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Rating: 4 out of 5
The site is quite easy to navigate. Being able to compare items is a good point.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
A site that offers a wide choice of hats of all sizes. It lacks a size search engine to be a perfect site.
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A
Rating: 2 out of 5
Not very responsive. Too slow for exchanges. Free exchange, but return at your expense. And 3 weeks after the return still nothing in sight. On the phone, I am told that it is in progress. Moreover, when ordering, the item went from available to 'in restocking'. In short, if you know what you want, and you are really sure of the size, go ahead, otherwise move on.
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Response from Chapellerie Traclet
Hello, we are following up on your message regarding your exchange of the Tilley hat. You ordered a size 56 cm which was sent to you on time and which we received at the beginning of September (September 6). Regarding the exchange for size 58 cm, we had to order it and since Tilley Europe did not have it, it is coming from Canada which takes a bit of time. However, we should receive it this week. An email with the tracking information will be sent to you as soon as it is shipped. Hoping to have answered your inquiry. Best regards, Traclet.
A
Rating: 4 out of 5
Simple and easy to use site. Item out of stock, I created an alert that worked well as soon as it was restocked. Very fast delivery, well-made and well-packaged parcel.
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A
Rating: 2 out of 5
I am not satisfied because on one hand I had to contact them to receive my order and on the other hand I was not satisfied with my product which I found neglected. When I sent a message with photos, I was told that they found the received product to be compliant and expected. I simply notice that I have quality requirements that the Traclet company does not have. It's a real shame.
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Response from Chapellerie Traclet
Hello, we have taken your remark about the quality of the product into account. However, one cannot expect a hat worth 18 euros to have the same quality as a hat worth 29 euros or 69 euros. Otherwise, there would be no price difference or only the brand or a fashion effect would justify a price difference. Indeed, we offer hats starting from 10 euros but this one is not of equivalent quality to a hat at 100 euros and to us, that seems normal. Thank you for clarifying your message so we can move forward, especially since our message on Facebook has gone unanswered. Best regards, Traclet.
A
Rating: 4 out of 5
Efficient order tracking information.
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A
Rating: 1 out of 5
I have already given my opinion on your delivery on your messaging system.
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Response from Chapellerie Traclet
Hello
Following your message, we took a bit of time because we asked for information from the post office.
They indicated that they delivered the package with a signature. That is why we asked you for photos in order to proceed with the necessary steps with the post office.
If you do not have photos, please send us a sworn statement to try to obtain compensation and to be able to send you a hat in good condition.
Best regards
Traclet
Following your message, we took a bit of time because we asked for information from the post office.
They indicated that they delivered the package with a signature. That is why we asked you for photos in order to proceed with the necessary steps with the post office.
If you do not have photos, please send us a sworn statement to try to obtain compensation and to be able to send you a hat in good condition.
Best regards
Traclet
A
Rating: 4 out of 5
Excellent experience - except for a small part, the online navigation (returns not always to the desired page, not obvious to get the compare tab). Otherwise, a very serious company, quality products.
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A
Rating: 4 out of 5
great choice, reliable site
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A
Rating: 4 out of 5
I regret that we do not know the delivery times at the time of ordering and that we do not receive responses to messages.
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Response from Chapellerie Traclet
Hello Thank you for your message. Delivery times are indicated both on the product sheet when choosing the size and on the order summary. Finally, an email is sent when a product requires a delay. Otherwise, when sending the email on August 19, an email was sent to inform you that it would be shipped within the week. Best regards Traclet
A
Rating: 4 out of 5
As with my first order, I was very satisfied with the product received and the packaging it contained. The only small downside was the delivery: receiving at a relay point is much more efficient than colissimo. For my first order, the delivery time was barely one day while colissimo took several days!
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A
Rating: 4 out of 5
very good site, I recommend
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A
Rating: 4 out of 5
blabla
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A
Rating: 4 out of 5
Accessible and simple site to use. Good presentation of products.
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A
Rating: 4 out of 5
Product corresponding to the order
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A
Rating: 2 out of 5
I did not receive the correct size for the kangol cap that I ordered.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. What size did you receive? You ordered a size L which is 58/59 cm. Best regards, Traclet.
A
Rating: 4 out of 5
clear site
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A
Rating: 4 out of 5
I know the product but the one I received, of similar size, is slightly larger ouch!!!!!!
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A
Rating: 4 out of 5
Okok
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A
Rating: 4 out of 5
Product conforms to my request.
Package arrived on time.
I recommend TRACLET for all quality hats.
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Package arrived on time.
I recommend TRACLET for all quality hats.
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Very well supplied
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A
Rating: 4 out of 5
Product conforms to the order.
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A
Rating: 2 out of 5
Deplorable telephone reception.
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Response from Chapellerie Traclet
Hello, please excuse us if we have not been able to respond adequately to your expectations. For this model of hat in size 63 cm, the delay was longer than expected by our workshop. We apologize for this. Here is a discount code of 20 euros valid for your next order. Code: W2UAQNIH. We hope that the hat will satisfy you. Best regards, Traclet.
A
Rating: 4 out of 5
Fast and compliant delivery
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A
Rating: 4 out of 5
Very satisfied, suits me very well.
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A
Rating: 2 out of 5
I informed that I would not be there in August and yet the hat was sent. I have no news of this hat, moreover when ordering no one informed me that it would take about a month for it to be available. In a word, my experience has been bad in every way.
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Response from Chapellerie Traclet
Hello, yes as indicated by phone, we have taken into account that you were closed in August. We therefore agreed on a return at the end of August. We do not understand your message at all. Please contact us at 04 77 71 40 58, we just left you a message. Moreover, you must have received an email from the post office because the address lacks information while we have correctly placed all the noted information on the package. Best regards, Traclet.
A
Rating: 4 out of 5
Delivery time respected! Too bad the hat is not in a rigid box.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Impeccable item. However, the package was a bit damaged
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A
Rating: 4 out of 5
EXCELLENT
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A
Rating: 4 out of 5
Pleasant and rich, the ergonomics could still be improved
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A
Rating: 4 out of 5
serious site
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A
Rating: 4 out of 5
The delay without real explanation.
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A
Rating: 4 out of 5
the product provided conforms to the order, in perfect condition, carefully packaged
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Rating: 4 out of 5
Practical
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A
Rating: 4 out of 5
Serious site. Good quality item and conforms to the description.
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A
Rating: 4 out of 5
Conforms to the order
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A
Rating: 4 out of 5
Good
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