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Rating: 4 out of 5
Practical and easy to use site
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
I recommend. Fast and careful shipping.
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A
Rating: 4 out of 5
PLEASANT SITE VISIT, VERY WELL DONE CHOICE AND CLASSIFICATIONS OF PRODUCTS
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A
Rating: 4 out of 5
Reliable site with a lot of choices
Superb product very satisfied with my order
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Superb product very satisfied with my order
A
Rating: 4 out of 5
Very clear site
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A
Rating: 4 out of 5
Good site, good product and great customer service
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A
Rating: 4 out of 5
Site transferred to colleagues following my purchase.
They had difficulties finding large sizes.
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They had difficulties finding large sizes.
A
Rating: 4 out of 5
Delivery in 3 days to Belgium
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A
Rating: 4 out of 5
I easily found the model I was looking for
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A
Rating: 4 out of 5
Efficient and good quality.
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A
Rating: 4 out of 5
The T3 corresponds exactly to what I was looking for and there is quite an impressive choice to find what you want on the site.
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A
Rating: 4 out of 5
Well-made site. Lots of choices.
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 1 out of 5
My problem is not the site itself, just that I sent my hat on April 18 for a special event that has already passed and I still do not have it and when you call it is already complicated to reach someone and when they do answer, you feel like they are lecturing you, very self-assured people who do not care about you and it has been a decade that I have been with you and it started with my ex-girlfriend who bought (still buys I think) all our hats and other accessories from you so I think I deserve to have the respect of your employees, thank you...
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Response from Chapellerie Traclet
Hello, please excuse us if we misunderstood your call.
This can happen; we are human and unfortunately, it is not controllable.
A thousand apologies.
Best regards
Traclet
This can happen; we are human and unfortunately, it is not controllable.
A thousand apologies.
Best regards
Traclet
A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Item faithful to the description, delivery time respected...
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A
Rating: 2 out of 5
Clear site. Fast delivery, but item arrived broken (probably not well protected in the package).
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Response from Chapellerie Traclet
hello
As indicated in our last email, we would need a photo of the packaging (box) in order to make a claim with the post office because on our side, when sending, the box was in good condition.
Best regards
Traclet
As indicated in our last email, we would need a photo of the packaging (box) in order to make a claim with the post office because on our side, when sending, the box was in good condition.
Best regards
Traclet
A
Rating: 4 out of 5
The item meets our expectations, the delivery time was significant.
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A
Rating: 4 out of 5
good quality despite a random size
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A
Rating: 1 out of 5
The order does not match the image.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake.
Thank you for contacting us to do what is necessary at [email protected]
Best regards
Traclet
Thank you for contacting us to do what is necessary at [email protected]
Best regards
Traclet
A
Rating: 4 out of 5
Very good choice.
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A
Rating: 1 out of 5
Unjustified delay between the order and receipt. I needed this hat for a special occasion and had to buy one elsewhere urgently.
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Response from Chapellerie Traclet
Hello, please excuse us for the delay a bit longer than expected.
The delay for the black color was 2 weeks and we took 3 weeks, which is one week longer.
In case of urgency, we could have replaced it with another beret from another brand in stock.
For that, it was simply necessary to contact us to send it to you.
Best regards
Traclet
The delay for the black color was 2 weeks and we took 3 weeks, which is one week longer.
In case of urgency, we could have replaced it with another beret from another brand in stock.
For that, it was simply necessary to contact us to send it to you.
Best regards
Traclet
A
Rating: 4 out of 5
Well, order received quickly, package refurbished by the Post but nothing to say. Quality and price correct. Thank you
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A
Rating: 4 out of 5
despite the very good reputation of Traclet, my first experience in this store does not allow me to give 5 stars
model error of cap in the first shipment; error quickly taken into account and corrected courteously during a second shipment
I will remain a customer of Traclet
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model error of cap in the first shipment; error quickly taken into account and corrected courteously during a second shipment
I will remain a customer of Traclet
A
Rating: 4 out of 5
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Rating: 4 out of 5
I am delighted with my purchase, because it is difficult to find large sizes for my husband, so thank you.
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
Great selection, must see
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A
Rating: 4 out of 5
Reliable and interesting site
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A
Rating: 4 out of 5
A wide choice of quality products
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A
Rating: 4 out of 5
This time I had a delivery problem, I hope there won't be another one. More than three weeks after the order, that's a lot.
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A
Rating: 4 out of 5
Good. Worth it.
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A
Rating: 4 out of 5
You could save on packaging, way too big for a foldable hat...
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A
Rating: 4 out of 5
Very good. Small problem though: it is specified on your site to choose one size down for this model. My head circumference being 61 cm, I took the XL model corresponding to size 60/61 cm, why would I have taken size 58/59 cm which does not correspond to my head circumference?
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A
Rating: 4 out of 5
Good, no problems.
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A
Rating: 4 out of 5
The site is well made and we are taken care of for any additional information requests.
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A
Rating: 4 out of 5
Wide range, fast shipping, satisfactory product and in accordance with the description.
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