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Rating: 4 out of 5
deadlines respected
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
The site is well done. Great delivery. Lots of new items. Nothing to say.
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A
Rating: 4 out of 5
no comment
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A
Rating: 4 out of 5
Delivery on time, despite contradictory messages. Good quality, not deep enough to hold well on the head.
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A
Rating: 4 out of 5
This was my first visit and I was delighted, I found what I had been looking for for three years. A big thank you for the clarity of your site
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
The hat is beautiful with just a downside regarding the fleece lining which is only around the ears and not on the entire hat which seems to me is not specified in your description
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A
Rating: 4 out of 5
very good but I would like to receive a message earlier if an item is no longer in stock and especially when it can be delivered!
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Very wide choice
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A
Rating: 4 out of 5
warm and very pleasant site. You can easily find what you are looking for
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A
Rating: 2 out of 5
I did not receive the right color (black instead of brown).
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Response from Chapellerie Traclet
Hello
please excuse us for this error, please send us a photo of the received chapka by email at [email protected] and we will proceed with its exchange.
Best regards
Traclet
please excuse us for this error, please send us a photo of the received chapka by email at [email protected] and we will proceed with its exchange.
Best regards
Traclet
A
Rating: 4 out of 5
good except for the delivery
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A
Rating: 4 out of 5
Good product.... the site photos do not allow for a good enough identification of the product.
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A
Rating: 4 out of 5
All good, everything is okay
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A
Rating: 4 out of 5
Change of habits and return to good form, thank you
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A
Rating: 4 out of 5
8 out of 10
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A
Rating: 4 out of 5
Delivered on time. Service was great.
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A
Rating: 1 out of 5
Fast shipping on the site, the same day, well-packaged, for a product of lesser quality
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Response from Chapellerie Traclet
Hello
Thank you for your message.
If the model received is not suitable, it is of course possible to change it for a higher quality if this model does not suit.
Best regards
Traclet
Thank you for your message.
If the model received is not suitable, it is of course possible to change it for a higher quality if this model does not suit.
Best regards
Traclet
A
Rating: 4 out of 5
It would be good to put a photo of the hats worn by a model to better understand.
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A
Rating: 4 out of 5
Good article and received quickly
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A
Rating: 4 out of 5
For a first order, everything was perfect, item not disappointing, fast delivery
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A
Rating: 4 out of 5
Easy navigation and quick response to my questions.
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A
Rating: 4 out of 5
Very good product
A downside on the communication of the order tracking.
Thank you
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A downside on the communication of the order tracking.
Thank you
A
Rating: 4 out of 5
Just the right size.
Fast delivery.
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Fast delivery.
A
Rating: 4 out of 5
Perfect. Too bad for the one size fits all
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A
Rating: 2 out of 5
I am disappointed with the received item because it has a weird shape that is really not nice, it has 2 bumps on the sides... if I want to exchange, I have to pay fees to return it. I had already paid shipping fees, it starts to be a lot. No commercial gesture from customer service. So be careful, be sure of yourself!
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Response from Chapellerie Traclet
Hello
we are sorry if the product does not suit you. This model has been sold for many years with a rating of 4.4 out of 5 which is still a good rating for a product at 13 euros.
As with any exchange, we share the shipping costs, you take care of the return to us and we take care of the reshipment.
On a product at 13 euros, we cover the reshipment which amounts to 4.95 euros but we cannot cover all shipping costs.
Thank you for your understanding.
Best regards
Traclet
we are sorry if the product does not suit you. This model has been sold for many years with a rating of 4.4 out of 5 which is still a good rating for a product at 13 euros.
As with any exchange, we share the shipping costs, you take care of the return to us and we take care of the reshipment.
On a product at 13 euros, we cover the reshipment which amounts to 4.95 euros but we cannot cover all shipping costs.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 4 out of 5
GOOD
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A
Rating: 4 out of 5
very nice cap, I am completely satisfied.
Problem with the order, impossible to choose a pickup point, so had to choose colissimo, which costs two euros more
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Problem with the order, impossible to choose a pickup point, so had to choose colissimo, which costs two euros more
A
Rating: 2 out of 5
marking issue
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Response from Chapellerie Traclet
Hello
yes the person made a mistake who does the marking made a mistake, a new one is being sent back.
Please excuse us for this error.
Best regards
Traclet
yes the person made a mistake who does the marking made a mistake, a new one is being sent back.
Please excuse us for this error.
Best regards
Traclet
A
Rating: 4 out of 5
Fast and efficient work
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A
Rating: 4 out of 5
VERY PRACTICAL SITE - ultra fast shipping
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Rating: 4 out of 5
Fast and compliant delivery. Good
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A
Rating: 4 out of 5
Size problem, my first order I ordered size 58, it's too big, this time I ordered size 57, it's too small, so return with exchange at each delivery with costs at my expense. However, Traclet is very responsive to returns and exchanges, there are no issues with exchanges.
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
for the delivery great but the cap leaves much to be desired
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Response from Chapellerie Traclet
Hello
What is the problem with the cap?
We have several qualities of caps in this model ranging from 29 euros to 70 euros.
It is possible to change it if it does not suit you.
Best regards
Traclet
What is the problem with the cap?
We have several qualities of caps in this model ranging from 29 euros to 70 euros.
It is possible to change it if it does not suit you.
Best regards
Traclet
A
Rating: 4 out of 5
fast delivery as well as the refund
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
No particular criticism
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