Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
lamentable at all levels the boxes arrived open and damaged the lost package the company Traclet never called me back after being engaged
Translated reviews
Response from Chapellerie Traclet
Hello
We have made the necessary claims to the post office.
You even received an alert from the post office stating that we have taken the follow-up steps.
Like all packages, if this one is open, it must be refused.
In the case where the packages have been opened, please send us photos so we can take the necessary steps with the post office.
We had indicated that we were taking the necessary steps with the post office but not to call you by phone.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
very correct site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2021
very good quality product, price identical to the price practiced by the manufacturer, namely Laulhère
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Produces very good qualities, very satisfied despite a slightly long delivery time due to restocking. Thank you...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Hat exactly as seen, as desired
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
The 4 * recognize the quality of the products, but the delivery time is too long and the characteristics of the products are not clearly displayed on your site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
No comment
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2021
Fast delivery, well-packaged product, nice quality
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Well, good navigation, fast delivery, warm hat, satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2021
I found the right model but you have to look closely at the shapes, it's not always obvious without trying.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Very happy with the site. Fast delivery and super product.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
Wide choice, acceptable prices and very efficient service.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
Many varied models to make our choice.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Very good product, thank you very much.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
Nothing negative to report on the site which is easy to navigate.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
Good
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/01/2021
Very bad: I ordered a hat from the brand Jacaru but received a hat from the brand Aussie Apparel.
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Good, no problem
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2021
Fast order and shipping.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Good
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2021
I am not satisfied, the product sent was not the right one and little explanation for making the return and a photo to print for the return slip, it's a bit mediocre and not very professional
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Good presentation of the items.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Delivery timing, packaging: excellent
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Fast and compliant, well done
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
-email not received before delivery.
-delay in delivery.
-order at 190 euros and not a single gift in my package (hat care). disappointed and I would even say very disappointed.
Translated reviews
Response from Chapellerie Traclet
Hello
As indicated during our exchanges, one of the Tilley hats had a delay because it is made in Canada and with the Covid pandemic, the hat has been delayed a lot.
We have taken your comment into account for a care product.
We can offer to send you a hat brush.
Thank you for your feedback.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2021
Order received a week later, without order tracking, even though I had paid for express delivery (max 48h).
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us, the order was placed Friday afternoon and it was sent out on Monday by TNT.
An email was indeed sent on Monday at 6 PM.
Following your calls this week we have made complaints.
To date we have not received any feedback from TNT.
We will keep you informed on Monday.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
A successful first experience! Quick processing of the order, well-prepared package, a compliant product = A satisfied customer. See you soon hat shop!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Perfect service and products.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Very happy and fast
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Satisfied with the service and the look of my purchase but I haven't tried my cap outside yet.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
The site is well made.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2021
to this day still not received my order
Translated reviews
Response from Chapellerie Traclet
Hello
we will proceed with a new shipment for your chapka because TNT has not yet responded to the tracking of your package. The order should reach you next week.
Please excuse us for this inconvenience.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2021
Good but a bit disappointed with the product.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
I wonder if this is a scam, I ordered and paid for this hat months ago and still have received nothing
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us for this delay, the order will ship tomorrow from us as we are waiting for the TILLEY hats tomorrow.
Indeed, the brand has delays due to Covid 19 in Canada.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Preparation time a bit long but that's normal given the quality of the product // very satisfied with the result
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Only complaint about this transaction: the shipping cost is too high
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2021
The product received does not seem new
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for letting us know why you indicate that the product is not new.
This hat, as shown in the photos, has passed on the top of the crown and is darker elsewhere.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2020
My order was overlooked. I had to send an email for them to realize that my order had not been shipped after 1 month of waiting.
I also received a different item from mine during the first shipment.
The second shipment was the item with the correct name, but it had nothing to do with what I ordered 1 month earlier, the shape was different and the colors too. Maybe it was the old collection I had seen. Or if that is not the case, the addition of the term 'non-contractual photo' should be added.
In any case, I am very disappointed...
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us for this delay and this error.
Please send us a photo to [email protected] so we can make the change with the correct model.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2021
First order on this site and really disappointed. Cap ordered supposedly available within 48h. Cap received different from the one ordered, without any explanation and strangely the one actually ordered is no longer available for 3 to 4 weeks!!! So I think it was a default shipment. Otherwise, delivery of the wrong product was done within the deadlines.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Clear navigation and a lot of choices
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français