Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
Foreign manufacturing so we'll see over time...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
Very good, varied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2021
Honestly a very good hat for the price.
I didn't give 5 stars because you can see some sewing threads from the inner band and on the edges of the hat, nothing dramatic though.
Another small negative point is that you can notice some imperfections regarding the smoothing of the felt. 2 lumps of wool spotted for now, but I must be the only one to see them.
In the end, if we consider the item in relation to the price, this hat is of impeccable quality.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2021
but there is no invoice with the order
Translated reviews
Response from Chapellerie Traclet
Hello
the invoice was sent by email, otherwise it can be found on your account on the site.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Great
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Delivery as per the order, truly satisfied with the quality of the product. I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2021
thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Perfect except for the delivery
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2021
I have not received my order and I have no news about it
Translated reviews
Response from Chapellerie Traclet
Hello
this is not correct, you have indeed received the tracking of the package which left on January 13, 2021 for an order placed on January 13 as well.
As indicated in the tracking below, the package encountered a problem, it invites you to contact the post office or our services.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A20275532129
We have noted your remark as well as your email in the minutes.
This is therefore not a comment.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
I hope the hat will keep warm because for the price it is not very thick
A bit disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
Delivery time top-notch, the product corresponds exactly to the photos.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2021
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2021
Beautiful quality, the brown is rather black, however the chapka is large when the ears are raised and is really fitted when they are lowered. The seams may tend to press a bit too much at the ears, we'll see with use over time, maybe to shape it.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
A lot of choices on the site, very easy to access and navigate. Item perfectly
conforms to what I had seen. Delivery in accordance with the expected deadlines.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2021
Disappointed. Bad information on the site:
1/ engraving at 250 characters but an email asks me to limit to 20 characters!? : so I would have chosen a competitor.
2/I receive an email informing me of the shipment of my package while I receive an email afterwards asking for a modification: so my order was not processed!
I hope to be an isolated case.
Normal delivery and good protection.
Translated reviews
Response from Chapellerie Traclet
Hello
Yes when receiving your order, we sent you an email because there was an error.
The length of the text was over two lines in full length and it is not possible to make it that long.
We have modified the information on the length of the text.
It is not that we want to limit the text but mainly that afterwards the text is unreadable and therefore the customer is not satisfied.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
Nothing to report.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
5 hours to finally manage to place an order at 2 AM ... NOT NORMAL!!!
Payment difficulties on your site!!!
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry for this ordering issue, if you have a problem in this case please contact us by email or at 04 77 71 40 58.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Correct packaging and product conforms to what I thought. Good customer follow-up
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Delivered quickly and very good product
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2020
No delivery time respected, no apologies, no commercial gesture. Too bad the product is very good
Translated reviews
Response from Chapellerie Traclet
Hello
I find this comment unfortunate as we have clearly explained the delivery delay and we apologized for this delay in an email.
Furthermore, we provided you with a hat box worth 10 euros as a commercial gesture.
Please let us know what else you would like to satisfy you.
Thank you anyway for your comment on the product.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
Nothing to report. Fast delivery to the relay point....
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
The rain scarves are not very enveloping to protect the entire hairstyle from the rain. However, the hats are perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Great choice of products that seem to be of quality. Fast delivery. Correct prices.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Very good for the delay and the merchandise; quite good for the packaging.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2021
I find the cap not compliant, way too big
Translated reviews
Response from Chapellerie Traclet
Hello, in this case, it is of course possible to change it for a less wide model.
This type of cap is indeed the Irish cap of the peaky type. Then, depending on the face, it can also change on oneself.
Remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2021
Great site and product.
The search engine can be improved
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
very satisfied with the cap
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
Fast delivery, and very nice hat!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Good overall.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Ordered a Stetson Main Tweed cap for a Christmas gift. Impeccable service. Well-packaged parcel, received on the indicated dates with regular tracking.
A size issue when taking the recommended one below... Too bad, as I had to return (at my expense) the parcel for an exchange to the correct size. Fortunately, the email exchanges are responsive and clear, and the new shipment could be made very quickly and directly to the address of the person who was to receive the gift. This is not the first time I have ordered and I am generally very satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
GOOD FOLLOW-UP; speed
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Very well organized. Easy. user-friendly
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
The little chocolates are nice
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Clear site and easy search
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2021
turban that fits easily, beautiful quality of fabric
I am satisfied with my purchase
Translated reviews
We use cookies for audience measurement and improving user experience.