Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
the finish is very good, only regret is the delivery time, this is a remark on the hat ordered by my son Gérard and delivered 8 months later. Currently, the post is functioning normally
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
Received on time.. Well packaged parcel and nice cap.. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2020
Order compliant.
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2020
hello, too bad you offer a chronopost when you do not have in stock the product I ordered.... I regret adding 15 euros for fast delivery.; I hope to receive my order quickly.. Otherwise, this site is perfect, with a nice selection..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2020
I just couldn't find how to track my order.... but I was notified by email
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
Great choice of models. However, not all the presented products are available! Delivery & exchange are handled quickly. Customer service is responsive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2020
Everything is perfect, don't change anything
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2020
very satisfied with the phone contacts
no issues on the site
accuracy on the delivery process
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2020
The website is very well done. Easy and quick with secure payment methods.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2020
Meets my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2020
speed!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
Hello, I still haven't received my order after more than 30 days!!!!!!!!!! I had to ask for explanations to know that my order comes from the USA and that delivery will be delayed. Once the customer has paid, the rest is not your problem. Scalded cat ...............!
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Response from Chapellerie Traclet
Hello, for the delivery time, it is indeed well noted on the product sheet and confirmed in the order summary. As for the place of origin, the Bulhide brand is a very well-known American brand in the hat world that is manufactured in the USA, Mexico,... Currently, with COVID-19, the delays being extended, it has taken a bit longer. We hope that the hat meets your satisfaction. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2020
OK. See the comment regarding delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2020
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
I received a beret XV de France 'One size adjustable', I regret the quality of the product. After several tutorials and advice on the 'Adjustment' of the product, I was never able to make it fit my size, until the fabric tore near the shell. I do not recommend this kind of one-size product.
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Response from Chapellerie Traclet
Hello, for more than a century that we have been selling berets, we have never had a beret that cuts. We have already adjusted such berets for customers up to size 61 cm. What size do you wear? As indicated on our site, it must be done so that the wool expands and not the fabric all at once. In this case, an analysis of the beret will be requested from Laulhère, who is the specialist and manufacturer of the beret, in order to get their feedback. Finally, we are reachable from Monday to Tuesday from 9 AM to 12 PM and from 2 PM to 5 PM for any advice but also by email at [email protected]. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2020
Order in line with my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
order placed today, delivery pending
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
well-made site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
Fast service, well-made site, the hat was well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2020
Regarding my order: 2 out of 3 items are of slightly limited quality...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
Delays due to restocking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2020
Simple and effective
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
I am disappointed because I sent them several emails regarding a delay in my order and they never replied to me.
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Response from Chapellerie Traclet
Hello, however, we have indeed responded to your messages. Furthermore, the delay was indicated when choosing the size and also by email. Here is one below: Hat Traclet - Sébastien TRACLET Sent on 10/08/2020 10:16:04 Subject: Professionals Discussion ID: 38556 Message ID: 83068 Message: Hello, We are following up on your message regarding order 216427. This information was indeed indicated both when choosing the size and also in the order summary and also by email on the day of the order. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Audrey Dhondt Client ID: 168042 see Sent on 10/08/2020 10:12:28 Browser Order number: 216427 see Product number: 9803 see Subject: Professionals Discussion ID: 38556 Message ID: 83067 Message: Hello, Looking at my order tracking, I see that the hat is being restocked. I would have liked to be informed when I placed my order, I was supposed to be delivered within 15 days. Do you think you can meet this deadline? Because I need this hat for a trip. Thank you for your response.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
Excellent product. Too bad it's not the right size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
completely satisfied with the ordered item
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2020
Beautiful site good delivery too bad for the defect of the ordered product
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Response from Chapellerie Traclet
Hello
please excuse us if the cap has an issue.
Thank you for sending us a photo at [email protected]
thus we can proceed with its exchange.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2020
Good product. Fast and careful shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2020
It's great that you deliver to Reunion!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
Very happy with the hat; delay a bit long compared to what was announced at the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Very good quality. Pleasant to the touch and top finish
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2020
The site is well made with good information on each product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2020
The product meets my expectations, good quality. However, there was an error in the size I requested (58 instead of 57)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
Practical and well-stocked site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
excellent product - the payment was made immediately after the order but the delivery only took place 3 weeks later.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2020
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2020
Customer service absent, no response 48 hours after sending a follow-up email...
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Response from Chapellerie Traclet
Hello, we have indeed responded to your emails. As well as complaints to the post office 6 request(s) in progress 1 alert(s) on the package. We have also responded during your calls. Please excuse us for the inconvenience independent of our will as the package left on time from our side but the post office had issues with its relay bridge. Thank you for your understanding. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
Easy navigation, good packaging, excellent delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
good, fast delivery
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