We hope this one suits you and gives you satisfaction.
please again accept our apologies for this inconvenience.
Best regards
Traclet sebastien

Acheteur Vérifié

Published on 08/04/2021 à 19h03 following a purchase from 29/03/2021

telephone advice - site - delivery speed

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Acheteur Vérifié

Published on 07/04/2021 à 23h00 following a purchase from 31/03/2021

No.

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Acheteur Vérifié

Published on 06/04/2021 à 17h21 following a purchase from 14/02/2021

Item ordered on February 14, 2021 received on April 6, 2021 after many reminders from my side.
Very disappointed with this service.

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Response from Chapellerie Traclet Published on 07/04/2021

Hello
Yes, our manufacturer has extended their production times since COVID, which can now go up to 12 weeks.
Please excuse us for this inconvenience.
We hope that the cap will satisfy you.
Thank you for your understanding.
Remaining at your disposal.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 05/04/2021 à 21h01 following a purchase from 31/03/2021

IT'S A SHAME THAT WE CANNOT VISUALLY APPRECIATE THE QUALITY OF THE PRODUCTS ON THE SITE. THE FINISH OF ONE OF THE ORDERED ITEMS LEAVES MUCH TO BE DESIRED.

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Acheteur Vérifié

Published on 05/04/2021 à 08h52 following a purchase from 29/03/2021

Unable to give a review: I still have not received my order!

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Response from Chapellerie Traclet Published on 06/04/2021

Hello
Please find below the tracking link for your order placed on March 29. It was shipped on March 29, the same day under tracking colissimo 6H12282717484
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12282717484
A complaint has just been made today.
Please excuse us for this inconvenience beyond our control.
Thank you for your understanding.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 04/04/2021 à 22h19 following a purchase from 28/03/2021

Fast delivery

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Acheteur Vérifié

Published on 03/04/2021 à 21h13 following a purchase from 31/03/2021

I had contacted the hat shop in December for this cdé and the person I spoke to on the phone was supposed to call me back to tell me when this model would be available. Fortunately, I looked again because otherwise I would still be waiting for their call.

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Acheteur Vérifié

Published on 02/04/2021 à 18h13 following a purchase from 29/03/2021

very good. Thank you

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Acheteur Vérifié

Published on 02/04/2021 à 11h54 following a purchase from 10/03/2021

Clear site, order placed on March 10 and received on March 31. Good quality hat and the right size.
Only small downside: the order history did not indicate the exact tracking of my purchase.
I recommend this very professional site.

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Acheteur Vérifié

Published on 02/04/2021 à 06h44 following a purchase from 26/02/2021

Delivery time is way too long and no information on this subject.

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Response from Chapellerie Traclet Published on 02/04/2021

Hello
please excuse us for this delay longer than the attached one by 2 weeks.
We are sorry but currently with the health conditions our manufacturers are delayed.
We hope, however, that the hat gives you satisfaction.
remaining at your disposal.
best regards
Traclet

Acheteur Vérifié

Published on 01/04/2021 à 11h31 following a purchase from 25/03/2021

Good quality/price ratio, fast delivery, impeccable!

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Acheteur Vérifié

Published on 30/03/2021 à 20h22 following a purchase from 20/03/2021

Very large selection of hats, but I gave 4/5 because the packaging box was far too large for 2 small bucket hats.

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Acheteur Vérifié

Published on 30/03/2021 à 10h54 following a purchase from 22/03/2021

48 H delivery

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Acheteur Vérifié

Published on 29/03/2021 à 13h31 following a purchase from 14/03/2021

no comment

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Acheteur Vérifié

Published on 28/03/2021 à 14h24 following a purchase from 21/03/2021

Navigation is not always easy to find a hat, fortunately there is the possibility to review the hats that have been previously spotted. The return is not always relevant.

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Acheteur Vérifié

Published on 28/03/2021 à 11h56 following a purchase from 21/03/2021

I received a message about a delivery in progress and a product out of stock, which one is correct?

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Acheteur Vérifié

Published on 28/03/2021 à 09h06 following a purchase from 24/03/2021

I regret the absence of UV protection

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Acheteur Vérifié

Published on 27/03/2021 à 23h10 following a purchase from 23/03/2021

serious site, fast delivery

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Acheteur Vérifié

Published on 26/03/2021 à 22h15 following a purchase from 22/03/2021

Everything is fine, but on the return part of a package, we cannot directly print the return slip

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Response from Chapellerie Traclet Published on 27/03/2021

Hello
Thank you for your message.
The note is harsh while the return is simple because you can make the request directly on the website from your account.
What solution do you propose?
Remaining at your service
Best regards
Traclet

Acheteur Vérifié

Published on 26/03/2021 à 21h42 following a purchase from 08/03/2021

Thank you very much

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Acheteur Vérifié

Published on 26/03/2021 à 15h13 following a purchase from 22/03/2021

well received

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Acheteur Vérifié

Published on 26/03/2021 à 14h31 following a purchase from 18/02/2021

No deadline has been given to me.
However, the payment works very well!

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Response from Chapellerie Traclet Published on 26/03/2021

Hello
The delivery time was indeed noted in red on the product sheet of the Tilley hat https://www.chapellerie-traclet.com/fr/chapeau-tilley-coton/2293-chapeau-t5mo-organic-airflo-olive-tilley-.html#/7-taille-56_cm/53-couleur-olive
It was also indicated in the order summary and sent by email.
Normally, we also indicated it during your call.
Remaining at your disposal.
Best regards
Traclet