Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The cap size 56 is way too small and does not fit a head size 56
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Response from Chapellerie Traclet
Hello Jean-Luc,
Thank you for your feedback. We are sorry to hear that the size of the cap does not meet your expectations. Your satisfaction is our priority and we remain at your disposal to exchange or find an appropriate solution. Please do not hesitate to contact us by email to resolve your issue.
Best regards,
The Traclet Hat Team
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Michelle R.
Rating: 2 out of 5
following a purchase from 08/12/2025
The beanie frankly disappointed me in terms of quality and design (a small stitch right in front that has no business being there) - and the color is not nice at all - this beanie does not deserve the price it costs
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Response from Chapellerie Traclet
Hello Michelle,
Thank you for your feedback and we are sorry to hear that the beanie does not meet your expectations. Your opinion is valuable, and we take your comments regarding quality and color into account.
It is possible to change the color if the chosen colors do not suit you. Regarding the stitching, could you please send us a photo because on hats, the stitching is normally placed at the back except in certain cases.
Feel free to contact us to discuss your experience.
Best regards,
The Chapellerie Traclet team
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Denis P.
Rating: 2 out of 5
following a purchase from 04/12/2025
The hat size is too big so not suitable but I was able to remedy it by soaking it in a special bath. The bright red color of the beanie does not match, I will not wear it (not in this state that's for sure unless playing Commander Cousteau)
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Response from Chapellerie Traclet
Hello Denis,
Thank you for your feedback. We are sorry to hear that the size and color of the hat did not satisfy you. Your opinion is valuable, and we are working to improve our products. Please feel free to contact our customer service for any assistance or to exchange your item.
Best regards,
The Chapellerie Traclet team
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Anne L.
Rating: 1 out of 5
following a purchase from 28/11/2025
An accessory is missing from the cap and I still haven't received it. I was told it would be sent to me 15 days ago and I haven't heard anything since!!!
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Response from Chapellerie Traclet
Hello Anne,
Thank you for your feedback and we are sorry to hear that you have not received the missing accessory for your cap. We understand your frustration and are doing everything necessary to resolve this issue as quickly as possible. We will resend it to you today by letter.
Thank you for your patience and understanding.
Best regards,
The Traclet Hat Team
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Michel G.
Rating: 4 out of 5
following a purchase from 11/12/2025
Well
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Patrick P.
Rating: 4 out of 5
following a purchase from 21/11/2025
Quality article. The photos on the site are not very explicit to realize the shape of the cap, but I am nonetheless satisfied with the product
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Response from Chapellerie Traclet
Hello Patrick,
Thank you for your review and we are pleased to learn that you are satisfied with the quality of your item. We take your comment regarding the photos into account and will work to improve them to better reflect the shapes of the caps. Please feel free to get back to us if you have any other suggestions or questions.
Best regards,
The Chapellerie Traclet team
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Emilie R.
Rating: 4 out of 5
following a purchase from 05/12/2025
I had already ordered this cap a few years ago but since it was too tight on my head so I had to buy the same one with a size up, 60/61 cm by measuring the head circumference and it's good. Before, there was no size (large), it was less practical to order, it's better now. It is warm for autumn/winter and covers the ears. Not machine washable.
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Alain M.
Rating: 4 out of 5
following a purchase from 29/11/2025
Very satisfied Compliant with my order. Size 58/59 indicated on the site -> size given by the label: size 58. Fortunately, the size fits! Note that the use of the flap for the ears modifies the head circumference size.
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Gillles D.
Rating: 1 out of 5
following a purchase from 09/12/2025
Hat showing a defect! The seller did not agree to a return! Unacceptable!
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Response from Chapellerie Traclet
Hello Gilles,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with your hat. We are committed to customer satisfaction and wish to understand your situation in order to find a solution.
However, we sent you a photo showing how this type of cap fits snugly to conform to the head.
We remain at your disposal.
Best regards,
The Traclet Hat Team
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Corinne R.
Rating: 4 out of 5
following a purchase from 30/11/2025
Always delighted with the items purchased on your site. Quality, originality and choice
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Response from Chapellerie Traclet
Dear Corinne, we sincerely thank you for your positive feedback regarding our site "Chapellerie Traclet". We are delighted that the quality and originality of our items please you, and we hope to continue to meet your expectations. Don't hesitate to come back to discover our new collections!
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Michèle D.
Rating: 4 out of 5
following a purchase from 30/11/2025
Very good quality delighted I recommend to customers
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Response from Chapellerie Traclet
Hello Michèle,
Thank you very much for your positive review! We are delighted to learn that you are satisfied with the quality of our products. Your recommendation is greatly appreciated and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
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Rachid M.
Rating: 1 out of 5
following a purchase from 01/12/2025
Purchase of a quality beret but the size did not fit. I ordered a second one in the right size but not the same brand or quality, very disappointed.
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Response from Chapellerie Traclet
Hello Rachid,
Thank you for taking the time to share your opinion. We are pleased to hear that you appreciated the quality of your first beret. We sincerely regret that the size of your second purchase did not meet your satisfaction. Your feedback is valuable to us, and we strive to offer our customers products that meet their expectations.
Please send us a photo of the beret received at [email protected] so we can verify the model sent and correct this error.
Best regards,
The Traclet Hat Team
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Bernard T.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good
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Response from Chapellerie Traclet
Hello Bernard,
We sincerely thank you for your review and your rating of 4/5. We are delighted to learn that you found your experience at Chapellerie Traclet very satisfactory. Your feedback is valuable and encourages us to continue improving our services. Don't hesitate to get back to us for your future purchases.
Best regards,
The Chapellerie Traclet team
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Nelly L.
Rating: 4 out of 5
following a purchase from 15/12/2025
Perfect quick exchange with good follow-up thank you
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Erwan T.
