Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
It is smart to only make one shipment when one of the purchased items needs to be ordered; you wait for all items in the order to be present before triggering the delivery. Very good.
However, the customer is left in the dark: until when should I wait? and if it's on a day when I'm not there? where are they damn it?
That's why I only give 4 stars.
Translated reviews
M
Michèle D.
Rating: 4 out of 5
following a purchase from 30/11/2025
I am very satisfied thank you very much
Translated reviews
V
Vincent F.
Rating: 4 out of 5
following a purchase from 03/12/2025
Very satisfied, ordered on Wednesday and announced delivery between 2 to 3 weeks and received on Saturday
Very happy, beret of excellent quality
Translated reviews
R
Roger P.
Rating: 1 out of 5
following a purchase from 30/11/2025
Impossible to give feedback on an order that has not yet been delivered...
Translated reviews
Response from Chapellerie Traclet
Hello,
We understand your frustration regarding the wait for your order.
As indicated by the tracking, the package has been waiting for you since last Thursday at your pickup point.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
A
Aurélie M.
Rating: 4 out of 5
following a purchase from 30/11/2025
Fast shipping and received before the expected date. Good packaging and product conforms to the request and seems to be of quality.
Translated reviews
H
Hilde G.
Rating: 4 out of 5
following a purchase from 30/11/2025
Navigation can be improved.
Translated reviews
E
Emily A.
Rating: 2 out of 5
following a purchase from 28/11/2025
I received a cap that does not match the photo and my order and moreover the cap is defective at the visor, one part is unstitched or poorly finished
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
R
Romain V.
Rating: 2 out of 5
following a purchase from 30/11/2025
I will keep the cap because it suits me, but it is CLEARLY NOT the same color as the photos available on the site.
After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
Translated reviews
Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
J
Joel G.
Rating: 2 out of 5
following a purchase from 03/11/2025
Very long delivery and no news between the order and delivery.
Disappointing.
Translated reviews
Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
P
Patrick M.
Rating: 4 out of 5
following a purchase from 28/11/2025
-
Translated reviews
S
Serge W.
Rating: 2 out of 5
following a purchase from 28/11/2025
Delivery and packaging
Nothing to complain about
Translated reviews
M
Mireille B.
Rating: 1 out of 5
following a purchase from 29/11/2025
I ordered based on one model and my order form describes another! Moreover, no possibility to cancel to check and start over.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to hear that your order did not meet your expectations and that you were unable to cancel it. Your experience is important to us and we would like to help you resolve this issue. Please do not hesitate to contact us directly so we can change what you wish.
Best regards.
The Traclet Hat Team
B
Bernard T.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good site
Translated reviews
O
Odile J.
Rating: 4 out of 5
following a purchase from 11/11/2025
-
Translated reviews
T
Thierry F.
Rating: 1 out of 5
following a purchase from 28/11/2025
Hello, I ordered a beret on Friday and it is now Tuesday and I still haven't received anything!
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not yet received your beret. We understand your frustration and remain at your disposal to help you resolve this issue.
Here is the tracking: Dpd the package was made at 8:04 and sent the same day under Dpd tracking 10714000721155
Best regards.
The Traclet Hat Team
R
Raymonde S.
Rating: 4 out of 5
following a purchase from 27/11/2025
Product corresponding to the order. Fast delivery to the relay but the package was opened from the bottom (everything was loose) but the hat seems okay.
Translated reviews
C
Claude P.
Rating: 1 out of 5
following a purchase from 22/11/2025
I have not received the package, the post says they did not have it and TRACLET says it was sent and I paid and everyone is ignoring it.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your package and understand your frustration. We invite you to reread our phone conversations and our emails.
We indicated that we were doing what was necessary to resend them to you if there was a problem.
Thank you for your feedback.
Best regards.
The chapellerie-traclet team
L
Luca B.
Rating: 1 out of 5
following a purchase from 29/10/2025
The site is well made and appealing. The staff I contacted by email seemed friendly and attentive. However, as I mentioned below in a comment and as I warned you today by email, the package tracking indicates that it is stuck in Lyon, which is unfortunately very unsatisfactory. I would really be happy to give you 5 stars once the package arrives, but for now, I am still wondering if my order will be honored. I sincerely hope that the Traclet staff will resolve this issue. Sorry to only give one star for now.
