Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Very intuitive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
I waited a long time for the hat to be available for sale.
When it became available, I did not receive a message informing me even though I had filled out the form to be notified.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2020
I placed an order on December 2. As soon as I finished, I received a first questionnaire from you. Then, after almost 3 weeks of silence, I sent an email asking what was happening since I had received nothing. In response, I was told that the package had been sent while I had no information from the postal service. A week later, still having nothing, a new email with a delivery deadline. A package arrived on Monday, January 4, with only 2 items. I asked for explanations for these items and I am still waiting for a response.
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Response from Chapellerie Traclet
hello
you received an email from avis verify because we already made a first shipment as we indicated in our emails.
A second shipment was made of the items we still had in stock. We should send you the missing items by next week.
Sorry, we were able to respond yesterday to your email of the day.
Thank you for your understanding, please excuse us for these inconveniences beyond our control due to the non-receipt of the first shipment.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Did not receive the correct item. Following the various emails sent to customer service, I am told that the fur can have a different color! I ask to be reimbursed for the shipping costs, no reaction. I return the hat, what about the return costs?
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Response from Chapellerie Traclet
Hello
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
I have not yet received the ordered product
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Response from Chapellerie Traclet
Hello
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Simple to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
everything is OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
Good, nothing to report
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
Hello
Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.
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Response from Chapellerie Traclet
Hello
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Wrong item sent and nonexistent after-sales service
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Response from Chapellerie Traclet
Hello
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
excellent choice but the photos are not representative of the item for example for the 3 beanies that I will unfortunately send you
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Response from Chapellerie Traclet
hello
what is the problem with the beanies?
Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
Navigation is simple and delivery is fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
Intuitive website, fast delivery. Difficulties accessing the personal space from a smartphone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2020
Pleasant site, I didn't think I would receive my parcel so quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2020
Fast delivery, too bad the model doesn't please me, I have to make an exchange, difficult to buy on the site without seeing in real life
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2020
a good service, normal. the product, we will see in the long run
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2020
Pretty good!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
I received my order but not at all my size I measured my head 56 cm I ordered 56 and it's too small now I have to return it at my expense and I don't know what size to order my head is still 56 cm!
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the received model with the size indicated on the cap for verification.
Email [email protected]
Also, be careful with the rigid marine caps as they have an inner band.
It is therefore much less flexible and adjustable to the head size than a classic cap that will adapt to your head size.
Waiting for your response.
Best wishes.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Article in line with my expectations. Delivery on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
User-friendly and easy to access site. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2020
pleasant and simple site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2020
for the delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Easy navigation and clear product descriptions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
satisfied with the product, delivery a bit delayed, forgot to send but received 2 days after my phone call.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2020
Hat matches the description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Good quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
very satisfied with the delivery, with the quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
Product matches the announcement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Site and delivery very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Fast and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Very good site, estimated delivery longer but ultimately arrived quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Beautiful hats of very good quality, fast delivery and hats for all prices, very well detailed. Too bad all sizes are not available.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
Useless and incompetent
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
What issue did you encounter with your order?
You can send us your issue at [email protected]
Sincerely
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Practical site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The color of the beret received does not match the request, olive green... but the color is beautiful anyway... Thank you!
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