Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello,
Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big.
My disappointment is not related to the item being too big, as that can happen, but to the return procedure!
1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)!
2° - The purchase amount was: €23.50
3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00!
In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!!
You will understand that I will not repeat the experience!
Best regards.
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Response from Chapellerie Traclet
Hello
The return shipping costs as indicated on the site are the responsibility of the buyer. We already partially cover the shipping costs but we are not able to cover return shipping costs.
Otherwise, as indicated on the site, you can make the payment via PayPal and in that case, PayPal will cover the return shipping costs if you wish.
In this case, we also lost money, whether it is for the state or the banks as well as the post, we have lost costs from all sides.
We have models with sizes for example the fiddler
https://www.chapellerie-traclet.com/fr/casquette/3925-casquette-fiddler-brixton-noir.html#/couleur-noir/taille-54_cm
We can offer you a credit for the return shipping costs but we cannot refund them.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Wide selection. Many out of stock items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Fast delivery - Very careful packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Correct navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Aside from a bit of difficulty with the order because I didn't know if my item was available, I am satisfied with the rest of my purchase, and especially with the speed of delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2020
Item as described. Fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2020
Navigation okay, payment method great (PayPal) and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Site a bit slow, order took a long time to arrive and no response from customer service. We will excuse them given the situation (Covid). Otherwise, the product seems to be of good quality and meets my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2020
The site is well made, delivery outside France is very slow.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Customer service is excellent, as someone always answers the phone. The site is amazing for the range of choices but the descriptions of the items are not always complete. Example: lined or not? what material? This is important for very hot places. Edgam
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2020
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2020
The model received is not the one ordered
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2020
Hello, I apologize, but the material is missing the famous adhesive much more practical than having to provide a tube of glue to attach the cork to the hat! So a purchase error for me. Best regards.
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Response from Chapellerie Traclet
Hello, the cork wedges are not glued. They are fixed between the grosgrain and the fabric of the headgear. Cork strip - head reducer To quickly and easily reduce the circumference of your hat. If your hat is a bit large, you can adjust it by inserting a cork strip under the inner band of your hat. To do this, simply place it between the inner grosgrain and the felt/fabric or straw (depending on the material of your hat). Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2020
No navigation issues on the site, however, I am very unhappy with the customer service I contacted because I am not satisfied with my product, it is damaged, I never received a response.
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Response from Chapellerie Traclet
Hello, we have indeed responded to your message. To date, we have not received any feedback from you. Best regards, Traclet Hat Traclet Hat Traclet - Hanae TRACLET Sent on 02/06/2020 19:12:55 Subject Customer service Discussion ID 32866 Message ID 79886 Message Hello, Thank you for sending us photos at [email protected] We will check with our manufacturer if we can get it without marks. Indeed, we had them in stock and we sent you the last one. We should have more in about 2 weeks to replace it. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet [email protected] Sent on 01/06/2020 10:39:59 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Mobile/15E148 Saf Subject Customer service Discussion ID 32866 Message ID 79787 Message Hello, I am contacting you regarding my order number 211861, the item is all scratched and shows signs of wear, it seems second-hand. I am very unhappy to have spent 80€ for an item in this condition! I can send you photos to show you what it is. I await your news, best regards. Fanny Buisson Reply to this message
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Diverse items, one can only find happiness, but the navigation or ergonomics of the site needs improvement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2020
Product as described. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Hello, good service. Well informed in case of delays, good shop.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2020
Catastrophic... long delivery, very very long to Rouen... I am returning a hat that does not fit, and after multiple phone calls to a very friendly reception where I specify several times that it is to my address in Paris that I must be delivered, I am told yes yes we understood... after a month of delay, the new hat is delivered... to Rouen.
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Response from Chapellerie Traclet
Hello
Yes, the first delivery was correct rather quick given the COVID situation.
For the exchange, the post software did not take into account our address change. And we therefore sent it to your address in Rouen.
We try to do our best but unfortunately we could not change it.
We hoped for some leniency.
However, we hope that the hat satisfies you and that you will return to our site.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
Beautiful selection of hats but the descriptions are not precise enough.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2020
Bad packaging: 1 sheet of paper.
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Response from Chapellerie Traclet
Hello
All our hats like Borsalino deliver their hats wrapped in tissue paper.
Please let us know how you would like to receive your hat?
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
Good, nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Relatively well-made site, in case of questions, effective phone exchange, products very well detailed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Fast delivery. Perfect packaging.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2020
Delivery in 24-48h on the product sheet. Shipped 12 days later following a demand through PayPal. And while I had indicated that given the delay I was canceling my purchase. So the package was shipped, which will stay 10 days in storage before returning to the seller, as I am no longer there to retrieve it.
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Response from Chapellerie Traclet
Hello, The information on the delay is clearly noted on the product sheet when choosing the size. You can check https://www.chapellerie-traclet.com/fr/chapeaux-tissu/439-chapeau-safari-coton-3-coloris.html#/taille-l_58_59_cm The delay indicates delivery within 2-3 weeks. Furthermore, this delay is also indicated in the order summary. Finally, an email was sent to you at the same time as the order to inform you that we had a restocking. Payment accepted 20/05/2020 18:09:18 Waiting for restocking 20/05/2020 18:09:16 The information on the delay has therefore been provided three times. Best regards, Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2020
This company collects payment before delivery.
After several reminders by email, I finally received an explanation. The cause being the lockdown. This does not excuse the early withdrawal without my consent.
Very unpleasant on the phone. Too bad!!!! Despite the quality, I will not order from them again.
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Response from Chapellerie Traclet
Hello
Yes, payment is made at the time of purchase like most internet sites do. Even Amazon does this.
If you wish to make a payment upon shipment, you can do so by check and in that case, the payment is made upon shipment of the goods.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2020
Why not put a photo of the hat worn by a mannequin? This would facilitate the projection of the result on oneself and also allow for a better understanding of the dimensions of the hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
well no problems to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
very good site a lot of choice pleasure to look at
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
in line with expectations, even surprised by the speed of delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Good overall
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
Delivery on time. Packed in a box with wrapping paper.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2020
Not satisfied, this is my first and last order on this site.
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Response from Chapellerie Traclet
Hello, The information on the place of production of this hat is clearly noted in China. We also have models made in France, but we are not responsible if you ordered a product made in China which is clearly noted on the product sheet. It is of course possible to change it if it does not suit you. Example of a product made in France https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/553-chapeau-de-jardin-paille-naturelle-traclet.html But also made in Italy. At your disposal to exchange the product. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
very good site product of very good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Not tried yet.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2020
Quality product indeed... but does not correspond to the model ordered! I ordered fine wooden clogs with a rounded tip and received a wide model with a pointed tip!
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Response from Chapellerie Traclet
Hello, We only have two models of clogs. One classic and the other in leather. The tip may be different but the shape is indeed the same. Please send us a photo of the model received for verification. Email [email protected] We hope, however, that this product satisfies you. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Everything is fine
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
If the design of a cap with a protective visor was a good idea during this health crisis... the quality of the adult caps is deplorable... very thin fabrics ready to tear when trying to remove the visors... a shame for a purchase at 25 euros nonetheless! And the cap does not at all have the quality of the one displayed visually... and two snaps instead of one which weigh down and pull even more on the very thin fabric of the cap...
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Response from Chapellerie Traclet
Hello, Thank you for sending us a photo of the model received, we can send you a replacement model if the received model has a defect. Please excuse us for this inconvenience. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Nothing to report good delivery and well packaged
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