Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Delivery received after 3 weeks when during the order this was not indicated and never an email to warn!
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Response from Chapellerie Traclet
hello
The information about the delivery time of 2-3 weeks was indicated three times.
First during the size selection, this information is repeated at the same level as the add to cart button.
Second time, during the order summary, this information is noted once again.
And finally, this restocking information is sent by email (see below the order tracking).
Furthermore, the information is repeated on the order when you log into your account.
Best regards
Traclet
Shipped Hanae TRACLET 12/17/2019 4:41:24 PM
In delivery Hanae TRACLET 12/17/2019 10:40:44 AM
Payment accepted 11/22/2019 7:30:01 PM
Awaiting restocking 11/22/2019 7:29:59 PM
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Well-made site. Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
Good reception, fast and in a sturdy box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
The items seem to be of good quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/11/2019
The products are very good but the customer service is a disaster! Difficult to get advice before the purchase, you feel like you are waking up the person on the other end of the line. And then, the same, complicated to get information for a return. It took more than 7 calls to customer service to get a follow-up and a refund for my purchase. Really very unfortunate. The products may be impeccable, it cools to try the experience again.
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Response from Chapellerie Traclet
hello
Thank you for your comment. For your information, your order was placed on November 5 at 8 PM and it was shipped on November 6. Then, you called several times and as I indicated to you, we are waiting for a response from Flechet.
Unfortunately, the information could not be given quickly because Flechet is in the process of being bought out at the end of this year and if you cannot reach me on my side, I have little information from Flechet. That is why I proposed another model that I sent you by email.
You are judging my character which is not very nice.
Finally, readers will be able to judge your comments.
Best regards
Merry Christmas and Happy New Year
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
Not bad at all! Varied choice and affordable prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
The site is quite well made. You can easily make your choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
sizes 57 58 should exist!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Very good contact with the person on the phone
Product is as I expected
Perfect delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
ok no worries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Easy navigation on the site, fast delivery,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Beautiful product in accordance with my order.
Delivery within a short time and without issues.
I recommend this product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2019
Site with a very large selection.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
Perfect... but it's a shame that shipping costs are not included in the selling price (139e still) delivery time a bit longer than indicated....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
I needed a hat due to an illness where I lost my hair. This is the first time I have used Sté Traclet and I am not disappointed. I gave 4 stars because I do not know Sté Traclet. Next time it will be a 5*
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2019
Delivery in accordance with the order, although it was done late.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
photos not always precise on the products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Very easy to order regular messages delivery problem due to the strike and the relay point otherwise we were well informed with the tracking number
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2019
I have not received the Felt hair cap, also I have paid for this
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Response from Chapellerie Traclet
Dear
we contact French post to see where your order is because we also sent you a fur felt cap
Regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
2 products ordered. The hood scarf is perfect however the cap is a bit tight even though it is size 55 to 59.
However despite the payment issues good site and very well received by customer service.
I recommend because a lot of choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2019
4 stars for the slowness of delivery.
5 for the received item, this chapka is superb and fits correctly.
I am delighted.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2019
Very difficult like every year to have Massoud pakols in size 61/62 with the right model and color.
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Response from Chapellerie Traclet
Hello, we do not understand the comment because you ordered a sailor cap in size 61 cm. For the pakol, we can make them in size 61 cm. Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Customer service, good. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2019
Easy to use, visibility of items and prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2019
Easy purchase, fast delivery, product as described, thank you
Hello
The package is doing well in delivery
https://www.laposte.fr/outils/suivre-vos-envois?code=CB498290067FR
Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2019
I waited FOUR WEEKS for the delivery of my beret due to restocking. When ordering, I was told a delay of one to two weeks. And I have had absolutely no news from the manufacturer. The only information from colissimo was when the package was deposited with them.
I do not recommend this manufacturer
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Response from Chapellerie Traclet
Hello,
Please excuse us for this delay a bit longer than expected, the manufacturing at our manufacturer took a bit longer due to numerous orders at the end of the year.
We hope that the beret will give you complete satisfaction.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
I was not informed that the product was unavailable before ordering. But everything is back to normal.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
very well in line with my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
Nice order just a bit disappointed by the head reducer, not completely satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
the site works well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
I had a lot of trouble accessing the order on Black Friday
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2019
I speak for the site as well as the speed of delivery to us
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2019
No issues with this site. Too bad some models are not available
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2019
Order received 1 month and a half later
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Response from Chapellerie Traclet
Hello
Yes our manufacturer took 3 weeks longer than expected.
Please excuse us for this manufacturing delay.
We hope that the sailor cap will satisfy you.
Best regards
Traclet
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