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We fully understand your frustration regarding the tracking of your package and we are sincerely sorry for this situation. Please be assured that we are actively working to resolve this issue. Do not hesitate to contact us directly for any further questions.
Best regards.
The chapellerie-traclet team
S
Stellio D.
Rating: 1 out of 5
following a purchase from 18/11/2025
Very disappointed. The items received do not match those purchased. The customer service no longer responds to me.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. We invite you to contact us again so that we can resolve this issue.
Indeed, we had replied that popolaki no longer made this model and that Herman offered the same model, and since then we have not heard back from you.
We thank you for your understanding.
The chapellerie-traclet team
I
Isabelle L.
Rating: 2 out of 5
following a purchase from 11/11/2025
order of a blue cap available for order, unavailable at validation and upon receipt the blue becomes beige thank you.
Translated reviews
Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience.
We are sincerely sorry to learn that your order did not meet your expectations and that the color did not match your initial choice. Your feedback is valuable and allows us to improve our service.
Please send us a photo of the model received in beige and inform us by email of this error and we will proceed to send the correct color.
Best regards.
The chapellerie-traclet team
C
Christiantronchu R.
Rating: 4 out of 5
following a purchase from 03/11/2025
NO PROBLEM
Translated reviews
D
Didier F.
Rating: 1 out of 5
following a purchase from 20/11/2025
Hello.
Regarding a non-conformity, I had to deal with customer service who denied the facts and treated me like a fool. A great example of customer relations! He clearly had not attended business school. Too bad because the products seem to be of quality.
Translated reviews
Response from Chapellerie Traclet
Hello,
Sorry, but we sent you the elements showing that the size was compliant.
However, we did not receive a photo from you.
We are not perfect, but we have been trying to move forward since 1880 and respond to everyone with mutual respect.
Best regards.
The chapellerie-traclet team
A
Alexandre C.
Rating: 1 out of 5
following a purchase from 17/11/2025
no delivery
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to learn that you have encountered problems with the delivery of your order. Your experience is important to us, and we would like to understand what happened in order to assist you better.
Indeed, according to the chronopost tracking, the package was delivered on November 18
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XN092443719FR&langue=fr_FR
Best regards.
The chapellerie-traclet team
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. We take your feedback very seriously and will work on improving our customer service and procedures.
For the delivery time, the information was indicated at the time of the order.
We are reachable at 0477714058 or by email if we are already online because choosing a headwear sometimes takes time and the line is busy.
Finally, for returns, on each page, you have access to the return form which is noted at the top left.
Do not hesitate to contact us directly so that we can assist you better.
Best regards.
The chapellerie-traclet team
L
Laurent H.
Rating: 4 out of 5
following a purchase from 20/11/2025
Very nice cap that meets my expectations. I am delighted and appreciated the colors.
Translated reviews
S
Sandrine M.
Rating: 4 out of 5
following a purchase from 15/11/2025
Product conforms to the description
Translated reviews
J
Jerome M.
Rating: 1 out of 5
following a purchase from 16/11/2025
The purchased hat is made of hard plastic covered with I don't know what like felt, almost 100 euros, it's outrageous, nothing to do with a low-quality hat in general.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to learn that the purchased hat does not satisfy you. Your feedback is valuable and helps us improve our products.
This hat is indeed made of wool felt; it is a western hat that is treated to have rigidity.
Would you like it to be softer?
It is possible by steaming it to make it softer, but the origin of this hat is a rigid hat because the brand is a western brand.
Best regards.
The chapellerie-traclet team
J
Jérôme D.
Rating: 2 out of 5
following a purchase from 14/11/2025
Cap received of poor quality, made in China, poorly sewn. It is not worth the price paid, I am really disappointed.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to learn that the cap does not meet your expectations and that you encountered quality issues.
