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Rating: 4 out of 5
The delivery was a bit long, but the item is quite satisfactory.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Thank you for your speed
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A
Rating: 4 out of 5
I am satisfied with my order.
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A
Rating: 4 out of 5
I am satisfied with my order although the price is relatively high. When I ordered, I received a message indicating waiting for restocking. No delay, no approximate delivery date, then nothing. In terms of communication, improvements are needed...
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Once the order was placed, I was informed that the item was not available and that it had to be put back into production.
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A
Rating: 4 out of 5
Very satisfied with my order and especially your plus is that we can pay by check, which is becoming increasingly rare and is an asset at Traclet. I recommend this site and I would order from you to encourage French commerce, which is as competitive as global platforms with globalization and its consequences less.
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A
Rating: 4 out of 5
Excellent catalog
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A
Rating: 4 out of 5
Good quality, fast delivery, satisfied
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A
Rating: 4 out of 5
Product conforms but beware of strong heads, just barely despite the possibility of adjustment at the back
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A
Rating: 4 out of 5
Beautiful quality but returned because too small
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A
Rating: 1 out of 5
The product is very large and the finish is poor
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Response from Chapellerie Traclet
Hello
We have taken your comment into account.
If this model does not suit you in terms of quality, it is indeed possible to return it to us for an exchange of model. We make this model cap hat with other manufacturers with higher quality.
Best regards
Traclet
We have taken your comment into account.
If this model does not suit you in terms of quality, it is indeed possible to return it to us for an exchange of model. We make this model cap hat with other manufacturers with higher quality.
Best regards
Traclet
A
Rating: 4 out of 5
On the site, everything was clear: order, payment. Just one remark: not enough info on tracking because I quickly got worried, afraid of a scam.
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A
Rating: 2 out of 5
A bit complicated to communicate with this hat shop.
Not attentive enough to the customer and errors in the order.
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Not attentive enough to the customer and errors in the order.
Response from Chapellerie Traclet
hello
Thank you for taking the time to respond to our request for feedback.
For communication, we have exchanged a few times by phone, you did not indicate having communication issues.
As indicated during our exchanges, we took your order by phone and when we had the products, you were able to order them on our site.
Our Hat Shop remains at your disposal to better understand your communication issue.
Best regards
Traclet
Thank you for taking the time to respond to our request for feedback.
For communication, we have exchanged a few times by phone, you did not indicate having communication issues.
As indicated during our exchanges, we took your order by phone and when we had the products, you were able to order them on our site.
Our Hat Shop remains at your disposal to better understand your communication issue.
Best regards
Traclet
A
Rating: 4 out of 5
see below
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A
Rating: 4 out of 5
Very good as usual
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A
Rating: 4 out of 5
Very satisfied with the product, my man is even more elegant thanks to the items
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A
Rating: 4 out of 5
the site offers a huge number of different items and consequently the readability suffers
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A
Rating: 4 out of 5
package well received, no problem
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A
Rating: 4 out of 5
very well done.
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A
Rating: 4 out of 5
Quality choice
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A
Rating: 4 out of 5
product conforms to the order.
but a slight lack of finishing
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but a slight lack of finishing
A
Rating: 4 out of 5
Not enough filters on the site. So way too many items offered compared to the search. It's quite tedious!
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A
Rating: 4 out of 5
A lot of choices, fast delivery, good communication. I love my hat!
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A
Rating: 4 out of 5
NO SHIPPING ISSUES AS PER THE FORECAST
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A
Rating: 4 out of 5
Perfect!
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Clear and easy site. However, not enough filters to find what you are looking for. As a result, way too many items offered that do not match the search. Traclet responds quickly to emails. I do regret, however, that there is no order tracking or package tracking on the account. Apart from these reservations, the hats are great and of good quality.
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A
Rating: 2 out of 5
1 month delivery delay instead of the announced 48h. Otherwise, the product is satisfactory.
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Response from Chapellerie Traclet
hello
Please excuse us for the slightly longer delay than announced of 2 weeks.
Indeed, when ordering, the delay was well noted when choosing the size and also confirmed during the supply process by email.
We hope that the product will satisfy you.
Best regards
Traclet
Please excuse us for the slightly longer delay than announced of 2 weeks.
Indeed, when ordering, the delay was well noted when choosing the size and also confirmed during the supply process by email.
We hope that the product will satisfy you.
Best regards
Traclet
A
Rating: 1 out of 5
I am very disappointed!... Not serious I sent an email when I placed my order to report a discount that was not taken into account for a response asking me to confirm the code but impossible since the order is made so the cart is at 0
I immediately sent an email specifying it but I could justify the email received offering the discount but could not send it as an attachment due to no response on the contact and waiting to receive an email to send the letter no response from them.
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I immediately sent an email specifying it but I could justify the email received offering the discount but could not send it as an attachment due to no response on the contact and waiting to receive an email to send the letter no response from them.
Response from Chapellerie Traclet
Hello,
In our email, we simply asked you to send us the discount code you received in order to validate it.
To date, we have only received your email asking for this discount.
However, we need this code to validate it.
Finally, regarding the delivery. The order was placed on Saturday, January 11, it left on January 13, that is, Monday for delivery on Wednesday at your pickup point and it was received on Friday.
Best regards
Traclet
In our email, we simply asked you to send us the discount code you received in order to validate it.
To date, we have only received your email asking for this discount.
However, we need this code to validate it.
Finally, regarding the delivery. The order was placed on Saturday, January 11, it left on January 13, that is, Monday for delivery on Wednesday at your pickup point and it was received on Friday.
Best regards
Traclet
A
Rating: 4 out of 5
delivery time respected, a bit disappointed by the thickness of the product
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A
Rating: 4 out of 5
I would have liked to give 5 stars, unfortunately my hat is too small because I relied on the comment inviting me to choose a size below my usual size for this model.
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A
Rating: 4 out of 5
I was surprised that an item presented ON THE SITE as belonging to the BORSALINO brand does not belong to it. SLIGHT disappointment;
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A
Rating: 4 out of 5
WELL MADE AND EASY TO USE SITE
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A
Rating: 4 out of 5
Site quite slow to load pages
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A
Rating: 4 out of 5
09-Oct
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A
Rating: 1 out of 5
Navigation on the site without any problem. However, the delivered product did not correspond at all to the order made, I had to contact Traclet's service to rectify an unacceptable error on their part and return at my expense (30€) a cap paid 95€ that did not correspond to the quality and price of my initial order. This is almost akin to an attempt to abuse the customer..
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Response from Chapellerie Traclet
Hello
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
A
Rating: 4 out of 5
Very good telephone advisor to answer all kinds of problems
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A
Rating: 4 out of 5
I called several times because I made a mistake and my contact was always very patient and efficient. Thank you
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A
Rating: 4 out of 5
I hadn't seen a delivery time when I placed the order on 11/12, 2 to 3 weeks it seems...
I only received it on 14/01 which makes almost 5 weeks!
When ordering on the site, what you see mainly in large letters is the mention of deadlines: "48 to 72h"
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I only received it on 14/01 which makes almost 5 weeks!
When ordering on the site, what you see mainly in large letters is the mention of deadlines: "48 to 72h"