Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Delivery was quite slow due to the health crisis but I eventually received the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
There should be an invoice in the delivery package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
products delivered conforming to the descriptions on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Fast and efficient regarding delivery
However, I am waiting for a response to my question
Take care
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
site found by chance and very satisfied. Fast shipping.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2020
Order placed 11 days ago, not received.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay beyond our control. With COVID-19, deliveries to certain regions are longer.
The package has been sent since May 4 from us
https://www.laposte.fr/outils/suivre-vos-envois?code=6A17545252795
According to the tracking, it is still in the delivery process in the post network.
A complaint will be made today.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
The products are good but the site works very poorly, you have to be motivated to go all the way to the order. I had to recreate an account because I was denied access to the previous one and I also did not receive the email intended to reset my password.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2020
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Varied and interesting choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
No problem, I have known the Traclet brand for a long time and I have never had a problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
Very fast delivery despite the period and product in accordance with the description and my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2020
Very easy to navigate site, impeccable delivery on time. Hats completely in line with what I expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2020
>>> regarding the Colissimo delivery, I had the unpleasant surprise of finding my package stuck in my mailbox, we had to tear the box of the parcel to manage to extract it; we were present at our home during the postman's visit.
>>> as for the cap, I had to take my iron to remove the false crease on the top of it...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
Quality hat corresponding to the description
However, there are not enough photos on the website to present each model more, one view is not obvious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Search and comparison browser to improve.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
It seems quite good maybe a bit too soft
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2020
Delivery times very good
easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2020
Fast delivery and odorless packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
very expensive masks, perfect hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Satisfied with the site and very satisfied with the delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2020
Very well-made site, easy navigation, generally satisfied. For the delivery, the package was thrown into the yard by the post, the only negative point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Poor packaging......
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Quality product at a reasonable price.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2020
Good for delivery, disappointed by the size reducers.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2020
The hat was delivered late, the package was open.
The delivered hat is not the correct model ordered:
"Kangol Tropic player" delivered, "Kangol Mowbray gray" ordered.
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Response from Chapellerie Traclet
hello
Thank you for simply sending us as requested by email a received photo in order to proceed with its replacement with a good return.
In the case where the package is open, as we indicate in our sales conditions but also in all messages like here; refuse the package because we have no proof that the hat has not been stolen.
Regarding the delay, everyone knows that currently with COVID 19, the postal logistics platforms are delayed and especially that they do not operate every day (also indicated on our site)
Thank you for sending us the photo as soon as possible.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
clear, simple and pleasant site ...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2020
Problem between the photos that represented a Kangool cap but the item was from another brand therefore on top.
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Response from Chapellerie Traclet
Hello
The cap is indeed a Broner cap and not a Kangol cap
titled
GOLF CAP - BRONER
https://www.chapellerie-traclet.com/fr/kangol/1007-casquette-de-golf.html#/taille-l_58_59_cm
here is the link for the Kangol cap
https://www.chapellerie-traclet.com/fr/kangol/912-tropic-504-ventair-blanc.html#/taille-s_54_55_cm
It is indeed possible to change it if it does not suit
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2020
Good circulation on the site to find the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
Navigation perfect nothing to complain about however delivery initially 72h I received it after 8 days I contacted customer service because the package was stuck with them without trace of the package otherwise I would have given 5 stars
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
Beautiful design
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
very good navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Very slow delivery but not your fault as it arrived during full lockdown and without mail delivery for 3 weeks for us!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2020
There is a missing snap on the hat, I am not satisfied
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the hat with the issue encountered at [email protected]
it is easier to contact us to find a solution together in order to move forward.
Criticism is good but it is also good to contact us.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2020
The site is clear. No issues.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/04/2020
It's a pity that I have to claim
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Response from Chapellerie Traclet
Hello
The cap has been refunded. We will check on Monday.
It would have been simpler to send us a message to get the information.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2020
The quality and the work are perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/02/2020
Discrepancy between what was sold on the site and the products received.
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