Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 01/07/2019 à 13h14 following a purchase from 23/06/2019

site ok

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Acheteur Vérifié

Published on 01/07/2019 à 13h12 following a purchase from 22/06/2019

Satisfied with my purchase

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Acheteur Vérifié

Published on 30/06/2019 à 10h07 following a purchase from 16/06/2019

meets my expectations except the transport box which has a really horrible smell, had to deodorize the hat

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Acheteur Vérifié

Published on 27/06/2019 à 15h26 following a purchase from 19/06/2019

Too bad the hat is made in Italy and not in France.

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Acheteur Vérifié

Published on 27/06/2019 à 14h27 following a purchase from 19/06/2019

Difficult to sort between men's hats and women's hats!

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Acheteur Vérifié

Published on 26/06/2019 à 14h22 following a purchase from 17/06/2019

The hat arrived well, well packaged, not damaged...

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Acheteur Vérifié

Published on 26/06/2019 à 13h49 following a purchase from 17/06/2019

Correct site, difficulty in appreciating the colors of the hats

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Acheteur Vérifié

Published on 26/06/2019 à 13h08 following a purchase from 18/06/2019

Good

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Acheteur Vérifié

Published on 24/06/2019 à 23h04 following a purchase from 16/06/2019

Good but the sizes are not exactly the same and it would be worth warning beforehand.

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Acheteur Vérifié

Published on 24/06/2019 à 14h56 following a purchase from 15/06/2019

Well-made site, nothing to report

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Acheteur Vérifié

Published on 24/06/2019 à 13h40 following a purchase from 10/06/2019

Very well-stocked site regarding headwear. Lots of choices.

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Response from Chapellerie Traclet Published on 24/06/2019

Hello
Please excuse us for this delivery delay, the order must have passed among other orders and we did not carry out the necessary verification.
Best regards
Traclet

Acheteur Vérifié

Published on 24/06/2019 à 13h21 following a purchase from 15/06/2019

Clear site with a large selection.

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Acheteur Vérifié

Published on 22/06/2019 à 08h05 following a purchase from 13/06/2019

very competent supplier

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Acheteur Vérifié

Published on 21/06/2019 à 13h56 following a purchase from 13/06/2019

Hat arrived deformed

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Response from Chapellerie Traclet Published on 21/06/2019

Hello
Please excuse us if the hat has an issue.
Thank you for sending us photos of the hat and the box so we can make claims with our post and we will do what is necessary to send you a compliant hat.
Here is our email for the photos: [email protected]
Best regards
Traclet

Acheteur Vérifié

Published on 21/06/2019 à 13h38 following a purchase from 13/06/2019

Everything went well until delivery

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Acheteur Vérifié

Published on 21/06/2019 à 11h27 following a purchase from 22/05/2019

product meets my expectations (beautiful craftsmanship, good quality materials) I am happy with your service and the manufacturing and delivery times ......

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Acheteur Vérifié

Published on 20/06/2019 à 20h12 following a purchase from 09/06/2019

Lots of choices and presentation on interesting people

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Acheteur Vérifié

Published on 20/06/2019 à 19h14 following a purchase from 12/06/2019

Good product choice, fast delivery, very efficient.

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Acheteur Vérifié

Published on 19/06/2019 à 21h45 following a purchase from 09/06/2019

practical

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Acheteur Vérifié

Published on 19/06/2019 à 20h12 following a purchase from 12/05/2019

Company that seems serious but not very responsive (1 month wait for a delivery scheduled in 2 weeks) however the item is in accordance with the description.

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Acheteur Vérifié

Published on 19/06/2019 à 11h19 following a purchase from 31/05/2019

Not enough information regarding delivery time but otherwise very responsive!

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Acheteur Vérifié

Published on 19/06/2019 à 10h00 following a purchase from 10/06/2019

Clear information on the site allowing to choose the right item

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Acheteur Vérifié

Published on 18/06/2019 à 20h02 following a purchase from 07/06/2019

Bug

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Acheteur Vérifié

Published on 18/06/2019 à 17h51 following a purchase from 08/06/2019

Delivery as expected.

