Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 14/01/2019 à 17h29 following a purchase from 04/01/2019

Good site

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Acheteur Vérifié

Published on 11/01/2019 à 22h20 following a purchase from 25/12/2018

Nothing to report.

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Acheteur Vérifié

Published on 11/01/2019 à 12h24 following a purchase from 02/01/2019

Very well made site especially for all its informative part

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Acheteur Vérifié

Published on 09/01/2019 à 19h25 following a purchase from 31/12/2018

Well done site

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Acheteur Vérifié

Published on 08/01/2019 à 21h40 following a purchase from 27/12/2018

Very good

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Acheteur Vérifié

Published on 08/01/2019 à 16h02 following a purchase from 30/12/2018

visible, well detailed,

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Acheteur Vérifié

Published on 08/01/2019 à 08h07 following a purchase from 27/12/2018

No particular difficulty navigating the site.

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Acheteur Vérifié

Published on 05/01/2019 à 10h37 following a purchase from 27/12/2018

Good product, delivered in gift wrapping. I am happy with it. Thank you.

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Acheteur Vérifié

Published on 03/01/2019 à 14h30 following a purchase from 16/12/2018

No problem

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Acheteur Vérifié

Published on 03/01/2019 à 06h16 following a purchase from 19/12/2018

Very good, but slow to respond to emails.

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Acheteur Vérifié

Published on 01/01/2019 à 15h52 following a purchase from 10/12/2018

Deadline not respected, delivery location not respected, and it was not the ordered item.

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Response from Chapellerie Traclet Published on 02/01/2019

Hello, please excuse us if we made a mistake.
Thank you for sending us an email at [email protected] so we can send you the correct product.
Best regards
Traclet

Acheteur Vérifié

Published on 31/12/2018 à 12h54 following a purchase from 21/12/2018

Good

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Acheteur Vérifié

Published on 29/12/2018 à 12h42 following a purchase from 12/12/2018

Item returned. Incorrect size

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Response from Chapellerie Traclet Published on 29/12/2018

Hello
As indicated, the Stetson sparr hat is large. As mentioned, if it does not suit, it can be changed. For that, you can let us know during the order.
For the refund, as indicated, it is in progress. It should be done next week.
Best regards
Traclet

Acheteur Vérifié

Published on 29/12/2018 à 09h23 following a purchase from 08/12/2018

Informed of the delivery on time.

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Acheteur Vérifié

Published on 28/12/2018 à 14h09 following a purchase from 19/12/2018

Great

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Acheteur Vérifié

Published on 27/12/2018 à 17h15 following a purchase from 15/11/2018

The hat is magnificent

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Acheteur Vérifié

Published on 27/12/2018 à 13h20 following a purchase from 19/12/2018

very beautiful site with plenty of choices

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Acheteur Vérifié

Published on 26/12/2018 à 18h43 following a purchase from 19/12/2018

Hello. This site is, for me, the reference site for headgear. A wide choice regularly replenished with new items. A clear visual but lacks some angles of vision and very good description. I highly recommend this site for headgear enthusiasts.

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Acheteur Vérifié

Published on 26/12/2018 à 16h07 following a purchase from 18/12/2018

Site that explains well with videos. Quick response to questions.

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Acheteur Vérifié

Published on 26/12/2018 à 11h26 following a purchase from 15/12/2018

correct

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Acheteur Vérifié

Published on 25/12/2018 à 20h06 following a purchase from 16/12/2018

Good quality of the ordered products very happy just that in some photos we do not see the result

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Acheteur Vérifié

Published on 25/12/2018 à 15h19 following a purchase from 16/12/2018

Good product, poorly delivered

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Acheteur Vérifié

Published on 24/12/2018 à 12h26 following a purchase from 14/12/2018

Satisfied

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Acheteur Vérifié

Published on 22/12/2018 à 17h05 following a purchase from 13/12/2018

Simple to use site

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Acheteur Vérifié

Published on 21/12/2018 à 13h58 following a purchase from 13/12/2018

There would have been 5 stars if the delivery box had protected better.

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Acheteur Vérifié

Published on 21/12/2018 à 13h20 following a purchase from 14/12/2018

nothing to report, order received in good condition and quickly

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Acheteur Vérifié

Published on 20/12/2018 à 18h00 following a purchase from 10/12/2018

good site, clear and easy

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Acheteur Vérifié

Published on 20/12/2018 à 16h50 following a purchase from 08/12/2018

Nothing more to report

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Acheteur Vérifié

Published on 20/12/2018 à 13h17 following a purchase from 27/11/2018

satisfactory

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Acheteur Vérifié

Published on 19/12/2018 à 21h26 following a purchase from 09/12/2018

Delivery on time

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Acheteur Vérifié

Published on 19/12/2018 à 20h06 following a purchase from 10/12/2018

Complete product sheet. Efficient order tracking.

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Acheteur Vérifié

Published on 19/12/2018 à 16h49 following a purchase from 10/12/2018

satisfied

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Acheteur Vérifié

Published on 19/12/2018 à 14h03 following a purchase from 11/12/2018

It's a shame that the packaging is basic, one corner of the box was a bit crushed which could have damaged the hat.

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Acheteur Vérifié

Published on 19/12/2018 à 12h29 following a purchase from 10/12/2018

Good

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Acheteur Vérifié

Published on 18/12/2018 à 18h38 following a purchase from 08/12/2018

Overall satisfied

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Acheteur Vérifié

Published on 18/12/2018 à 15h52 following a purchase from 10/12/2018

satisfied with the site and the delivered product

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Acheteur Vérifié

Published on 17/12/2018 à 21h20 following a purchase from 04/12/2018

xxxx

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Acheteur Vérifié

Published on 17/12/2018 à 17h25 following a purchase from 06/12/2018

Serious and fast. Packaging a bit light.

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Acheteur Vérifié

Published on 17/12/2018 à 17h12 following a purchase from 07/12/2018

to recommend

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Acheteur Vérifié

Published on 17/12/2018 à 15h25 following a purchase from 07/12/2018

thank you for the large number of choices

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