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Rating: 4 out of 5
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Complete site, a diverse choice is offered!!
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A
Rating: 4 out of 5
I have described this site several times because it is really nice, practical, and has a wide range of choices, in addition to being functional. I am happy to have this site in my favorites.
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
good site, good product selection, some technical issues with page loading, image display.
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A
Rating: 4 out of 5
Very satisfied with the site itself. Very important choice.
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A
Rating: 4 out of 5
Well done: good guidance, clear, well illustrated
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A
Rating: 4 out of 5
Delivery in accordance with the announced deadline
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A
Rating: 4 out of 5
Clear and easy-to-access site
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A
Rating: 4 out of 5
No issues, fast delivery
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A
Rating: 4 out of 5
Okay, no problems, received in good condition, great packaging
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A
Rating: 4 out of 5
Beautiful choice.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Perfect item and to size. Good for big heads that can't find caps in their size! But it's still expensive...
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A
Rating: 4 out of 5
Product received quickly and as expected.
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A
Rating: 4 out of 5
No issues.
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A
Rating: 4 out of 5
No problems, always satisfied.
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A
Rating: 4 out of 5
The hat cost me about 68 euros and in the end, I still had to pay over 20 francs extra.
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Response from Chapellerie Traclet
Hello,
You bought the hat for 57.5 euros excluding 20% VAT in France.
The normal price of the hat is 69 euros including tax for a customer in France, being in Switzerland, you do not pay the 20% VAT in France. 57.50 euros
However, in Switzerland, you have your own tax and the 20 francs you paid are the taxes specific to Switzerland.
Best regards
Traclet
You bought the hat for 57.5 euros excluding 20% VAT in France.
The normal price of the hat is 69 euros including tax for a customer in France, being in Switzerland, you do not pay the 20% VAT in France. 57.50 euros
However, in Switzerland, you have your own tax and the 20 francs you paid are the taxes specific to Switzerland.
Best regards
Traclet
A
Rating: 4 out of 5
Very clear and concise site, easy to navigate... and very responsive sales service following a modification of the order.
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A
Rating: 4 out of 5
A very nice site!
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A
Rating: 4 out of 5
Professional, especially regarding refunds, super fast
Very good telephone listening
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Very good telephone listening
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Delivery in accordance with the order
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A
Rating: 4 out of 5
The site is nice
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A
Rating: 4 out of 5
Clear and easy
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A
Rating: 4 out of 5
Very large selection, quality products
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A
Rating: 4 out of 5
Hat faithful to the description, arrived in good condition.
Too bad about the size, it's a bit big. But there was no size below 54.
Otherwise, good product that dresses very well
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Too bad about the size, it's a bit big. But there was no size below 54.
Otherwise, good product that dresses very well
A
Rating: 1 out of 5
Delivery delayed by fifteen days without notice.
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Response from Chapellerie Traclet
Hello, please excuse us if you did not receive our emails, we hope you at least received them on verified notice. Indeed, we sent you an email on the 24th, the day after your order, to inform you of the delay.
Fortunately, Paypal was there to respond by email because on our side, we have the emails on our server as well as those sent to Paypal.
Perhaps those sent by us ended up in spam or junk.
Best regards
Traclet
Fortunately, Paypal was there to respond by email because on our side, we have the emails on our server as well as those sent to Paypal.
Perhaps those sent by us ended up in spam or junk.
Best regards
Traclet
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very good, easy to use. Clear and fast tracking.
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A
Rating: 1 out of 5
I have not received my order after 9 days. Where is the delivery 24 to 48 hours?
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Response from Chapellerie Traclet
Hello, as indicated yesterday, the order did leave our place on 19/09/2018 following the order placed on the 18th at 16:45.
https://www.laposte.fr/particulier/outils/suivre-vos-envois?code=CA261011395FR
As also indicated on the site, outside of France, the deadlines may be longer.
As also indicated yesterday, we have made a complaint to the post office and we are waiting for a response.
A delivery is therefore expected shortly from the Post Office.
Best regards
Traclet
https://www.laposte.fr/particulier/outils/suivre-vos-envois?code=CA261011395FR
As also indicated on the site, outside of France, the deadlines may be longer.
As also indicated yesterday, we have made a complaint to the post office and we are waiting for a response.
A delivery is therefore expected shortly from the Post Office.
Best regards
Traclet
A
Rating: 4 out of 5
Good address, very large selection of original and classic hats to recommend for a distinguished look
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A
Rating: 4 out of 5
Good, no problems to report. A bit more detail! on the items wouldn't hurt
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very good service
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A
Rating: 4 out of 5
A bit of an adjustment period to understand how to use the site
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A
Rating: 4 out of 5
There is a large selection and quality
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A
Rating: 4 out of 5
The product matches the description, delivery was on time. I am satisfied. The only small issue is a minor detail, it's the extremely unpleasant smell coming from the packaging, is it the cardboard?
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A
Rating: 4 out of 5
Good overall
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