The information about the production location of this cap at 23 euros is clearly noted on the product sheet.
https://www.chapellerie-traclet.com/ecrire/index.php/sell/catalog/products/4658?_token=cKyL_GmSwYYhZ3mY2yDet8l1629wTTNGGHR1JCd8bDM
As for the quality, yes it is not at all the same as we have in Italian, French or Irish manufacturing.
We cannot have the same quality of fabric with different prices.
If this model does not suit you, it is of course possible to exchange it.
Remaining at your disposal
Best regards.
The chapellerie-traclet team
A
Annick T.
Rating: 1 out of 5
following a purchase from 03/11/2025
Not at all satisfied with my order. I requested an exchange for another color. But this beanie, once received, was not the one ordered. Moreover, I had to pay an additional 5 euros for this exchange. In conclusion, this beanie costs me 36 euros for a beanie that I will never wear.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is paramount to us, and we understand your frustration regarding the exchange and the product received.
Please send us a photo of the received model at [email protected] and we will proceed to send the correct model.
Remaining at your disposal.
Best regards.
The chapellerie-traclet team
S
Sophie C.
Rating: 4 out of 5
following a purchase from 08/11/2025
Package arrived opened (but item impeccable). Attempted theft or slightly weak adhesive?
Translated reviews
A
Alain Michel F.
Rating: 4 out of 5
following a purchase from 11/11/2025
Very good item, identical to the one I had in my regiment in 1967
Translated reviews
N
Nicolas D.
Rating: 2 out of 5
following a purchase from 11/11/2025
The cap is not very fine and the fabric is not of good quality
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion.
We have been making this work cap for several industrial companies for over 50 years.
What are the fabric issues encountered as this met the demand of our industrial companies.
If you want another quality of fabric, we do have other models in thicker or thinner fabric.
Remaining at your disposal to better understand your expectations for this work cap.
Best regards.
The chapellerie-traclet team
A
Adrien A.
Rating: 2 out of 5
following a purchase from 26/10/2025
Not good
Translated reviews
Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Your feedback is valuable and will help us improve our services. Please feel free to contact us directly to tell us the issue encountered with your order.
Best regards.
The chapellerie-traclet team
P
Pierre C.
Rating: 2 out of 5
following a purchase from 09/11/2025
Meh received with pilling a bit disappointed grrr
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to learn that your hat arrived with imperfections. Your satisfaction is essential to us and we thank you for your feedback.
At what level do you have pilling?
You can send us a photo at [email protected]
Best regards.
The chapellerie-traclet team
D
Daniel P.
Rating: 4 out of 5
following a purchase from 07/11/2025
Degrees of satisfaction
Translated reviews
P
Patrice P.
Rating: 2 out of 5
following a purchase from 26/10/2025
False description on the site: the supposedly one-size cap thanks to an elastic has no elastic and is way too big. It's like a shoemaker offering size 45 shoes saying one size because you can fit a size 41 foot in it
Translated reviews
Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that the size of the cap does not meet your expectations. Your feedback is valuable and helps us improve our products.
As indicated on the product sheet, the cap with its large elastic band fits sizes 56 to 59 cm
Out of 14 reviews, none indicate issues in this regard
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/5064-casquette-marseillaise-marcel-pagnol.html#/taille-taille_unique
Remaining at your disposal
Best regards.
The chapellerie-traclet team
J
Jean Pierre B.
Rating: 4 out of 5
following a purchase from 06/11/2025
Product conforms to my expectations
Translated reviews
C
Chantal P.
Rating: 4 out of 5
following a purchase from 18/10/2025
A wide choice in all areas. The designation of the items is exhaustive. The site is quite user-friendly. I needed to call customer service and each time, I was well informed. However, I am not satisfied with the delivery time because apparently when I placed the order online, the items were available but one cap was no longer in stock and I had to wait 10 days for it to be restocked by the supplier to receive it. I deduce that the merchant site does not communicate with the stock!
Translated reviews
D
Daniel L.
Rating: 4 out of 5
following a purchase from 06/11/2025
Good, good.
Translated reviews
J
Jean Luc S.
Rating: 4 out of 5
following a purchase from 03/11/2025
See my comment.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français