Rating: 4 out of 5
following a purchase from 15/12/2025
Very good for the price, good little hat for summer, much more stylish than a cap.
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Gerard B.
Rating: 4 out of 5
following a purchase from 12/12/2025
I will give my opinion after receiving the exchange
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Anthony A.
Rating: 1 out of 5
following a purchase from 12/12/2025
Product not compliant with the purchase
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your product does not meet your expectations. Your satisfaction is our priority, and we would like to understand more about your situation to remedy it.
Please send us a photo at [email protected]
So we can send you the compliant product.
Best regards.
The Traclet Hat Team
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Georgi G.
Rating: 1 out of 5
following a purchase from 13/12/2025
For foreigners, it is a bit complicated to orientate.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that you found our site difficult to navigate. Your feedback is valuable and will help us improve your experience. Please do not hesitate to contact us if you have any questions or need assistance.
Best regards.
The Traclet Hat Team
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Christian H.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good site, clear and practical. Package well wrapped. The holiday periods must have caused shipping delays. I had to call the store after a week... The package hadn't been sent... But then I received it in 48 hours, so no problem, but that's why I don't give 5 stars. The seller on the phone was very nice.
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Lionel J.
Rating: 1 out of 5
following a purchase from 13/12/2025
Delivery time not respected.
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Response from Chapellerie Traclet
Hello,
We are truly sorry to hear that you encountered a problem with the delivery time.
Your feedback is valuable, and we are doing our best to improve our service.
However, we hope that this quality linen cap gives you complete satisfaction.
Best regards.
The Traclet Hat Team
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Thierry G.
Rating: 4 out of 5
following a purchase from 16/12/2025
A piece of ribbon for gift wrapping.
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Françoise D.
Rating: 4 out of 5
following a purchase from 23/11/2025
Delivery a bit long
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Hélène B.
Rating: 2 out of 5
following a purchase from 09/12/2025
One item conforms the other made in China
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to hear that the item received did not meet your expectations.
The information about the place of production is indeed clearly indicated on both product sheets.
One model is made in France and the other in China.
Your feedback is valuable to us and will help us improve our product selection.
Please feel free to contact us if you wish to discuss further.
Best regards.
The chapellerie-traclet team
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Laurent P.
Rating: 4 out of 5
following a purchase from 30/11/2025
Serious company, offering good products
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Sophie H.
Rating: 4 out of 5
following a purchase from 16/11/2025
After a little stress at the order because I hadn't received a confirmation email (but this wasn't the only company this year), I sent an email to the hat shop which replied quickly. The package arrived well and meets my expectations.
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Caroline S.
Rating: 4 out of 5
following a purchase from 11/12/2025
Order of a beret
Product conforms, seems to be of good quality (not tested as it's for a gift)
However, average packaging, just a label saying very fragile, but the envelope arrived in bad condition.
Luckily it was just a flat beret
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Raymond S.
Rating: 1 out of 5
following a purchase from 10/12/2025
Fast delivery.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We regret to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would like to know more about the points to improve. Please do not hesitate to contact us to discuss this matter.
Best regards.
The Traclet Hat Team
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Michel G.
Rating: 4 out of 5
following a purchase from 11/12/2025
Quite fluid, correct descriptions
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Brigitte P.
Rating: 4 out of 5
following a purchase from 12/12/2025
A lot of choice on the Traclet site,
Delivery met our expectations, just around the corner.
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Edouard I.
Rating: 4 out of 5
following a purchase from 05/12/2025
Easy to place an order. I was asked for the 504 Tropic Ventair. Nowhere did I find all these terms together on the site. By going to the manufacturer's site (US), I could see that the images and descriptions matched.
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Joel L.
Rating: 2 out of 5
following a purchase from 12/12/2025
I ordered burgundy I received black
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a different color than the one ordered. Your satisfaction is important to us and we understand the disappointment this may cause.
Please send us a photo of the cap received at [email protected] and we will proceed to send the correct color with a return label for the wrong color.
Best regards.
The chapellerie-traclet team
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Bénédicte P.
Rating: 4 out of 5
following a purchase from 08/12/2025
Slight difficulty in finding the color I wanted.
Because there is no dropdown menu by model to choose color.
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Edmond S.
Rating: 4 out of 5
following a purchase from 06/12/2025
An item does not meet my expectations
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Ludovic C.
Rating: 4 out of 5
following a purchase from 06/12/2025
Not enough feedback by email or on the site to know where the order is.
Very good quality.
Order received well packaged and in very good condition
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Jean Pierre Z.
Rating: 4 out of 5
following a purchase from 29/11/2025
Maybe faster
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Vincent R.
Rating: 1 out of 5
following a purchase from 08/11/2025
One month to receive the order! One month... understand why I am unhappy. On the product, nothing to say but we do not offer a product that is out of stock. Unless we want unfavorable reviews...
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback and we completely understand your dissatisfaction with the delivery time.
We do our best to inform our customers when choosing the model and size.
This is noted in red when choosing the size as well as in the panacea and then by email.
We are sorry to hear that you did not see this information.
We are, however, glad to hear that the hat meets your satisfaction.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
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Cédric L.
Rating: 4 out of 5
following a purchase from 14/11/2025
Very responsive and professional in the exchange following my mistake
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Patrick V.
Rating: 4 out of 5
following a purchase from 26/11/2025
Delivery time correct! with a good agreement
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Natacha H.
Rating: 4 out of 5
following a purchase from 03/12/2025
Very good quality/price ratio.
Package perfectly wrapped, quick and respected deadline.
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Cristina B.
Rating: 4 out of 5
following a purchase from 02/12/2025
The site is easy. However, the place of manufacture does not stand out, and thank you for indicating it. The delivery was perfect.
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