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Acheteur Vérifié

Published on 18/06/2019 à 16h16 following a purchase from 07/06/2019

An accessible site and a variety of offers.

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Acheteur Vérifié

Published on 18/06/2019 à 15h57 following a purchase from 09/06/2019

good

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Acheteur Vérifié

Published on 18/06/2019 à 10h30 following a purchase from 14/05/2019

a bit complicated site

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Acheteur Vérifié

Published on 15/06/2019 à 09h46 following a purchase from 05/05/2019

The site is very good
A bit more complicated when you want to make a return which is my case

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Acheteur Vérifié

Published on 15/06/2019 à 09h37 following a purchase from 06/06/2019

Very good phone reception, fast delivery even though the product was announced as being restocked, I found that curious

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Acheteur Vérifié

Published on 14/06/2019 à 09h00 following a purchase from 05/06/2019

While the delivery time was very good, the quality of the product leaves much to be desired: this beanie seems to have already been posted, it has a crease inside and does not look new! Moreover, the brim does not sit flat on the head which is not very aesthetic.

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Response from Chapellerie Traclet Published on 14/06/2019

Hello
It will be difficult for the beanie to be worn as they have just arrived.
Regarding the creases, as shown in the photos, this model is not without creases or seams.
We have other models made in France like the Beton Ciré brand that are better finished.
Best regards
Traclet

Acheteur Vérifié

Published on 13/06/2019 à 19h12 following a purchase from 05/06/2019

Quite easy to compare quality and price.

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Acheteur Vérifié

Published on 12/06/2019 à 12h56 following a purchase from 04/06/2019

good

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Acheteur Vérifié

Published on 11/06/2019 à 14h10 following a purchase from 28/05/2019

Good but having two products with one on restock, we waited for the second to arrive to make the shipment.
It's not the fact that bothers me, quite the opposite, but I would have liked to know

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Acheteur Vérifié

Published on 11/06/2019 à 13h39 following a purchase from 03/06/2019

Easy to consult

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Acheteur Vérifié

Published on 11/06/2019 à 12h56 following a purchase from 03/06/2019

I ordered 2 hats size 57 and only one fits, the other is too big?

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Response from Chapellerie Traclet Published on 11/06/2019

Hello
In the case where the size of the second one does not fit, please return it to us with the order number 191327 and indicate the size issue upon return so we can take the necessary steps to exchange it for you.
Best regards
Traclet

Acheteur Vérifié

Published on 08/06/2019 à 11h07 following a purchase from 23/05/2019

Easy to use and a wide choice of items

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Acheteur Vérifié

Published on 07/06/2019 à 17h55 following a purchase from 30/05/2019

Despite the size (56) being a bit large, very good product, good quality

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Acheteur Vérifié

Published on 07/06/2019 à 16h08 following a purchase from 30/05/2019

Order too long, paid 4.80 € to wait 5 days, that's long.

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Response from Chapellerie Traclet Published on 07/06/2019

Hello
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards

Acheteur Vérifié

Published on 07/06/2019 à 16h07 following a purchase from 28/05/2019

A first package containing 2 caps (amounting to 80€) indicated as sent but never received. After a week of waiting, I called customer service who sent a second package which was well received but with only one of the 2 caps without any explanation from the seller regarding the absence of the second cap. Following a second call to customer service, after discussion, a refund for the second cap was issued with average politeness, implying that some customers call and say they have not received their package when they actually have. I would not recommend this site again despite the quality products. Perhaps it would be wise to consider changing delivery providers as the first shipment was lost without information.

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Response from Chapellerie Traclet Published on 07/06/2019

Hello
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet

Acheteur Vérifié

Published on 07/06/2019 à 14h42 following a purchase from 30/05/2019

my stars are enough....

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